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Customer Reliability Engineer Jobs in Memphis, TN

AutoZone

Systems Engineer - SRE Enablement

Memphis, TN · On-site

$55.50 - $73.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

AutoZone

Systems Engineer - SRE Enablement

Memphis, TN

$55.25 - $73.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SR ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

Raymondjames

Lead Kafka Engineer

Memphis, TN · Hybrid

$99K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with SRE concepts which includes evaluating and implementing monitoring and observability tools like Splunk, Data Dog, Dynatrace, CloudWatch and other job, log or dashboard concepts for customer ...

New

Entergy

Engineer (Electric Utility)

Senatobia, MS · Hybrid

... and reliability. * Participate in meetings with external customers, architects, developers ... contractors and government entities to communicate standards and guidelines. * Perform engineering ...

Entergy

Engineer (Electric Utility)

Senatobia, MS · On-site

... and reliability. * Participate in meetings with external customers, architects, developers ... contractors and government entities to communicate standards and guidelines. * Perform engineering ...

CBRE

Automation Engineer

Horn Lake, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the customer's technical problems related to their automated material handling equipment (MHE ... Engineer process solutions and reliability improvement from concept to network implementation.

Amazon

Automation Engineer

Byhalia, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers are met with the Amazon smile. Come join us on our journey! About the Role: As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational ...

CONMED

Design Quality Engineer II

Memphis, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Ensures that product design meets customer expectations, regulatory requirements, appropriate ... Review and approve engineering designs/changes for adequate quality, reliability, maintainability ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Memphis, TN

Customer Reliability Engineer information

See Memphis, TN salary details

$59.3K

$114.6K

$137K

How much do customer reliability engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer reliability engineer in Memphis, TN is $114,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $125,300.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What are popular job titles related to Customer Reliability Engineer jobs in Memphis, TN?

For Customer Reliability Engineer jobs in Memphis, TN, the most frequently searched job titles are:

What cities near Memphis, TN are hiring for Customer Reliability Engineer jobs?

Cities near Memphis, TN with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Systems Engineer - SRE Enablement

AutoZone

Memphis, TN • On-site

$55.50 - $73.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

AutoZone rating

5.2

Company rating: 5.2 out of 10

Based on 1,923 frontline employees who took The Breakroom Quiz

35th of 39 rated national retailers

Job description


AutoZone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SRE Enablement. This position is responsible for promoting reliability and operational excellence throughout the engineering organization. The successful candidate will play a key role in establishing standards, developing shared tools, providing guidance to development teams, and cultivating a culture of reliability across our hybrid infrastructure, which includes a primary emphasis on the Google Cloud Platform (GCP), as well as on-premises servers and applications.
The SRE Enablement Engineer collaborates closely with application, infrastructure, and architecture teams to integrate SRE best practices early in the software development lifecycle and ensure platforms adhere to rigorous production readiness standards.
Responsibilities
  • Define enterprise-wide reliability standards, Service-Level Objective (SLO) frameworks, and error budget policies.
  • Establish production readiness criteria that teams must meet prior to launching and conduct production readiness reviews across teams.
  • Own, document, and maintain the internal SRE handbook and reliability playbooks.
  • Build, maintain, and standardize shared observability platforms, specifically leveraging Dynatrace to be consumed by all engineering teams.
  • Provide templates for alerting, dashboards, and runbooks across both cloud and on-premises application workloads.
  • Participate in the incident management process, including post-mortem analysis, to continuously strengthen systemic reliability.
  • Run SRE training programs and reliability workshops for engineering teams.
  • Coach and mentor teams on SLO-based thinking and error budget management.
  • Embed proactive SRE practices and a continuous improvement mindset into the broader engineering culture.
  • Track and report reliability metrics across the enterprise, rather than just a single service.
  • Identify systemic reliability gaps and trends across cross-functional teams.
  • Report organizational reliability health to leadership and hold teams accountable to agreed-upon operational standards.
  • Act as an internal consultant during architecture and system design reviews.
  • Advise development teams on reliability design patterns (e.g., circuit breakers, retries, graceful degradation) suitable for a hybrid GCP and on-premises environment.
  • Engage early in new product development to influence system reliability from the outset.

Qualifications
  • Bachelor's degree in computer science, MIS, Information Technology, or a related field, or equivalent practical experience.
    4 to 7 years of experience in Systems Engineering, DevOps, or SRE-related roles.
  • Deep understanding of Site Reliability Engineering principles, particularly regarding SLOs, SLIs, error budgets, and TOIL reduction.
  • Hands-on experience building, administering, and optimizing observability and APM pipelines, with a strong focus on Dynatrace.
  • Strong experience deploying and supporting workloads in Google Cloud Platform (GCP), as well as maintaining legacy on-premises servers and applications.
  • Experience with container orchestration platforms (e.g., Kubernetes).
  • Strong programming/scripting skills (e.g., Python, Golang, Java) and experience with IaC tools (e.g., Terraform, Ansible).
  • Exceptional communication and consulting skills, with the ability to influence architecture decisions and translate technical concepts to non-technical leadership.

About Us
Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
Benefits at AutoZone
AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.
All AutoZoners (Full-Time and Part-Time):
  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:
  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
Online Application:
An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

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About AutoZone

Sourced by ZipRecruiter

AutoZone Inc (AutoZone) is a retailer and distributor of automotive replacement parts and accessories. The company provides new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. AutoZone sells automotive diagnostic and repair software through its subsidiary ALLDATA.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1979

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