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Customer Returns Representative Jobs in Rochester, NY

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Gates, NY

$16 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Rochester, NY

Customer Returns Representative information

See Rochester, NY salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer returns representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Rochester, NY? For Customer Returns Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Rochester, NY look for? The top searched job categories for Customer Returns Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Returns Representative jobs? Cities near Rochester, NY with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Rochester, NY as of May 2026, with employment types broken down into 48% Full Time, 33% Temporary, and 19% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Operating Risk Amended Return Representative

Operating Risk Amended Return Representative

Robert Half

Rochester, NY • On-site

$20 - $22/hr

Temporary

Posted 14 days ago

Job description

We are looking for an Operating Risk Amended Return Representative to support payroll tax correction activities and deliver responsive service to clients and internal partners. This Long-term Contract position is based in Rochester, New York, and focuses on researching amended payroll filings, resolving tax-related questions, and guiding customers through billing and payment implications. The ideal candidate brings strong judgment, attention to detail, and the ability to communicate clearly while managing issues tied to federal, state, and local payroll tax returns.
Responsibilities:
• Research amended payroll tax matters and prepare corrected federal, state, and local filings with a high degree of accuracy and timeliness.
• Communicate with clients and internal stakeholders about balances due, refund situations, filing status, and any fees connected to amended return preparation.
• Investigate penalty notices and provide clear, well-supported responses to customers and field teams regarding tax adjustments and related issues.
• Evaluate each case to determine appropriate next steps, escalating sensitive billing exceptions or complex concerns to management when needed.
• Calculate and apply standardized billing charges tied to amended return work while supporting revenue objectives established by leadership.
• Identify underlying causes of recurring issues and share findings to support trend analysis, workflow improvements, and stronger operational efficiency.
• Build productive relationships with clients, tax agencies, and colleagues to maintain a high-quality service experience and support successful issue resolution.
• Stay current on payroll products, regulatory updates, policy revisions, and industry developments that affect amended tax return processing.
• Review documentation, systems, and team procedures regularly, recommending enhancements and helping train colleagues to improve accuracy and productivity.

• Experience in customer service, payroll, or a closely related environment preferred.

• Strong verbal and written communication skills with the ability to explain billing, payment, and filing matters clearly.

• Demonstrated ability to research issues, assess facts, and make sound decisions in a deadline-driven setting.

• Proficiency with Microsoft Office applications, including Word and Excel; familiarity with Access is preferred.

• Strong documentation skills and close attention to detail when reviewing records, revisions, and client-facing information.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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