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Customer Reliability Engineer Jobs in Tennessee (NOW HIRING)

The Last Mile team helps get customer packages from delivery stations to a customer's doorstep ... Key job responsibilities Reliability Engineering & Root Cause Analysis Lead Root Cause Analysis ...

Operations Reliability Engineer

Nashville, TN · On-site

$99K - $124K/yr

The Last Mile team helps get customer packages from delivery stations to a customer's doorstep ... Key job responsibilities Reliability Engineering & Root Cause Analysis • Lead Root Cause Analysis ...

The Last Mile team helps get customer packages from delivery stations to a customer's doorstep ... Key job responsibilities Reliability Engineering & Root Cause Analysis Lead Root Cause Analysis ...

Reliability Engineer

Clarksville, TN

$89K - $112K/yr

At Crucible Zinc, employees play a vital role in supporting reliable operations and delivering value to our customers and communities. Overview of the role: Reliability Engineer The role provides ...

Reliability Engineer

Clarksville, TN · On-site

$90 - $120/hr

At Crucible Zinc, employees play a vital role in supporting reliable operations and delivering value to our customers and communities. Overview of the role: Reliability Engineer The role provides ...

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.50 - $73.75/hr

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.25 - $73.50/hr

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

Site Reliability Engineer II

Nashville, TN · On-site

$55 - $73.25/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Senior Site Reliability Engineer

Knoxville, TN

$50.75 - $67.50/hr

Senior Site Reliability Engineer Founded in 1999 in the beautiful Smoky Mountains of East Tennessee, Cadre5 provides innovative technical solutions to customers locally and nationally. Our Cadre5 Lab ...

Senior Site Reliability Engineer

Nashville, TN · On-site

$55 - $73.25/hr

We are looking for an experienced Senior Site Reliability Engineer to join our team and drive the ... S. based or U.S. customer or client-facing roles may be required to comply with applicable ...

Applied AI SRE III - PxE GPS

Hermitage, TN · On-site

$50 - $66.50/hr

Customer-Centric Engineering: Develop lean operational solutions through rapid, inexpensive experimentation to meet the reliability needs of the engineering teams and the business. Engage with those ...

Principal Site Reliability Engineer

Nashville, TN · On-site

$55 - $73.25/hr

S. based or U.S. customer or client-facing roles may be required to comply with applicable ... Career Level - IC4 Reliability Engineering & Service Ownership * Design, build, and operate highly ...

Principal Site Reliability Engineer

Nashville, TN · On-site

$55 - $73.25/hr

S. based or U.S. customer or client-facing roles may be required to comply with applicable ... Career Level - IC4 Reliability Engineering & Service Ownership * Design, build, and operate highly ...

Principal Site Reliability Engineer

Nashville, TN · Hybrid

$55 - $73.25/hr

The Principal Site Reliability Engineer will work across Windows, Linux, Oracle Cloud ... S. based or U.S. customer or client-facing roles may be required to comply with applicable ...

Principal Site Reliability Engineer

Nashville, TN · Hybrid

$55 - $73.25/hr

The Principal Site Reliability Engineer will work across Windows, Linux, Oracle Cloud ... S. based or U.S. customer or client-facing roles may be required to comply with applicable ...

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Showing results 1-20

Customer Reliability Engineer information

See Tennessee salary details

$55.4K

$107.1K

$128K

How much do customer reliability engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer reliability engineer in Tennessee is $107,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $117,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Tennessee?

For Customer Reliability Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Tennessee look for?

The top searched job categories for Customer Reliability Engineer jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Reliability Engineer jobs?

Cities in Tennessee with the most Customer Reliability Engineer job openings:

$74K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

What You'll Be Doing

Job Scope: This position will be responsible for typical reliability engineering duties including strategic development and optimization of asset strategies through loss elimination, risk management, and life cycle asset management. Furthermore, this individual will be responsible for facilitating root cause analysis of plant or business operations failures and helping to prioritize outage work orders based upon risk and criticality. Working alongside the client's reliability team, the individual is expected to make an immediate impact on operational efficiency by prioritizing the actions of the site aimed at improved asset availability.

This position does require travel between sites including but not limited to TN, AL, and TX

Primary responsibilities will include but are not limited to:

  • Serve as subject matter expert in the field of Reliability.

  • Drive the adoption of established Maintenance & Reliability Best Practices.

  • Design or modify asset care strategies and procedures using Risk-based and other (RCM, FMEA) methods.

  • Collaborate with technical resources to solve chronic equipment problems.

  • Lead equipment failure investigations using root cause analysis, 5-Why, and/or other analytic techniques.

  • Provide technical guidance to production, technical, engineering, etc., in support of continuous improvement efforts.

  • Provide guidance to maintenance personnel in precision repair, maintenance, and installation of equipment.

  • Analyze the costs and benefits of equipment options to meet customer reliability objectives.

  • Create or modify site procedures to stay current with industry best practices.

Ideal Background

Education: Bachelor or Master of Science degree in Mechanical Engineering from an accredited university is required.

Certification: Professional Engineering registration is highly preferred.

Experience: This position requires 5 or more years of relevant industrial experience in reliability engineering.

Knowledge, Skills and Abilities Required:

  • Strong background and broad-based experience in the field of maintenance, reliability, or engineering preferred.

  • A practical knowledge of current maintenance & reliability best practices and condition monitoring technologies is required.

  • Responsiveness and professionalism are critical as this position communicates with Manufacturing Directors, Plant Engineers, Superintendents, and other customers frequently.

  • Must be analytical and can problem solve in a concise and logical manner.

  • Ability to communicate effectively, both verbally and in writing, and manage expectations to create trust and credibility across a broad spectrum of the company.

  • Ability to interpret financial and nonfinancial data and clearly articulate the economic impact of significant decisions.

  • Process Safety Management experience, and certification as a Certified Maintenance & Reliability Professional (CMRP) is preferred.

Physical Requirements:

  • Ability to sit or stand for long periods of time.

  • Ability to walk reasonable distances, potentially on uneven ground or catwalks, and ascend stairs.

  • Ability to climb ladders and otherwise navigate through industrial/manufacturing settings and around equipment/installations.

  • Ability to stoop, bend, crouch, kneel, and crawl.

  • Ability to maneuver in confined spaces.

  • Ability to reach with both arms.

  • Ability to walk reasonable distances, potentially on uneven ground, and ascend stairs.

Hargrove Culture

We work to create an environment founded on trust, personal integrity, and a "team mentality" so that each person understands the value of their contributions both on a project and company-wide level. We know that each person on our team contributes to the success of our company by pairing expertise and passion to meet and exceed the needs of the clients we serve across the globe.

Our safety culture protects and promotes the well-being of every person who works with us and every person touched by our work.

As a 100% Teammate owned company, we proudly offer a comprehensive benefits package including, paid holidays, personal paid time off, medical, dental, vision, life, and disability insurance, 401(k), and other benefits to eligible Teammates.

Equal Opportunity Employment Statement

Hargrove is an Equal Opportunity/Affirmative Action employer. We do not discriminate based upon race, color, national origin, religion, age, sex (including gender, sexual orientation, pregnancy, sexual identity, marital or family status), disability, military service or obligations, veteran status, or any other characteristic protected by law.

Hargrove is a drug-free workplace.

The selected candidate must be authorized to work in the United States.