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Customer Service Assistant Jobs in Springfield, TN

Catch Vibe Voice

Customer Service Agent

Nashville, TN · On-site

$35K - $39K/yr

Responsibilities * Assist customers with questions, requests, and general inquiries in a professional and friendly manner. * Provide accurate information regarding company services, processes, and ...

Champion Car Wash

Customer Service Attendant

Lakewood, TN · On-site

$15/hr

Greet customers with a smile and positive attitude * Assist customers with selecting wash services and using pay stations * Guide vehicles safely onto the conveyor * Prep vehicles by spraying problem ...

SLA Worldwide

Customer Service Associate

Nashville, TN · On-site

$17/hr

Greet travelers and customers with warmth and energy. * Assist customers in selecting floral ... Prior experience in retail sales, hospitality, or customer service. * Strong attention to detail ...

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Customer Service Assistant information

See Springfield, TN salary details

$11

$18

$26

How much do customer service assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service assistant in Springfield, TN is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.59 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, TN?

The most popular types of Customer Service jobs in Springfield, TN are:

What are popular job titles related to Customer Service Assistant jobs in Springfield, TN?

For Customer Service Assistant jobs in Springfield, TN, the most frequently searched job titles are:

What cities near Springfield, TN are hiring for Customer Service Assistant jobs?

Cities near Springfield, TN with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,335 per year, or $18.9 per hour.

Customer Service Representative

Addison Group

Nashville, TN • On-site

$19 - $21/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Job Title: Customer Service Representative
Industry: Distribution
Location: Nashville, TN 37209
Assignment Type: Contract-to-Hire - 6 months
Pay: $19.00 - $21.00 / Per Hour
Work Schedule: Full-Time | Monday-Friday 7-4p or 7:30-4:30p
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is seeking a dependable and customer-focused Customer Service Representative to join their growing team. This is an excellent opportunity for someone who enjoys helping customers, working collaboratively across departments, and supporting daily business operations in a fast-paced environment.
Job Description:
The Customer Service Representative serves as the primary point of contact for customers, ensuring inquiries, orders, and service requests are handled accurately and efficiently. This role partners with multiple internal teams.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
  • Process customer orders, review purchase information for accuracy, and enter order details into company systems.
  • Coordinate with operations, sales, accounting, and other internal departments to resolve customer requests and order issues.
  • Prepare shipping documentation, maintain order records, and assist with backorder management when needed.
  • Update customer accounts and CRM records while maintaining organized electronic documentation.
  • Assist with administrative tasks including reports, spreadsheets, correspondence, and general office support.
  • Work alongside the accounting team to address billing questions, payment inquiries, and account updates.
  • Build strong customer relationships through proactive communication and ongoing account support.

Qualifications:
  • Minimum of 2 years of customer service experience.
  • Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
  • Strong data entry skills with exceptional attention to detail.
  • Excellent organizational and time management abilities.
  • Professional written and verbal communication skills.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Demonstrated commitment to providing outstanding customer service.

Additional Details:
  • Full-time opportunity in a collaborative office environment.
  • Cross-functional role with exposure to multiple business departments.
  • Training provided on internal systems and company processes.
  • Opportunity for long-term growth and career advancement.

Perks:
  • Competitive hourly pay with advancement potential.
  • Stable Monday-Friday schedule.
  • Supportive, team-oriented workplace.
  • Opportunity to develop a broad range of customer service and operational skills.
  • Comprehensive benefits package upon eligibility.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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