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Customer Service Chat Support Jobs in California

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly ... You support your colleagues and are a key player in team wins. You have a good sense of humor and ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly ... You support your colleagues and are a key player in team wins. You have a good sense of humor and ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly ... You support your colleagues and are a key player in team wins. You have a good sense of humor and ...

BradyPLUS

Customer Engagement Specialist

Fairfield, CA · On-site

$22 - $26.50/hr

Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers * Customer-centric with a focus on delivering exceptional service. * Ability to physically sit at a ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues. What you'll get to do: * Deliver exceptional customer service via email, text, and chat ...

Vuori, Inc.

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues. What you'll get to do: * Deliver exceptional customer service via email, text, and chat ...

Cathay Bank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and previous banking/online banking experience ...

Cathay Bank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and previous banking/online banking experience ...

Acara Solutions

Customer Service Support II

Fremont, CA · On-site

$27.96/hr

Job Title: Customer Service Support II Location: Fremont, CA Employment Type: Contract Industry ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

ACARA

Customer Service Support II

Fremont, CA · On-site

$27.96/hr

Customer Service Support II Location: Fremont, CA Employment Type: Contract Industry: Semiconductor ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Aleron

Customer Service Support II

Fremont, CA · On-site

$27.96/hr

Customer Service Support II Location: Fremont, CA Employment Type: Contract Industry: Semiconductor ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Luckyscent

Customer Service Representative

Burbank, CA · On-site

$17 - $23.25/hr

Key Responsibilities Customer Support * Respond to customer inquiries via email, phone, live chat ... Meet established service level expectations for response time and customer satisfaction Order ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in California

Customer Service Chat Support information

See California salary details

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How much do customer service chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service chat support in California is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.62 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

What are popular job titles related to Customer Service Chat Support jobs in California?

For Customer Service Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in California look for?

The top searched job categories for Customer Service Chat Support jobs in California are:

What cities in California are hiring for Customer Service Chat Support jobs?

Cities in California with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,403 per year, or $18.9 per hour.

Customer Success Manager

Augment CXM

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we've proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
Job Description
You Will:
  • Be the voice of the customer for our team. Work with other internal team members to understand which services and processes result in exceptional product adoption, high customer happiness, and enthusiastic customer advocates.
  • Establish metrics for defining the relationship with customers that inform strategy and lead to actionable insights (i.e. customer loyalty, return on investment (ROI)).
  • Help drive customer references and case studies.
  • Own customer onboarding, training, and adoption.
  • Advise clients on how to apply our tools to meet their business objectives.
  • Drive usage of Augment products from the ground up, identifying needs for account customization and further implementation where applicable.
  • Ensure that every customer contract is renewed.

Qualifications
Ideal Candidate:
  • Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor's degree with a technical or business focus preferred.
  • Domain Expert: you have experience in B2B, Saas, analytics, data, databases, or business intelligence. Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly preferred.
  • Passionate about the customer's success.
  • A Team Player: You work well with a team and are a great collaborator. You express your views while valuing the contributions of others. You support your colleagues and are a key player in team wins. You have a good sense of humor and can keep up with our gif game.
  • A Go-Getter: We're looking for a highly driven individual with a focus on execution and a strong sense of urgency. Willing to go the extra mile with a strong work ethic. Self-directed and resourceful. You go beyond relationship management and have a passion for customer success.
  • Entrepreneurial: You're excited about working in an evolving business and will bring your experience and ideas to the team as we grow. You have a belief in Augment's mission and have a passion for evangelizing it.

Additional Information
Perks:
  • Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
  • HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.
  • A nimble, energetic 15-person team with an open and collaborative culture. We like to have fun and gather for weekly lunches [on the company dime]. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.

Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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