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Customer Service Advisor Jobs in Wisconsin (NOW HIRING)

Northwoods Ford Inc

Service Advisor

Minocqua, WI

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments, effectively relaying the customers service concerns to our technicians ...

Northwoods Ford Inc

Service Advisor

Minocqua, WI · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments, effectively relaying the customers service concerns to our technicians ...

Northwoods Ford Inc

Service Advisor

Minocqua, WI · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments, effectively relaying the customers service concerns to our technicians ...

Northwoods Ford Inc

Service Advisor

Minocqua, WI · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments, effectively relaying the customers service concerns to our technicians ...

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All JobsCustomer Service Advisor JobsCustomer Service Advisor Jobs in Wisconsin

Customer Service Advisor information

See Wisconsin salary details

$11

$20

$33

How much do customer service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service advisor in Wisconsin is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $24.04 per hour, depending on experience, location, and employer.

What is a customer service advisor?

A customer service advisor is the main point of contact for customers who call the customer service phone number or online chat application of a business or company. Their primary job duties are communicating with customers and resolving their issues. Other responsibilities may include answering general questions, collecting feedback about customers’ experience, placing and tracking orders, explaining services, initiating or canceling service contracts, troubleshooting problems, and fielding complaints. The main objective of a customer service advisor is to offer attention to your business’s customers.

What are the key skills and qualifications needed to thrive as a customer service advisor?

To thrive as a Customer Service Advisor, you need excellent communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, maintaining satisfaction, and supporting a positive brand reputation.

How does a customer service advisor typically handle challenging customer interactions, and what support is available from the team?

Customer Service Advisors frequently encounter challenging interactions, such as resolving complaints or managing dissatisfied customers. Most organizations provide advisors with training in de-escalation techniques and access to knowledge bases or escalation paths for complex issues. Team leads and supervisors are typically available for support, and regular team meetings or debriefs help share strategies and experiences. Collaboration with colleagues is encouraged to ensure consistent service and emotional support during demanding situations.

What is the difference between Customer Service Advisor vs Customer Support Representative?

AspectCustomer Service AdvisorCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications in customer service or technical support often preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, technical support centers, or online chat platforms; focus on resolving issues
Employer & Industry UsageRetail, banking, telecom, hospitalityIT, tech companies, telecom, e-commerce
Common Search & ComparisonCustomer Service Advisor vs Customer Support Representative

While both roles involve assisting customers, Customer Service Advisors typically handle general inquiries and provide information in retail or service industries. Customer Support Representatives often focus on technical issues and troubleshooting, especially in tech-related fields. The roles overlap in communication skills and work environments but differ in the nature of customer interactions and technical knowledge required.

Is a customer service advisor a good entry level job?

A customer service advisor role is often considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It typically involves working in a fast-paced environment, using tools like CRM software, and may lead to advancement within customer support or other departments.

What skills do you need to be a customer service advisor?

A customer service advisor needs strong communication skills, problem-solving abilities, and patience to handle customer inquiries effectively. They should be proficient in using computer systems and customer service software, and often require good interpersonal skills to maintain positive interactions with customers.
More about Customer Service Advisor jobs

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The top searched job categories for Customer Service Advisor jobs in Wisconsin are:

What are popular job titles related to Customer Service Advisor jobs in WI?

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Customer Service Advisor jobs near you
Infographic showing various Customer Service Advisor job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,541 per year, or $20.9 per hour.

Customer Service Advisor - Sun Prairie WI

Stonebriar Auto Services LLC

Sun Prairie, WI

Part-time

Medical, Dental, Vision, Life

Re-posted 10 days ago

Job description

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!

The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.

All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!

For immediate consideration, please complete our employment application. We look forward to hearing from you!

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