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Customer Satisfaction Manager Jobs in Colorado (NOW HIRING)

Alchemer

Customer Success Manager

Louisville, CO · On-site

$70K/yr

How you will spend your days as a Customer Success Manager: * Maintain, nurture, support a subset ... satisfaction. * Develop best practices for customers that move these measurements in the right ...

Wendelta

Restaurant Manager

Starkville, CO · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Office Depot

Customer Service Manager

Greeley, CO · On-site

Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print ... Minimum 2 years management experience or equivalent internal development * Experience in Print ...

Office Depot

Customer Service Manager

Greeley, CO · On-site

$21/hr

Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print ... Minimum 2 years management experience or equivalent internal development * Experience in Print ...

Office Depot

Customer Service Manager

Greeley, CO

Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print ... Minimum 2 years management experience or equivalent internal development * Experience in Print ...

Comerser Hospitality

General Manager - Restaurant

Aurora, CO · On-site

$54K - $75K/yr

Key Responsibilities: - Oversee all restaurant operations, including front-of-house and back-of-house activities - Ensure high standards of service quality and customer satisfaction - Manage staff ...

Alchemer

Senior Customer Success Manager

Louisville, CO · On-site

$90K/yr

How you will spend your days as an Account Manager: * Maintain, nurture, support a subset of ... satisfaction. * Develop best practices for customers that move these measurements in the right ...

Gogo, Inc.

Customer Program Manager

Broomfield, CO · On-site

... overall customer satisfaction and long-term retention. How will you make a difference? * Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all ...

Kaizen Collision Center

General Manager

Arvada, CO · On-site

$90K - $110K/yr

Maintain high customer satisfaction * Manage labor and operating expenses * Maintain strong insurance and DRP relationships * Build productive vendor relationships * Resolve customer and operational ...

New

Kaizen Collision Center

General Manager

Loveland, CO · On-site

$90K - $110K/yr

Maintain high customer satisfaction * Manage labor and operating expenses * Maintain strong insurance and DRP relationships * Build productive vendor relationships * Resolve customer and operational ...

New

Gogo

Customer Program Manager

Broomfield, CO · On-site

... overall customer satisfaction and long-term retention. How will you make a difference? * Program Lifecycle Management:Lead the end-to-end lifecycle of customer programs, ensuring that all ...

Kaizen Collision Center

General Manager

Fort Collins, CO · On-site

$90K - $110K/yr

Maintain high customer satisfaction * Manage labor and operating expenses * Maintain strong insurance and DRP relationships * Build productive vendor relationships * Resolve customer and operational ...

New

Kaizen Collision Center

General Manager

Northglenn, CO · On-site

$90K - $110K/yr

Maintain high customer satisfaction * Manage labor and operating expenses * Maintain strong insurance and DRP relationships * Build productive vendor relationships * Resolve customer and operational ...

New

Kaizen Collision Center

General Manager

Frederick, CO · On-site

$90K - $110K/yr

Maintain high customer satisfaction * Manage labor and operating expenses * Maintain strong insurance and DRP relationships * Build productive vendor relationships * Resolve customer and operational ...

New

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Showing results 21-40

All JobsCustomer Satisfaction JobsCustomer Satisfaction Manager JobsCustomer Satisfaction Manager Jobs in Colorado

Customer Satisfaction Manager information

See Colorado salary details

$9

$27

$56

How much do customer satisfaction manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer satisfaction manager in Colorado is $27.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $34.38 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Colorado?

For Customer Satisfaction Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Colorado look for?

The top searched job categories for Customer Satisfaction Manager jobs in Colorado are:

What cities in Colorado are hiring for Customer Satisfaction Manager jobs?

Cities in Colorado with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Colorado as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,630 per year, or $27.7 per hour.

Customer Success Manager

Alchemer

Louisville, CO • On-site

$70K/yr

Full-time

Medical, Retirement

Posted 22 days ago

Key responsibilities

  • Maintain, nurture, and support a subset of customers through all phases of the customer lifecycle, including onboarding, building value, and renewals.

  • Own the renewals cycle by proactively managing contract status, guiding customers through renewal processes, and forecasting renewal bookings.

  • Develop and maintain a customer health dashboard to monitor utilization, adoption, program governance, business impact, and customer satisfaction.

Job description

Who You Are
Be Curious
We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.
Customer First
We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.
Own the Outcome
We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.
About Alchemer
Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 100 countries, with 50K new surveys created and 5M responses collected every week.
Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website (www.alchemer.com).
How you will spend your days as a Customer Success Manager:
  • Maintain, nurture, support a subset of Alchemer customers through all phases of the customer lifecycle, from on boarding, through building value and renewals.
  • Own the renewals cycle, proactively alerting customers to contract status, guiding them through the renewal process, including pricing, and new user onboarding, and forecast renewal bookings.
  • Maintain a customer health dashboard, giving the company insight into key measurements of (1) utilization, (2) adoption, (3) program governance, (4) business impact, and (5) customer satisfaction.
  • Develop best practices for customers that move these measurements in the right direction, consulting with key customers to encourage adoption of Alchemer's products across multiple parts of the customers' business.
  • Establish a trusted and strategic advisor relationship with your customers, building a customized customer program and providing value throughout the partnership.
  • Proactively identify workflow and customer experience improvements, consult on change management practices, deploy the program to a successively broader audience of stakeholders.
  • Plan and deliver program and executive business reviews.
  • Ensure our customers are fully satisfied, sustain our exceptional customer retention rate, and maximize the sales opportunity for new products into our installed base.
  • Identify and support expansion opportunities, partnering with Sales to successfully close such opportunities.

What you bring to this role:
  • 2+ years of prior experience in Account Management, Customer Success, or equivalent history of increasing customer satisfaction, adoption, and retention in a customer-facing role.
  • Domain knowledge in customer experience or business process automation, with strong operations, workflow, and/or internal and external customer survey tools preferred.
  • Experience working with teams at Fortune 1000 customers, consultatively identifying customer problems, and digging deep to find the root cause of issues and crafting solutions to customers' business case.
  • A track record for meeting or exceeding quota through upselling and customer renewals.
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
  • Outstanding presentation skills that will represent our solution with energy and depth.

Compensation for this position includes an annual base salary of $70,000, annual commission potential of up to $30,000.
Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.
Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.
Don't meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don't let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we're looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you're excited about this role and your experience doesn't perfectly align, we encourage you to apply anyway. Let's talk!

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