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Customer Reliability Engineer Jobs in Tennessee (NOW HIRING)

RevSpring

DevOps Engineer II

Nashville, TN · On-site

$51 - $69.75/hr

Apply core SRE principles to improve system reliability. Assist in enhancing monitoring, alerting ... data analytics, multi-channel customer communications. Founded in 1997, the company is ...

campus4tech

Full Stack Software Engineer

Hermitage, TN · On-site

Strong understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub ... Your expertise will be pivotal in delivering solutions that delight customers and users, while also ...

Cadre5

Kubernetes Software Engineer

Knoxville, TN · On-site

... our customers locally and nationally. Our Cadre5 Lab Partners division has partnered with The ... reliability of the NCCS computing infrastructure which supports multiple highly ranked Top500 ...

Oracle

Software Developer 4

Nashville, TN

... customer applications from web-based threats, automate security enforcement, and deliver advanced ... SRE, and OCI platform teams to define and deliver next-generation application security ...

Oracle

Software Developer 4

Nashville, TN

... customer applications from web-based threats, automate security enforcement, and deliver advanced ... SRE, and OCI platform teams to define and deliver next-generation application security ...

Oracle

Software Developer 4

Nashville, TN · On-site

... customer applications from web-based threats, automate security enforcement, and deliver advanced ... SRE, and OCI platform teams to define and deliver next-generation application security ...

Amazon

Hardware Dev Engr III - AMZ27481.1

Nashville, TN · On-site

$135K - $183K/yr

Perform reliability prediction of failure mechanisms, products under development, and products in ... Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Tennessee

Customer Reliability Engineer information

See Tennessee salary details

$55.4K

$107.1K

$128K

How much do customer reliability engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer reliability engineer in Tennessee is $107,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $117,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Tennessee? For Customer Reliability Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Tennessee look for? The top searched job categories for Customer Reliability Engineer jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Reliability Engineer jobs? Cities in Tennessee with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Manager of Manufacturing Engineering, Reliability & Maintenance

ERMCO Dyersburg 1625 Sylvan

Dyersburg, TN • On-site

Full-time

Posted 26 days ago

Job description

Overview
About ERMCO
Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.
With commitments to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.
Job Summary
The Manager of Manufacturing Engineering, Reliability & Maintenance is the steward of the physical production system at the 3PH Dyersburg facility. This role is responsible for designing, sustaining, and improving equipment reliability, asset performance, and engineering rigor to enable calm, predictable flow in a systems-based manufacturing environment.
Manufacturing performance is viewed as a system property-not an individual one. This leader engineers reliability into assets, reduces variability at the source, and ensures maintenance and engineering systems enable stability, learning, and throughput. The role balances strong traditional engineering and maintenance accountability with modern operations science, continuous improvement, and disciplined learning behaviors.
Success in this role means equipment that enables operations, not constrains them; engineering decisions grounded in data and systems thinking; and leadership that protects people, flow, and long-term capability.
This position is located onsite in Dyersburg, TN. Relocation assistance is available.
Responsibilities
System Reliability & Asset Performance
  • Own overall equipment reliability, asset health, and physical system integrity-not just response activity.
  • Design and sustain maintenance and reliability systems where uptime and stability are the default.
  • Reduce equipment-driven variability and chronic downtime through root cause elimination and engineered solutions.
  • Establish reliability standards, lifecycle strategies, and engineering discipline across production assets.
Manufacturing Engineering & Flow Enablement
  • Ensure manufacturing engineering and maintenance exist to enable flow, throughput, quality, and safety.
  • Apply Operations Science principles (Factory Physics, Theory of Constraints), lean system design, reliability engineering, and statistical thinking to improve system performance.
  • Engineer solutions that reduce complexity, eliminate waste, and prevent downstream disruption.
  • Partner with Operations, Quality, and Technical Project Management to align current-state stability with future-state capability.
Maintenance Strategy & Execution
  • Lead preventive, predictive, and planned maintenance strategies that prioritize system stability over reactive firefighting.
  • Establish clear standards, workflows, and accountability for maintenance execution.
  • Use data and KPIs to guide decisions related to downtime, asset utilization, and maintenance effectiveness.
Leadership, Values & Culture
  • Model ERMCO's POWER Values: People, Ownership, Winning, Excellence, and Relentless Determination.
  • Operate with Compassionate Accountability-setting clear expectations while supporting people through disciplined systems.
  • Demonstrate conscious leadership during instability by remaining calm, avoiding reactivity, and asking system-level questions before adding labor, parts, or complexity.
  • Ensure safety, dignity, and psychological safety are non-negotiable operating conditions.
Structured Learning & Continuous Improvement
  • Lead improvement through Toyota Kata and PDCA experimentation: understand direction, grasp current condition, define target conditions, identify obstacles, and run disciplined experiments.
  • Embed learning routines that build problem-solving capability within engineering and maintenance teams.
  • Partner cross-functionally to institutionalize improvements and prevent regression.

Qualifications
Education & Experience
  • Bachelor's degree in Engineering or a related technical field required.
  • Progressive leadership experience in manufacturing engineering, reliability engineering, and/or maintenance leadership within a manufacturing environment.
  • Proven experience designing and sustaining reliable production systems-not just responding to failures.
Technical & Systems Expertise
  • Strong working knowledge of:
    • Reliability engineering and asset lifecycle management
    • Preventive and predictive maintenance systems
    • Lean manufacturing and flow-based system design
    • Statistical thinking, root cause analysis, and data-driven decision making
  • Familiarity with Factory Physics, Theory of Constraints, Six Sigma concepts, and structured problem-solving methodologies.
Leadership Capabilities
  • Demonstrated ability to lead through complexity and instability with clarity, composure, and systems thinking.
  • Comfortable holding high standards while supporting people through disciplined, well-designed processes.
  • Strong collaboration skills across Engineering, Operations, Quality, and Project Management functions.

Let's Build the Future Together
At ERMCO, your ideas matter, your growth is supported, and your impact is real. Whether you're building on early career experience or launching your professional journey, you'll have the opportunity to learn, contribute, and grow in a manufacturing environment that values innovation and collaboration.
Join ERMCO and TRANSFORM your career!
Job Locations
US-TN-Dyersburg

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