ZipRecruiter

Log In

1

Customer Reliability Engineer Jobs in Virginia (NOW HIRING)

previous page

Showing results 41-60

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Virginia

Customer Reliability Engineer information

See Virginia salary details

$60.5K

$117K

$139.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer reliability engineer in Virginia is $116,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,600.00 and $127,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Virginia? For Customer Reliability Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Virginia look for? The top searched job categories for Customer Reliability Engineer jobs in Virginia are:
What cities in Virginia are hiring for Customer Reliability Engineer jobs? Cities in Virginia with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Electrical Reliability Engineer (Riverville Mill)

pca

Gladstone, VA • On-site

$98K - $123K/yr

Other

Re-posted 6 days ago

Packaging Corporation Of America rating

7.6

Company rating: 7.6 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

39th of 119 rated packaging manufacturers

Job description

We are seeking resumes for an Electrical Reliability Engineer at our Gladstone, VA. Riverville Paper Mill.

The Electrical Reliability Engineer is responsible for coordinating the planning, organizing, and completion of mill reliability programs within the area of assigned responsibility. The engineer will help to define and participate in the development of electrical reliability programs to improve maintain and improve reliability of electrical machinery in the mill. This includes providing technical direction, assistance, and solutions to maintenance and operating personnel.

Principle Accountabilities:

Responsible for managing all phases of developing key maintenance programs from conception through final implementation.

Will work with key maintenance and engineering personnel to support daily, monthly scheduled maintenance outages and annual outages jobs within the field of electrical maintenance and engineering.

Some crossover activities to the mechanical maintenance programs will be required to deliver complete programs for all types of equipment.

Will work with mechanical maintenance/engineering and operations personnel to complete electrical or mechanical maintenance projects and programs including: necessary training, stocking of spare parts, preventive maintenance checklists, drawing creation and updates, etc.

Supports the Mills goals for safety, environmental, and other areas of need.

Focus on electrical equipment reliability.

Manage equipment tracking and rebuild programs.

Utilize predictive & preventative maintenance programs to identify and correct equipment issues.

Input and update equipment information and documentation.

Develop equipment manuals for precision inspection and maintenance of equipment.

Manage area equipment PM and maintenance programs.

Manage assigned work for monthly and annual outages.

Assist with MS Project timelines for monthly an annual outages.

Plan and execute capital projects for maintenance replacements of equipment.

Effectively manage jobs for best result at lowest cost.

Look for opportunities to solve issues, reduce cost, and improve planning performance.

Solve problems utilizing the mill’s RCFA program.

Effectively manages contractors for performing jobs.

Performs other responsibilities as needed.

Basic Qualifications

Bachelor’s degree in Mechanical or Electrical Engineering or equivalent education and experience required.

A minimum of 2-5 years’ experience, or the equivalent, in Electrical maintenance.

Experience using Microsoft Excel, Outlook, PowerPoint, Word, Project, and AutoCAD.

Successful completion of drug screen required and authorization to work in the U.S.

Preferred Qualifications

Pulp & Paper industry experience preferred.

The successful candidate must possess the following Knowledge, Skills & Abilities:

Ability to be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers

Ability to exhibit excellent communication, analytical, organizational and computer skills.

Capable of independently making sound decisions through creative problem-solving, ambiguity, and change.

Ability to work in a fast-paced environment and handle multiple requests simultaneously.

Ability to read and understand technical correspondence, memos, instructions, and reports.

Ability to apply skills to continuous process improvement while maintaining maximum levels of safety.

Demonstrated leadership skills and abilities.

Strong planning and follow up skills.

Excellent people and process management skills.

PCA provides a competitive comprehensive benefits package.

What Packaging Corporation Of America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply