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Customer Relationship Manager Jobs in Raleigh, NC

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

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Infojini Inc

CRM Specialist/ Architect

Raleigh, NC · On-site

They are seeking a CRM Specialist/Architect to work on Dynamics CRM Phase II, focusing on automating processes related to permit groups, invoice management, data transfer, and report creation.

Infojini Inc

CRM Specialist/ Architect

Raleigh, NC

Dynamics CRM Phase II Closeout Scope Completing the Permit Group Status Plugin - Automatically generating invoices and requirements when the permit groups are set to complete status. This will take ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Raleigh, NC

Customer Relationship Manager information

See Raleigh, NC salary details

$11

$26

$49

How much do customer relationship manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer relationship manager in Raleigh, NC is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $30.38 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What are popular job titles related to Customer Relationship Manager jobs in Raleigh, NC? For Customer Relationship Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Relationship Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Relationship Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Relationship Manager jobs? Cities near Raleigh, NC with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,095 per year, or $26 per hour.
Client Relationship Manager

Client Relationship Manager

Boutique Recruiting

Raleigh, NC • On-site, Remote

$90K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Position Title: Client Relationship Manager
The Client Relationship Manager role presents an opportunity to manage an established $4 million portfolio of clients in the Raleigh, NC area. The individual will step into an already established sales territory. The representative will focus on account management, customer relationship development, and the generation of new business opportunities. The position requires a proactive approach to maintain existing relationships while exploring avenues for expansion. Candidates should possess a strong background in packaging equipment sales and demonstrate a commitment to customer satisfaction and business growth.
Salary Range: $85,000 - $90,000 Base, $150k+ OTE
Client Relationship Manager Responsibilities:
  • Manage and retain an existing $4MM+ million book of business
  • Develop and strengthen customer relationships
  • Conduct visits to customer accounts within the designated territory
  • Generate new business growth, aiming for approximately four new accounts annually
  • Prepare pricing and quotations for clients
  • Oversee customer relationships from sale through fulfillment
  • Collaborate with sourcing, purchasing, transportation, warehouse, and customer service teams
  • Track opportunities and sales activities using CRM systems

Client Relationship Manager Requirements:
  • Reside in the Raleigh, NC area or surrounding market
  • Minimum of three years of packaging sales experience
  • Experience with packaging distributors or packaging manufacturers
  • Managed a book of business of at least $2 million
  • Stable employment history
  • Account management experience
  • Ability to manage existing customer relationships
  • Pass background and drug screening
  • Five or more years of packaging industry sales experience is preferred
  • Experience working for a packaging distributor is preferred
  • Proven success managing a large book of business of $4 million to $6 million is preferred
  • Strong account management and customer retention background is preferred
  • Experience selling industrial packaging products, including corrugated boxes, tape, stretch film, and strapping is preferred
  • Experience calling on procurement managers and purchasing professionals is preferred
  • Consultative sales approach with strong relationship-building skills is preferred
  • Experience managing pricing, margins, and contract negotiations is preferred
  • Comfortable working independently in a remote field-sales environment is preferred
  • Strong organizational skills to manage multiple customer accounts simultaneously is preferred
  • Experience coordinating with various teams, including purchasing and logistics, is preferred
  • Stable work history demonstrating long-term tenure is preferred
  • Self-motivated with an entrepreneurial mindset is preferred
  • Existing relationships within the North Carolina manufacturing or industrial market are preferred

Benefits:
  • Comprehensive medical, dental, and vision coverage for employees and eligible dependents
  • Long-term disability insurance
  • Company-provided life insurance and short-term disability
  • Employee Assistance Program (EAP) for confidential counseling and support
  • Vacation and Paid Time Off (PTO) with accrual based on hire month
  • 401(k) retirement savings plan with company match
  • Nine paid company holidays annually
  • Leaves of absence available, including Family and Medical Leave (FMLA)
  • Tuition reimbursement program
  • Ongoing training and development opportunities
  • Employee recognition programs

If you are a Client Relationship Manager looking to take the next step in your career, apply now!
#LI-IR1 #LI-CC1 #LI-TS1
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About Boutique Recruiting

Sourced by ZipRecruiter

We are a team with shared goals; mindfully placing candidates in the workforce to successfully fulfill their career ambitions while encouraging a sense of purpose and value. We have created a new kind of placement firm — one that values connection, personalization, commitment, impact, boldness and achievement. At Boutique Recruiting, our clients, candidates and employees are at the heart of our success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Diego, CA, US

Year founded

2014

Social media

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