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Customer Service Chat Support Jobs in Indiana (NOW HIRING)

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc ... Compile and analyze data, establish and communicate service metrics, and audit procedures and ...

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc ... Compile and analyze data, establish and communicate service metrics, and audit procedures and ...

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... service experience (retail, service industry, call center, etc.) Knowledge with online chat ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Ferrellgas

Customer Service Specialist

Shipshewana, IN · On-site

$15 - $20/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

Ferrellgas

Customer Service Specialist

Shipshewana, IN · On-site

$15 - $20/hr

You'll support customers and work closely with internal teams to ensure high-quality experience ... Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... service industry, call center, etc.) • Knowledge with online chat programs and working with ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

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Showing results 21-40

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Indiana

Customer Service Chat Support information

See Indiana salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service chat support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Indiana? For Customer Service Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Indiana look for? The top searched job categories for Customer Service Chat Support jobs in Indiana are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,992 per year, or $18.3 per hour.

Customer Service Representative

Garage Door Doctor

Indianapolis, IN • On-site

$15 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Representative

Indianapolis, IN

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!

At Garage Door Doctor, we're more than just a small business—we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

What You'll Be Doing:

You'll be the voice of Garage Door Doctor—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:

  • Deliver top-notch service with a positive, empathetic, and professional approach.
  • Handle a high volume of calls with confidence and efficiency.
  • Work across multiple channels (email, chat, phone) to solve problems and provide updates.
  • Think on your feet, research solutions, and provide helpful, friendly responses.
  • Keep accurate records of customer interactions and transactions.
  • Recognize opportunities to recommend additional services that benefit the customer.
  • Work closely with technicians and team members to ensure seamless service.
  • Learn our services inside and out—becoming a go-to expert.
What We're Looking For:
  • 1+ year in a customer service role (bonus points if it's in home services or tech!)
  • Excellent communication and active listening skills.
  • Strong organization, time management, and multitasking abilities.
  • Friendly, adaptable, and calm under pressure.
  • Familiarity with ServiceTitan is a big plus (but not required—we'll train you!).
  • A team player who's excited about growth and making a real impact.
  • High school diploma or equivalent.
Why You'll Love It Here:
  • Team-first culture where your contributions matter.
  • Opportunities for advancement—we love to promote from within!
  • Respect, recognition, and rewards for hard work and dedication.
  • Hands-on training and mentorship to help you shine.
  • A chance to build a career with a growing, respected local company.

This position is based in our Indianapolis, IN office—where great things are happening every day.

What we have to offer you!

  • Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
  • Employee Discount
  • Employee Referral
  • You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
  • Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $15 - $18 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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