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Customer Representative Executive Jobs (NOW HIRING)

Prolim Global

Business Analyst

Plano, TX · On-site

Coordinate monthly updates to CSR Executive report and present updates to CSR leadership * Support CSR Sr Manager with data modeling and automation, e.g. roster, AI agents, CCT Lab badge access

1 point system

Business Analyst

Plano, TX · On-site

Coordinate monthly updates to CSR Executive report and present updates to CSR leadership * Support CSR Sr Manager with data modeling and automation, e.g. roster, AI agents, CCT Lab badge access

Merck & Co.

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team ... Executives (NAEs) to maintain strong focus on Managed Care pull-through Shares learning and best ...

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How much do customer representative executive jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer representative executive in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer representative executive do?

A Customer Representative Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. They interact with customers through various channels such as phone, email, or live chat, ensuring a positive customer experience. Their role often includes troubleshooting issues, processing orders or returns, and escalating complex cases to higher management if needed. They play a key part in building customer loyalty and maintaining the company's reputation.

What are the 5 qualities of a customer representative executive?

A customer representative executive should possess strong communication skills, patience, problem-solving ability, empathy, and adaptability. These qualities enable effective interaction with customers, resolution of issues, and maintaining positive relationships in a fast-paced service environment.

What are some common challenges faced by customer representative executives, and how can they be managed effectively?

Customer Representative Executives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Effective communication skills, patience, and active listening are essential for resolving customer concerns professionally. Regular training sessions, supportive team environments, and clear escalation procedures help executives manage stress and maintain high service standards. Collaborating closely with other departments also ensures that customer issues are addressed efficiently and accurately.

What are the key skills and qualifications needed to thrive as a customer representative executive, and why are they important?

To thrive as a Customer Representative Executive, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help professionals excel in customer interactions. These competencies are critical for ensuring customer satisfaction, building loyalty, and effectively resolving issues.
What cities are hiring for Customer Representative Executive jobs? Cities with the most Customer Representative Executive job openings:
What are the most commonly searched types of Customer Representative jobs? The most popular types of Customer Representative jobs are:
What states have the most Customer Representative Executive jobs? States with the most job openings for Customer Representative Executive jobs include:
Customer Representative Executive jobs near you

Client Representative - Executive Risk & Cyber

Marsh McLennan

Ballwin, MO • On-site

Other

Medical, Retirement

Posted 2 days ago

New

Job description

Company:
Description:
Client Representative - Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Representative at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Client Representative on the Business Insurance team, you will provide timely and quality administrative support to unit teams handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work together with the service teams, including Producers, Unit Managers, and Client Executives, to prepare submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction with in-office service teams, producers, and clients while also allowing for hybrid flexibility when needed. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
  • High School diploma or general education degree
These additional qualifications are a plus, but not required to apply:
  • Experience in underwriting, rating and billing or prior insurance experience at an agency or related company preferred.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid work
  • Charitable contribution match programs
  • Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
  • Instagram
  • Facebook
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  • LinkedIn

Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAUMW
#LI-Hybrid
#MMABI

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