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Customer Reliability Engineer Jobs in Tennessee (NOW HIRING)

Crucible Zinc

Reliability Engineer

Clarksville, TN · On-site

$89.10K - $112.20K/yr

At Crucible Zinc, employees play a vital role in supporting reliable operations and delivering value to our customers and communities. Overview of the role: Reliability Engineer The role provides ...

AutoZone

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.25 - $73.50/hr

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

AutoZone

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.50 - $73.75/hr

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

SPECTRA TECH INC

Operations Reliability Engineer

Oak Ridge, TN · On-site

$88.90K - $111.90K/yr

... customer satisfaction, high employee morale, and job safety. In 2022, Spectra Tech was awarded ... S. Department of Energy Operations Reliability Engineer to implement and improve reliability and ...

SPECTRA TECH, Inc.

Operations Reliability Engineer

Oak Ridge, TN · On-site

$88.90K - $111.90K/yr

... customer satisfaction, high employee morale, and job safety. In 2022, Spectra Tech was awarded ... S. Department of Energy Operations Reliability Engineer to implement and improve reliability and ...

Deloitte

Manager, ServiceNow SRE Engineer

Hermitage, TN · On-site

$50 - $66.50/hr

Manager, ServiceNow SRE Engineer Role Overview: As a Manager, ServiceNow SRE Engineer , you will ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, ServiceNow SRE Engineer

Nashville, TN · On-site

$55 - $73.25/hr

Manager, ServiceNow SRE Engineer Role Overview: As a Manager, ServiceNow SRE Engineer , you will ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, ServiceNow SRE Engineer

Memphis, TN · On-site

$55.25 - $73.50/hr

Manager, ServiceNow SRE Engineer Role Overview: As a Manager, ServiceNow SRE Engineer , you will ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Reworld

Boiler Reliability Engineer

Afton, TN · Remote

$90.10K - $113.40K/yr

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... About the role About the Role We are seeking a hands-on Boiler Reliability Engineer to support the ...

Deloitte

ServiceNow SRE Engineering Manager

Hermitage, TN · On-site

$50 - $66.50/hr

As a Manager, ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, SRE Engineer - PxE ERM

Hermitage, TN · On-site

$50 - $66.50/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

ServiceNow SRE Engineering Manager

Nashville, TN · On-site

$55 - $73.25/hr

As a Manager, ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Draslovka

Maintenance Reliability Engineer

Memphis, TN · On-site

Maintenance Reliability Engineer Draslovka is seeking a Maintenance Reliability Engineer to join ... serve customers around the world. Come be part of our team! Draslovka is an equal opportunity ...

Deloitte

Manager, SRE Engineer - PxE ERM

Nashville, TN · On-site

$55 - $73.25/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

ServiceNow SRE Engineering Manager

Memphis, TN · On-site

$55.25 - $73.50/hr

As a Manager, ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, SRE Engineer - PxE ERM

Memphis, TN · On-site

$55.25 - $73.50/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Tennessee

Customer Reliability Engineer information

See Tennessee salary details

$55.4K

$107.1K

$128K

How much do customer reliability engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for customer reliability engineer in Tennessee is $107,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $117,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Tennessee? For Customer Reliability Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Tennessee look for? The top searched job categories for Customer Reliability Engineer jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Reliability Engineer jobs? Cities in Tennessee with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Reliability Engineer

Edgewater Technical Associates

Oak Ridge, TN • On-site

$98K - $123.30K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Edgewater Technical Associates is seeking qualified candidates for a Reliability Engineer opportunity in Oak Ridge, TN at the Y-12 National Security Complex.
Clearance: Ability to obtain and maintain a DOE "Q" Clearance required (active Clearance preferred).
Position Overview:
Reliability Engineer (RE) provides a strategic support interface between Production, Engineering, Projects, and the Maintenance Organizations by providing recommendations and technical expertise to enhance equipment design, reliability, and maintainability. The RE has a critical role in optimizing asset management processes through utilization of proactive maintenance strategies to minimize downtime, failure rates and maximize equipment reliability. The RE is responsible for but not limited to:
  • Defines and provides implementation support for recommendations that ensure reliability and maintainability of equipment, processes, utilities, facilities, controls and safety/security systems
  • Provides reliability based technical support to Production, Operations, Infrastructure Management and Craft personnel
  • Gathers, reviews, and analyzes data concerning facility or equipment reliability, availability, maintainability, and inspectability (RAMI) specifications
  • Review technical documents that depict or define reliability, accessibility, maintainability or inspectability features of systems, equipment and facilities including technical basis documentation, manuals and data-sheets
  • Lead role in integration of project and plant RAMI deliverables
  • Development of proactive maintenance strategies for structures, systems and components
  • Equipment Failure Mode Identification and Root Cause Failure Analysis
  • Trend Analysis of structures, systems, and components
  • Defines, develops, implements, revises, and monitors Asset Management Plan(s) for structures, systems and components
  • Effective deployment of condition based, predictive and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems before failure occurrence
  • Completion and presentation of both RAMI and Reliability Centered Maintenance (RCM) analyses to internal and external engineering partners. Analysis to include labor distributions, critical spares identification, proactive asset management plans, failure rates MTBF, MTTR and life-cycle cost analysis.

Qualifications:
  • Bachelor's degree in engineering/physical science discipline from an ABET accredited program.
  • 5+ years of job related experience with 1 year of nuclear industry experience
  • Ability to work independently as well as work within a team environment and promote collaboration
  • Strong interpersonal skills
  • Interact with organizations across the Site
  • Present information on clearly and effectively through the oral and written communication
  • Ability to resolve complex issues, strong analytical and problem-solving skills, with ability to multi -task in a fast-paced work environment
  • Must be a US Citizen

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater opportunities at www.edgewatertech.net/careers

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