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Customer Service Chat Support Jobs in California

Index Fasteners, Inc

Sales Support Representative

Ontario, CA · On-site

$18.27 - $24.52/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide customer service and technical support via Live Chat * Support the sales team by sourcing products from vendors * Make outbound calls as needed (e.g., emailed orders, stock issues, split ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly ... You support your colleagues and are a key player in team wins. You have a good sense of humor and ...

Index Fasteners, Inc

Sales Support Representative

Ontario, CA

$18.27 - $24.52/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide customer service and technical support via Live Chat * Support the sales team by sourcing products from vendors * Make outbound calls as needed (e.g., emailed orders, stock issues, split ...

Augment CXM

Customer Success Manager

San Francisco, CA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly ... You support your colleagues and are a key player in team wins. You have a good sense of humor and ...

Fortuna BMC

Customer Service Representative

Mather, CA · On-site

$16 - $21.75/hr

... to pay child support Registering Employers to make electronic payments * Handle customer inquiries via phone, chat, and email. * Provide high-quality service by effectively understanding and ...

New

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

  • Medical

  • Retirement

  • PTO

You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues. What you'll get to do: * Deliver exceptional customer service via email, text, and chat ...

BradyPLUS

Customer Engagement Specialist

Fairfield, CA · On-site

$22 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers * Customer-centric with a focus on delivering exceptional service. * Ability to physically sit at a ...

Cathay Bank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and previous banking/online banking experience ...

Aquent

Accounting Support

Campbell, CA · On-site +1

$34/hr

  • Medical

  • Retirement

Respond to customer queries efficiently and effectively via omni chat platforms. * Handle accounting-related questions that require deep financial expertise and analytical skills. * Support small and ...

Cathay Bank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and previous banking/online banking experience ...

Cathay Bank

Sr. Client Service Specialist

Los Angeles, CA · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and minimum of two years of banking experience ...

Aleron

Customer Service Support II

Fremont, CA · On-site

$27.96/hr

Customer Service Support II Location: Fremont, CA Employment Type: Contract Industry: Semiconductor ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Lam Research

Customer Service Support 2

Fremont, CA · On-site

$18.50 - $23.75/hr

The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support ...

Ultimate Image Printing

Customer Service Representative

Santa Ana, CA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

We are seeking a customer-oriented professional with a deep understanding of e-commerce support and ... Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email ...

Lam Research Corporation

Customer Service Support 2

Fremont, CA · On-site

$18.50 - $23.75/hr

The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support ...

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Showing results 21-40

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in California

Customer Service Chat Support information

See California salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service chat support in California is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.62 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in California?

For Customer Service Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in California look for?

The top searched job categories for Customer Service Chat Support jobs in California are:

What cities in California are hiring for Customer Service Chat Support jobs?

Cities in California with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,403 per year, or $18.9 per hour.

Sales Support Representative

Index Fasteners Incorporated

Ontario, CA • On-site

$18.27 - $24.52/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

ARE YOU?

QUALITY AND DETAILS FOCUSED: You ensure that every task no matter whether big or small is executed with precision, paying close attention to even the smallest of details to prevent things from falling through the cracks.

DO YOU?

TAKE PRIDE IN BEING RELIABLE AND DEPENDABLE: You believe being on time is arriving early and you strive to show quick results and progress always ensuring a neat and organized warehouse.

Position Overview

We are seeking a detail-oriented and customer-focused Sales Support / Customer Service Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part in supporting both customers and the sales team by ensuring smooth order processing, timely communication, and exceptional service delivery.


Key Responsibilities

  • Handle incoming calls and provide excellent customer service throughout each interaction
  • Process estimates and sales orders efficiently with a high degree of accuracy
  • Assist outside sales representatives with quotes, order entry, and customer service needs
  • Identify sales opportunities and relay them to Account Managers or the Sales Manager
  • Provide customer service and technical support via Live Chat
  • Support the sales team by sourcing products from vendors
  • Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments)
  • Maintain and update customer account information
  • Relay customer comments, complaints, or issues to the Sales Manager
  • Attend meetings, trainings, and trade shows as required
  • Create new customer accounts in NetSuite
  • Update and track projects regularly using Traction Tools


Qualifications & Requirements

  • Minimum of 2 years of experience in customer service
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to perform basic math functions and calculations
  • Strong multitasking skills with excellent attention to detail
  • Typing speed of 40+ words per minute
  • Excellent customer service, communication, and problem-solving skills


If you are a motivated professional who thrives in a fast-paced environment and enjoys supporting both customers and sales teams, we encourage you to apply.

COMPENSATION & COMPANY BENEFITS INCLUDE:

The compensation range for this position is $18.27 - $24.52 per hour based on experience and skillset

Your Working Hours: Monday-Friday 7:30 a.m. - 4:00 p.m.

Your Health: Medical (Index Industries contributes 60% of total costs); Vision and Dental (Employee is responsible for 100% of costs)

Your Well-Being: 10 paid holidays (New Year’s Day & the day after, Memorial Day, 4th of July & the day after, Labor Day, Thanksgiving & the day after, Christmas & the day after), Staff appreciation events, and gym reimbursement program

Financial Wellness: 401K (Index Industries matches up to 4%)

Our Community & Team Investments: Workout classes, barbecues, potlucks, and many more team-building events

WHO WE ARE:

At Index Industries, our company culture emphasizes support and collaboration. With a history spanning over 40 years, we value transparency, loyalty, and building strong industry relationships. Our commitment to these principles has shaped a workplace where teamwork is paramount.

Our Core Values:

Business Character

Customer Service

Quality

Value-Added

Efficiency

We ensure every employee feels valued and can contribute meaningfully. Our focus on quality and innovation reflects our dedication to both our team and our customers. This approach fosters a positive work environment, encouraging growth and satisfaction for all our employees.