Customer Reliability Engineer Jobs in Virginia (NOW HIRING)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As a Site Reliability Engineer (SRE), you will be part of the SRE team within the CONNECT OpTek team. Our team is responsible for the development and support of multiple tools and applications used by Comcast field technicians to diagnose and troubleshoot issues within the Comcast nation-wide network.
The SRE team is responsible for maintaining the existing systems, supporting our development teams, and implementing innovative solutions. You will work alongside software developers, testers, and project managers.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

Comcast's Technology, Product & Experience (TPX) organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.

About the Role:

As a Site Reliability Engineer (SRE), you will be part of the SRE team within the CONNECT OpTek team. Our team is responsible for the development and support of multiple tools and applications used by Comcast field technicians to diagnose and troubleshoot issues within the Comcast nation-wide network.

About the Team:

The SRE team is responsible for maintaining the existing systems, supporting our development teams, and implementing innovative solutions. You will work alongside software developers, testers, and project managers.

Your responsibilities will span the entire product life cycle, from requirements gathering, to development, to deployment, and operations support. You will be responsible for several things, including:

• Providing Infrastructure as Code solutions for a small cohesive group within Comcast
• Using Terraform to configure AWS Infrastructure, Kubernetes cluster provisioning and application provisioning
• Working with and supporting developers to help maintain/define best practices
• Configuring, watching, tuning and responding to monitoring events
• Supporting an on-call rotation with the SRE team
• Maintaining and improving CI/CD pipelines using Concourse and GoCD
• Supporting corporate initiatives (e.g., security hardening)
• Having a good time learning and working with the people on the team

What You'll Do:

• Develop solutions for a wide range of difficult applications, problems or procedures.
• Interpret internal/external business issues and recommend complete solutions based on best practices and proven technologies.
• Work with members of cross-functional teams, third party vendors, company product managers, and marketing teams to deliver quality products in a timely fashion that meet defined requirements.
• Provide technical leadership and mentorship.
• Diligent about recording/documenting development and production support activities and tasks in our ticketing tool.
• Ensure that project requests are properly accepted into the SRE engineering team, are worked in a timely and efficient manner, are of high quality, and smoothly follow the DevOps life cycle - continuous innovation, feedback, and improvement.
• Deploy new systems and software and conduct appropriate testing to ensure successful deployment. Determine the necessary test coverage and plans as part of the deployment strategy.
• Other duties and responsibilities as assigned.
• Occasional on-call support is required.

Preferred Requirements:

• Experience with Cloud Providers and configuring Infrastructure
• AWS
• Kubernetes
• Experience with CM Tools, such as Terraform and Ansible
• Docker
• Monitoring systems (Prometheus/AlertManager/Grafana)
• Git
• Experience with CI/CD Tools
• ECS/ECR

Additional "Nice to Have" Qualifications:

• Scripting experience with bash and python 3
• Experience troubleshooting applications and networking (Java, Angular, VPC's Firewalls etc)
• Scripting (Bash/Python)
• Concourse/GoCD
• Understanding distributed systems and how the pieces fit together.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefitsReasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Engineer 3, Software Development & Engineering - Full Stack Development

Skills

AWS Cloud Computing, CI/CD, Kubernetes, Terraform

Compensation

This job can be performed in New Jersey, and Denver Campus with a Pay Range of $114,997.87 - $180,337.56Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree (Required)While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.