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Customer Service Chat Support Jobs in Indiana (NOW HIRING)

Ferrellgas

Customer Service Specialist

New Castle, IN · On-site

$15.25 - $20.25/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

Ferrellgas

Customer Service Specialist

New Paris, IN · On-site

$14.75 - $19.50/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

Ferrellgas

Customer Service Specialist

New Castle, IN

$15.25 - $20.25/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

Ferrellgas

Customer Service Specialist

New Castle, IN

$15.25 - $20.25/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Indiana

Customer Service Chat Support information

See Indiana salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer service chat support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What is Customer Service Chat Support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Indiana? For Customer Service Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Indiana look for? The top searched job categories for Customer Service Chat Support jobs in Indiana are:
Customer Service Chat Support jobs near you

Customer Service Support Administrator

Linde

Indianapolis, IN

$16 - $21.50/hr

Other

Posted 28 days ago

Linde rating

8.0

Company rating: 8.0 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

37th of 90 rated chemical manufacturers

Job description

  • You will assist customer service representatives to help facilitate a sound customer service experience
  • Additionally, you will file, mail, and pull paperwork to assist with audits
  • You will use Oracle or other business software systems to assist Customer Service Reps, as well as be responsible for uploading electronic record keeping accordingly
  • Further, you will finalize all paperwork after order is complete by tracking shipments to confirm and obtain proof of delivery
  • You will identify quality issues or other customer problems and inform responsible representative
  • You will generate reports and use spreadsheets to support the product flow team when necessary
  • Also, you will support Product Flow Manager and materials coordinator with Kanban system administration

What Linde employees say

Pay

Benefits

Hours and flexibility

Workplace

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