ZipRecruiter

Log In

1

Customer Returns Representative Jobs in Rochester, NY

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Immediately handles and resolves customer issues at the counter and returns with the highest level ... represent a significant part of our culture - and our success and reputation as a company.

Hertz

Customer Service Associate

Gates, NY · On-site

$17.50/hr

Immediately handles and resolves customer issues at the counter and returns with the highest level ... represent a significant part of our culture - and our success and reputation as a company.

New

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Immediately handles and resolves customer issues at the counter and returns with the highest level ... represent a significant part of our culture - and our success and reputation as a company.

previous page

Showing results 41-60

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Rochester, NY

Customer Returns Representative information

See Rochester, NY salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer returns representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Rochester, NY? For Customer Returns Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Rochester, NY look for? The top searched job categories for Customer Returns Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Returns Representative jobs? Cities near Rochester, NY with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you

Retail Merchandiser -Rochester, NY

L&R Distributors

Rochester, NY • On-site

$16/hr

Part-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

L&R is the largest distributor and the 6th largest purchaser of cosmetics in the United States. We now distribute over 40,000 items (cosmetics, toys, school supplies, hosiery, hair accessories, OTC, HBA, and more) through 3 regional warehouse locations in Arkansas, New Jersey, and Nevada.
We are looking for a part-time to full time representative to service retail stores such as but not limited to Albertsons and Kroger in various locations within the West, Central, and East Coast regions of the country.
GENERAL PURPOSE OF JOB
The Field Merchandiser ensures products are properly stocked, organized, and displayed across assigned retail locations. The role will also support store resets by implementing new planograms, relocating products, setting shelves, and ensuring all displays meet company and retailer standards.
LOCATIONS & SCHEDULE
Territories - Rochester | Elbridge
Hours - Up to 10 hours weekly
Service hours are between 6 AM - 5 PM with 8 PM as the drop-dead time with authorization.
COMPENSATION/BENEFITS
Pay Rate - $18.00 per hour
Mileage/Toll reimbursement.
Paid drive time included with hours worked.
Part-time benefits include state sick time and 401K options.
Opportunity to transition to full-time after 60 days if consistent 30+ hours are met weekly.
Full time benefits when eligible include Medical, Dental, Vision, & Life Insurance.
Referral Bonuses Program.
Employee Recognition Program.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Place orders for required inventory according to store ordering guidelines, utilizing a company-supplied tablet and scanner leveraging Repsly software.
  • Service store routes according to the assigned call frequencies, working closely with the District Manager.
  • Follow a specific store visit process inclusive of merchandising delivery from the previous order, filling out task forms, taking pictures, order to maintain stock levels and other projects as requested.
  • Accurately implement planograms and schematics to reset cosmetic displays, fixtures, and sections according to provided planograms and instructions.
  • Ensure all resets are completed according to L&R's standards and project timelines.
  • Install and adjust shelving, hooks, and fixtures as needed to align with planogram specifications.
  • Process customer returns associated with resets following L&R's returns & reclamation guidelines.
  • Maintain knowledge of current sales, promotions, and policies regarding invoicing, exchanges, and returns.
  • Maintain efficient communication with Store Associates upon each store visit.
  • Verify merchandise shipments upon receipt and checked in by authorized store personnel.
  • Provide consistent professional communication with Store Management and Store Associates.
  • Clean and organize display cases and shelves.
  • Conduct store surveys and audits per request, including but not limited to, taking photographs of assigned departments to solve store issues.
  • Service additional stores upon business needs and necessities.

REQUIRED EXPERIENCE
  • Previous merchandising or retail experience.
  • Familiarity with resets, planograms and store footage is a plus.
  • Retail sales and inventory control knowledge are a plus.
  • Ability to safely use a ladder or step stool to access higher fixtures, signage, and products on elevated shelves.
  • Ability to conduct physical work, frequently lifting up to 50lbs.
  • Proficient with tablets and smartphones.
  • Excellent customer service and verbal communication skills.

CERTIFICATES, LICENSES, REGISTRATIONS
  • Registered Vehicle
  • Driver's License
  • Car Insurance
  • Motor Vehicle Report - 3 or fewer moving violations within the last 36 months (3 years)

Texting privacy policy and information:
Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
Message frequency will vary depending on the application process.
Msg & data rates may apply.
OPT OUT at any time by texting "Stop".
Please review our applicant communication policies: L&R Texting Policy & Terms

Apply