Customer Reliability Engineer Jobs in Memphis, TN

Work Place Flexibility: Onsite 

Legal Entity: Entergy Mississippi, LLC 

*This position can be filled as an Engineer I, II, III, or Senior depending on the candidate's qualifications and experience.*

Job Summary/Purpose

Responsible for meeting with customers to determine electric needs and requirements. Performs a wide variety of planning, maintenance, and design engineering activities related to routine, non-routine, and emergency restoration duties. Project areas may include grid/system design, operations and maintenance, planning, asset management, reliability, computer applications, safety, and root cause failure analysis.

Job Duties/Responsibilities

•  Provide technical guidance to the Engineer Associates and Assistants and local area line groups.
•  Provide project management for all large projects including highway relocations, governmental projects, planned improvement and reliability projects.
•  Review and recommend for approval electrical designs that meet customer needs, comply with company standards and enhance the overall system performance and reliability.
•  Participate in meetings with external customers, architects, developers, contractors and government entities to communicate standards and guidelines.
•  Perform engineering calculations to aid in planning and corrective measure projects.
•  Assist with storm restoration efforts both local and out of town.

Minimum Requirements

Minimum education required of the position

• Bachelor’s Degree in Engineering Discipline (Electrical or Mechanical is preferred) from four year accredited institution. 
• Degrees in engineering technology (typically, Electrical, Mechanical, Civil, Chemical, and Industrial) from a four year accredited institution with PE may be considered.

Minimum experience required of the position

• Engineer I (Utility): 0 to 2 years experience in an engineering discipline.
• Engineer II (Utility): 2+ years experience in an engineering discipline.
• Engineer III (Utility): 4+ years experience in an engineering discipline.
• Engineer Sr (Utility): 6+ years experience in an engineering discipline.

Minimum knowledge, skills and abilities required of the position

• Demonstrated ability to apply engineering principles. Thorough understanding of procedures, programs, and standards in responsible area.  Consistently demonstrates good engineering judgment.  Good leadership skills. Good interpersonal skills along with strong written and oral communication skills. Excellent math skills. Excellent project management skills. Good knowledge of Personal Computer operations and related software. Familiar with National Electrical Safety Codes and National Electrical Code. Ability to manage multiple activities and changing priorities. Ability to work well under pressure. Required to work safely and follow all Entergy safety policies and procedures. Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Demonstrated acceptance of a diverse and inclusive work environment and customer base. Ability to recognize opportunities for process improvement and have the ability to enact change.

Any certificates, licenses, etc. required for the position

• All Levels: Must have valid driver's license and good driving record.
• Engineer III & SR: EIT OR Graduate Level Engineering Degree OR MBA Required.

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Primary Location: Mississippi-Senatobia Mississippi : Senatobia || Mississippi : Grenada 
Job Function: Engineering
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NBU NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123804
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.