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Online Customer Service Jobs in Springfield, TN (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

eCommerce Customer Service Representative The eCommerce Customer Service Representative will assist ... Online order management specifically in regards to refunds, exchanges, and order edits * Group ...

Michael Davis

Customer Service

Nashville, TN · On-site

$40K/yr

Customer Service Representative Michael Davis - State Farm Agency, located in Nashville, TN is currently looking for a talented, caring, professional to join our team as a Customer Service ...

StaffMyAgency LLC

Customer Service

Nashville, TN · On-site

$40K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

StaffMyAgency LLC

Customer Service

Nashville, TN · On-site

$45K - $65K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers ... online in the U.S. under the brands Lend Nation and 310-Loan in Canada. QCHI provides consumers ...

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$14/hr

The Customer Service Representative opportunity is a Full-Time position that has great potential ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$15 - $20.50/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers ... online in the U.S. under the brands Lend Nation and 310-Loan in Canada. QCHI provides consumers ...

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$15 - $20.25/hr

The Customer Service Representative opportunity is a Full-Time position that has great potential ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Pizza Hut

Customer Service

Russellville, KY · On-site

$14.50 - $19.75/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...

CB

Customer Service Specialist

Russellville, KY · On-site

$15.25 - $20.25/hr

Provide the best quality service to customers as well as all employees of the bank with regard to ... Monitors and responds to online chats from website. * Maintains and applies knowledge of ...

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Online Customer Service information

See Springfield, TN salary details

$9

$17

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How much do online customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online customer service in Springfield, TN is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.76 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Springfield, TN?

The most popular types of Customer Service jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Online Customer Service jobs?

Cities near Springfield, TN with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $36,923 per year, or $17.8 per hour.

Customer Service Rep - eCommerce

SomethingInked

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 26 days ago

Job description

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:

  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software

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