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Customer Satisfaction Manager Jobs in Boca Raton, FL

Down2Earth

Branch Manager

West Palm Beach, FL · On-site

Provide overall leadership and accountability for branch operations, including production, staffing, safety, and customer satisfaction. * Manage branch financial performance, including budgeting ...

Outlier AI INC

Customer Support Specialist

Miami, FL · On-site

Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and ... Familiarity with ticketing or CRM systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) is ...

Climate Pros

Customer Success Team Lead

Tamarac, FL · On-site

The CSS may be assigned as primary account manager for smaller or regional accounts. These ... customer satisfaction Skills, Education, and Competencies * Excellent oral and written ...

ModMed

Senior Manager, Customer Success

Boca Raton, FL · On-site

$125 - $150/hr

Work with client teams to identify and mitigate risks and ensure customer satisfaction.Skills ... as hiring managers recruiting via email, text and social media. The imposters are creating ...

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Customer Satisfaction Manager information

See Boca Raton, FL salary details

$8

$25

$51

How much do customer satisfaction manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer satisfaction manager in Boca Raton, FL is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $31.01 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Boca Raton, FL?

For Customer Satisfaction Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Boca Raton, FL look for?

The top searched job categories for Customer Satisfaction Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Satisfaction Manager jobs?

Cities near Boca Raton, FL with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Boca Raton, FL as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,009 per year, or $25 per hour.

Customer Satisfaction Supervisor

Pompano Beach, FL • On-site

Essilor
Manufacturing • 10K+ employees
Learn more about Essilorexternal

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Lead and develop a customer advocacy team responsible for customer satisfaction, service recovery, and customer experience performance.

  • Partner with operations, quality, and support teams to improve customer outcomes and operational performance based on customer feedback and data analysis.

  • Monitor customer feedback, operational metrics, and KPIs to identify trends, prioritize initiatives, and drive improvements in quality, turnaround time, and customer experience.

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

Job description

Requisition ID: 942550 
Store #: E05432 RXO CSAT STCLD 
Position: Full-Time 
Total Rewards: Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

JOB SUMMARY:

Reporting directly to the General Manager and on a dotted-line basis to the centralized strategy team, this role leads customer advocacy for a low volume of customer jobs or non-complex manufacturing processes and applications. This role is responsible for customer satisfaction, service recovery, and customer experience performance.

MAJOR DUTIES AND RESPONSIBILITIES

Leadership

  • May lead and develop a customer advocacy team responsible for customer satisfaction, service recovery, and customer experience performance within the lab.
  • Serve as a customer advocate by partnering with operations, quality, and support teams to improve customer outcomes and operational performance.
  • Partner with lab leadership to identify customer service, quality, and turnaround time issues, prioritize improvement opportunities, and support implementation of corrective actions.
  • Use customer feedback, operational metrics, and business data to identify trends, recommend improvements, and support decision-making.

Data Analysis and Reporting

  • Monitor and analyze customer feedback data from various channels to identify trends, pain points, and opportunities for improvement and develop action plans.]
  • Monitor comprehensive customer experience dashboards and reports to track key performance indicators (KPIs)
  • Prioritize customer experience initiatives. Work with cross-functional teams to perform root cause assessments on quality and service-related jobs inside the lab, and drive improvements.

Quality Management

  • Use customer feedback and insights from data and reporting to ensure impeccable quality management and influence change within the lab.
  • Review regular quality audits of returns (Dr., warranty, Lab) to identify areas for improvement and develop action plans to drive change.
  • Support training programs/operational programs to address quality gaps and elevate customer experience.
  • Understand quality/tolerance expectations for any specific customer/job types.
  • Set targets for customer issue resolution times and monitor performance against those goals.

Turnaround Time Management

  • Use customer feedback and insights from data and reporting to ensure END TO END turn-time consistency and develop plans to drive consistency through internal collaboration and customer management.
  • Identify underserved customers and implement special attention process to improve customer turn time and document findings and root cause.
  • Set targets for customer issue resolution times and monitor performance against those goals.
  • Identify bottlenecks in the customer service process and implement solutions to streamline issue resolution.
  • Proactively communicate with customers regarding expected resolution times and keep them updated on progress.
  • Ensure turn-time opportunities around certain products/customers/job types are clearly assessed, communicated, and worked in collaboration with the centralized supply chain/program management team.

Basic Qualifications

  • High School diploma/G.E.D.
  • 3+ years of experience with leading others; manufacturing, optical, or related environment; customer service
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.

Preferred Qualifications

  • Bachelor's in Business or related field.

Pay Range:   - 103,322.33 

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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