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Customer Reliability Engineer Jobs in Virginia (NOW HIRING)

Socket.dev

Reliability Engineer

Arlington, VA · On-site

$110 - $150/hr

We are seeking a qualified Mid-Level Reliability Engineer in Arlington, VA . This position is not ... Ability to develop and deliver coherent and concise customer presentations Travel Requirements

New

Nightwing

Site Reliability Engineer

Sterling, VA · On-site

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

MM International

Site Reliability Engineer

Richmond, VA · On-site

$56.50 - $75/hr

Role: Site Reliability Engineer One and Done Virtual Interview Needs to be onsite from day 1 in ... Develop and maintain queries and dashboards to analyze customer impact across Discover ...

Nwis

Site Reliability Engineer

Sterling, VA · On-site

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

LanceSoft Inc

Reliability Engineer III

Elkton, VA

$99K - $125K/yr

... customers across various industries around the globe. LanceSoft is headquartered out of the ... the Reliability Engineer is to provide and/or improve asset reliability and capacity of ...

Capitolis

Site Reliability Engineer IV

Sterling, VA · On-site

$120 - $160/hr

Our advanced technology and developer tools enable seamless, differentiated customer journeys that ... Position: Site Reliability Engineer IV Experience: 9-12 Years Location: Bangalore (Ecospace ...

New

SwiftCruit

Reliability Engineer

Ashburn, VA · On-site

$120 - $160/hr

Ardent employeesare committed to solving our customers' most difficult problems--and weare ... We are seeking a skilled Reliability Engineer to support our client's mission by ...

New

Pae

Reliability Engineer

Mclean, VA · On-site

$103K - $130K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

Amentum

Reliability Engineer

Mclean, VA · On-site

$103K - $130K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

Medallia

Site Reliability Engineer II

Mclean, VA · On-site

$57.50 - $76.50/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As an SRE II, you will help operate and improve the reliability, scalability, and performance of ...

Medallia

Site Reliability Engineer II

Mclean, VA · On-site

$103.50 - $150/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As an SRE II, you will help operate and improve the reliability, scalability, and performance of ...

Cisco

Site Reliability Engineer - Networking

Ashburn, VA · On-site

$58.25 - $77.50/hr

Our customers depend on our products to run their critical infrastructure of network switches ... As a Site Reliability Engineer, you will be focused on supporting a specific, highly available, and ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Virginia

Customer Reliability Engineer information

See Virginia salary details

$60.5K

$117K

$139.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer reliability engineer in Virginia is $116,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,600.00 and $127,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Virginia? For Customer Reliability Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Virginia look for? The top searched job categories for Customer Reliability Engineer jobs in Virginia are:
What cities in Virginia are hiring for Customer Reliability Engineer jobs? Cities in Virginia with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Reliability Engineer

Socket.dev

Arlington, VA • On-site

$110 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

We are seeking a qualified Mid-Level Reliability Engineer in Arlington, VA. This position is not eligible for hybrid or remote work situations. This is a 100% on-site, in-office position.

Position Description:

The selectee will perform as the Decision Technologies Reliability Engineer for a US Navy Weapons Engineering and Program Acquisition Support contract.

YOU MUST BE ELIGIBLE FOR A DOD SECRET CLEARANCE

Responsibilities
  • Apply the theories and principles of science and mathematics to research and develop economical solutions to technical problems
  • Provide technical assistance in reviewing maintenance concepts, plans, and Maintenance Index Pages/Maintenance Requirements Cards. Prepare and participate in reviews for Reliability, Maintainability, and Availability data, metrics, and briefings
  • Develop and update CASREP data and prepare briefing materials for senior PEO and Fleet representatives
  • Assist with the development of depot maintenance requirements, including planning and implementation of various recertification and refurbishment efforts
Required Qualifications
  • Bachelor's Degree in a relevant technical discipline
  • At least 4 years' experience engineering the reliability, maintainability, and availability RM&A of US Navy platforms or weapon systems
Desired Qualifications
  • Master's Degree in a relevant technical discipline
  • 6 years' experience engineering the reliability, maintainability, and availability RM&A of US Navy platforms or weapon systems
  • Direct experience with RM&A engineering for specific Navy terminal defense systems such as RAM and CIWS.
  • An active DoD SECRET clearance
  • Prior SIPR account and experience using SIPR systems
  • Ability to work effectively with team members and subcontractors from various technical, acquisition, and administrative disciplines
  • Excellent interpersonal, leadership, and communication skills
  • Ability to develop and deliver coherent and concise customer presentations
Travel Requirements
  • Limited travel requirements (<10%)
Compensation

Compensation at Decision Technologies, Inc. is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Employee Benefits:
  • Competitive Paid Time Off
  • Comprehensive Medical, Dental and Vision Insurance
  • Employee Assistance Programs
  • Flexible Spending Accounts (Medical, Dependent Care & Commuter)
  • Company paid Short-Term, Long-Term, Life and AD&D Insurance
  • 401(k) match
  • Tuition Reimbursement
  • Paid Certifications

Decision Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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