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Customer Reliability Engineer Jobs in Virginia (NOW HIRING)

AdvanSix

SR. Reliability Engineer

Hopewell, VA · On-site

AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the ... The Sr. Reliability Engineer will work directly with the Mechanical Integrity group and lead the ...

Booz Allen Hamilton

Site Reliability Engineer

Herndon, VA · On-site

$58.50 - $77.75/hr

Booz Allen Hamilton is seeking a Site Reliability Engineer to enhance system resilience and ... customers with technical issues via phone or email • TS/SCI clearance with a polygraph • HS ...

Kastle Systems

Site Reliability Engineer II

Falls Church, VA · On-site

$60.75 - $80.75/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Kastle Systems

Site Reliability Engineer II

Falls Church, VA · On-site

$60.75 - $80.75/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Transunion

Staff Site Reliability Engineer

Reston, VA

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

TransUnion

Staff Site Reliability Engineer

Reston, VA

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Trans Union LLC

Staff Site Reliability Engineer

Reston, VA

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Booz Allen Hamilton

Site Reliability Engineer

Herndon, VA · On-site

$99K - $225K/yr

Site Reliability Engineer The Opportunity: Engineering to make a system more resilient and ... customers with technical issues via phone or email * TS/SCI clearance with a polygraph * HS diploma ...

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Customer Reliability Engineer information

See Virginia salary details

$60.5K

$117K

$139.8K

How much do customer reliability engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer reliability engineer in Virginia is $116,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,600.00 and $127,900.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Virginia? For Customer Reliability Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Virginia look for? The top searched job categories for Customer Reliability Engineer jobs in Virginia are:
What cities in Virginia are hiring for Customer Reliability Engineer jobs? Cities in Virginia with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Site Reliability Engineer

Site Reliability Engineer

BOOZ, ALLEN & HAMILTON, INC.

Herndon, VA

$86K - $198K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 57 rated business consultants

Job description

Site Reliability Engineer
The Opportunity:
Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development-if you have a passion for making systems better, we need you!
As a site reliability engineer (SRE) on our team, you'll lead the development of more robust systems for the Intelligence Community by building a resilient infrastructure. You'll build in redundancy, implement monitoring tools, and automate wherever possible. You'll reduce toil by scripting routine tasks and automating self-repair. This is your chance to leverage your expertise in incident response, root cause analysis, and continuous improvement of operational systems while supporting your team of engineers and acting as a subject matter expert for your clients.
Work with us as we help protect our country through space domain awareness.
Join us. The world can't wait.
You Have:
  • 5+ years of experience in SRE, DevOps, Systems Engineering, or Software Engineering roles
  • Experience with supporting, troubleshooting, and performing maintenance activities for Java Springboot applications
  • Experience with writing source code for new applications or generating and enhancing code samples for existing applications, and using back-end and front-end languages to develop complete solutions
  • Experience with CI/CD pipelines built for classified environments, and Agile methodology
  • Experience with version control systems, including Bitbucket and GitLab
  • Ability to provide call-in support after hours on a rotational basis
  • Ability to troubleshoot, diagnose, and resolve software issues quickly and efficiently, and assist customers with technical issues via phone or email
  • TS/SCI clearance with a polygraph
  • HS diploma or GED
  • DOD 8570 or 8140 IAT Level II Certification, such as Security+ CE, SSCP, CySA+, CCNA-Security, CND, GICSP, or GSEC Certification, or IAT level III Certification

Nice If You Have:
  • Experience with NiFi, Kafka, MongoDB, Elasticsearch, Kubernetes, or ArgoCD
  • Experience with producing and maintaining technical documentation
  • Experience supporting technical review, planning, and discrepancy boards
  • Experience with performing Release Management activities

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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