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Customer Satisfaction Manager Jobs in Boca Raton, FL

Chewy

Manager, Customer Service I

Hollywood, FL

$50K - $60K/yr

... satisfaction. What You'll Need: * 2-5 years' working experience in a customer service or call ... Management experience with 5 or more direct reports. * Ability to manage a high volume or ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

$50K - $60K/yr

... satisfaction. What You'll Need: * 2-5 years' working experience in a customer service or call ... Management experience with 5 or more direct reports. * Ability to manage a high volume or ...

Toll Brothers Inc

Customer Care Consultant

Boca Raton, FL · On-site

$18.75 - $23.25/hr

Manage work orders, schedule homeowner/trade workday, and issue purchase order payments for their responsible service items Customer Experience: * Responsible for customer satisfaction metrics ...

Toll Brothers, Inc.

Customer Care Consultant

Boca Raton, FL · On-site

$18.25 - $22.50/hr

Manage work orders, schedule homeowner/trade workday, and issue purchase order payments for their responsible service items Customer Experience: * Responsible for customer satisfaction metrics ...

Toll Brothers, Inc.

Customer Care Consultant

Boca Raton, FL · On-site

$18.25 - $22.50/hr

Manage work orders, schedule homeowner/trade workday, and issue purchase order payments for their responsible service items Customer Experience: * Responsible for customer satisfaction metrics ...

626

Customer Success Manager Overnight Shift

Boca Raton, FL · On-site

$50K - $65K/yr

An exemplary Customer Success Manager provides quality customer updates throughout the dispatch and service processes to maximize customer satisfaction. Essential Responsibilities * Manage accounts ...

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Customer Satisfaction Manager information

See Boca Raton, FL salary details

$8

$25

$51

How much do customer satisfaction manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer satisfaction manager in Boca Raton, FL is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $31.01 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Boca Raton, FL?

For Customer Satisfaction Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Boca Raton, FL look for?

The top searched job categories for Customer Satisfaction Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Satisfaction Manager jobs?

Cities near Boca Raton, FL with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Boca Raton, FL as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,009 per year, or $25 per hour.

Customer Service

Pompano Beach, FL

Chris Lapi Moving Supplies Inc
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 11 - 50 employees
Learn more about Chris Lapi Moving Supplies Incexternal

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Are you a people person with a passion for problem-solving? Do you thrive in fast-paced environments where no two days are the same? We’re looking for a Customer Service Representative to be the friendly and knowledgeable voice of our moving supply company.

Our mission is to take the stress out of moving by providing top-quality supplies and outstanding service. As a key member of our customer support team, you’ll help customers find the right products, resolve issues quickly, and make their moving experience as smooth as possible.

What You’ll Do:

  • Respond to customer inquiries via phone, email, and chat with professionalism and care

  • Guide customers in selecting the right moving supplies for their needs

  • Process orders, returns, and exchanges accurately and efficiently

  • Troubleshoot delivery issues and provide timely solutions

  • Collaborate with our warehouse and shipping teams to ensure customer satisfaction

  • Maintain detailed records of customer interactions using our CRM system

What We’re Looking For:

  • 1+ year of customer service or call center experience (moving or retail experience a plus)

  • Strong communication and active listening skills

  • Comfortable using computer systems and customer service software

  • Positive attitude, team player, and dependable work ethic

  • Ability to multitask and stay calm under pressure

  • High school diploma or equivalent required

What We Offer:

  • Competitive hourly wage + performance incentives

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Employee discount on all products

  • A supportive, team-focused work environment

  • Opportunities for growth and advancement