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Customer Reliability Engineer Jobs in Tennessee (NOW HIRING)

AutoZone

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.50 - $73.75/hr

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

AutoZone

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.25 - $73.50/hr

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

Kastle Systems

Site Reliability Engineer II

Nashville, TN · On-site

$55 - $73.25/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Cadre5

Senior Site Reliability Engineer

Knoxville, TN · On-site

$50.75 - $67.50/hr

Senior Site Reliability Engineer Founded in 1999 in the beautiful Smoky Mountains of East Tennessee, Cadre5 provides innovative technical solutions to customers locally and nationally. Our Cadre5 Lab ...

Posted today

Reworld

Boiler Reliability Engineer

Afton, TN · Remote

$90K - $113K/yr

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... About the role About the Role We are seeking a hands-on Boiler Reliability Engineer to support the ...

CEMEX

ENGINEER AUTOMATION RELIABILITY

Knoxville, TN · On-site

$85K - $108K/yr

... customers and communities across the globe. At Cemex, we believe in investing in our people ... The Reliability & Projects Engineer will be responsible for the identification, development, and ...

CEMEX

ENGINEER AUTOMATION RELIABILITY

Knoxville, TN

$85K - $108K/yr

... customers and communities across the globe. At Cemex, we believe in investing in our people ... The Reliability & Projects Engineer will be responsible for the identification, development, and ...

Oracle

Principal Site Reliability Engineer

Nashville, TN · On-site

$55 - $73.25/hr

S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit ...

Lineage Logistics Holding, LLC

The Software Reliability Engineer (SRE) will play a critical role in ensuring that our Warehouse ... customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very ...

Iff

Reliability Co-op

Memphis, TN

$99K - $125K/yr

Support capital requests to engineer out equipment failure modes * Contribute to execution and ... We are a global leader in taste, scent, and nutrition, offering our customers a broader range of ...

Oracle

Principal Site Reliability Engineer

Nashville, TN · On-site

$55 - $73.25/hr

S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Tennessee

Customer Reliability Engineer information

See Tennessee salary details

$55.4K

$107.1K

$128K

How much do customer reliability engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer reliability engineer in Tennessee is $107,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $117,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
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Customer Reliability Engineer jobs near you
Reliability Engineer

Reliability Engineer

Edgewater Technical Associates

Oak Ridge, TN • On-site

$98K - $123K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Edgewater Technical Associates is seeking qualified candidates for a Reliability Engineer opportunity in Oak Ridge, TN at the Y-12 National Security Complex.
Clearance: Ability to obtain and maintain a DOE "Q" Clearance required (active Clearance preferred).
Position Overview:
Reliability Engineer (RE) provides a strategic support interface between Production, Engineering, Projects, and the Maintenance Organizations by providing recommendations and technical expertise to enhance equipment design, reliability, and maintainability. The RE has a critical role in optimizing asset management processes through utilization of proactive maintenance strategies to minimize downtime, failure rates and maximize equipment reliability. The RE is responsible for but not limited to:
  • Defines and provides implementation support for recommendations that ensure reliability and maintainability of equipment, processes, utilities, facilities, controls and safety/security systems
  • Provides reliability based technical support to Production, Operations, Infrastructure Management and Craft personnel
  • Gathers, reviews, and analyzes data concerning facility or equipment reliability, availability, maintainability, and inspectability (RAMI) specifications
  • Review technical documents that depict or define reliability, accessibility, maintainability or inspectability features of systems, equipment and facilities including technical basis documentation, manuals and data-sheets
  • Lead role in integration of project and plant RAMI deliverables
  • Development of proactive maintenance strategies for structures, systems and components
  • Equipment Failure Mode Identification and Root Cause Failure Analysis
  • Trend Analysis of structures, systems, and components
  • Defines, develops, implements, revises, and monitors Asset Management Plan(s) for structures, systems and components
  • Effective deployment of condition based, predictive and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems before failure occurrence
  • Completion and presentation of both RAMI and Reliability Centered Maintenance (RCM) analyses to internal and external engineering partners. Analysis to include labor distributions, critical spares identification, proactive asset management plans, failure rates MTBF, MTTR and life-cycle cost analysis.

Qualifications:
  • Bachelor's degree in engineering/physical science discipline from an ABET accredited program.
  • 5+ years of job related experience with 1 year of nuclear industry experience
  • Ability to work independently as well as work within a team environment and promote collaboration
  • Strong interpersonal skills
  • Interact with organizations across the Site
  • Present information on clearly and effectively through the oral and written communication
  • Ability to resolve complex issues, strong analytical and problem-solving skills, with ability to multi -task in a fast-paced work environment
  • Must be a US Citizen

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater opportunities at www.edgewatertech.net/careers

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