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Customer Relationship Manager Jobs in Raleigh, NC

OnLogic

CRM Specialist

Cary, NC · On-site

Maintaining rigorous CRM data integrity through deduplication and hygiene efforts, and building measurement and approval tools to proactively accelerate deal velocity. The team you will be joining:

OnLogic

CRM Specialist

Cary, NC · On-site

Maintaining rigorous CRM data integrity through deduplication and hygiene efforts, and building measurement and approval tools to proactively accelerate deal velocity. The team you will be joining:

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

Infojini Inc

CRM Specialist/ Architect

Raleigh, NC · On-site

They are seeking a CRM Specialist/Architect to work on Dynamics CRM Phase II, focusing on automating processes related to permit groups, invoice management, data transfer, and report creation.

Infojini Inc

CRM Specialist/ Architect

Raleigh, NC · On-site

Dynamics CRM Phase II Closeout Scope Completing the Permit Group Status Plugin - Automatically generating invoices and requirements when the permit groups are set to complete status. This will take ...

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Customer Relationship Manager information

See Raleigh, NC salary details

$11

$26

$49

How much do customer relationship manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer relationship manager in Raleigh, NC is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $30.38 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

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The top searched job categories for Customer Relationship Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Relationship Manager jobs?

Cities near Raleigh, NC with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $54,095 per year, or $26 per hour.

Customer Relationship Manager

DEX Imaging

Morrisville, NC

Full-time

Posted 11 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

626th of 734 rated retailers

Job description

 DEX JOB DESCRIPTION 
Job Title
Customer Relationship Manager
Job grade
 
Job Department
Sales
Job Sub - Department
Sales
Job Code
CRM
Effective Date
03/01/2025
 
 
JOB SUMMARY
 
The Customer Relationship Manager (CRM)  proactively supports and strengthens customer relationships , ensuring satisfaction, retention, and growth. This role involves strategically increasing revenue and profitability through effective engagement with existing clients, conducting quarterly reviews, optimizing aftermarket profitability, facilitating contract renewals, and independently promoting DEX services, including Managed Print Services and software solutions. The CSM fosters continuous engagement, offering strategic guidance to enhance measurable client outcomes.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Client Relationship Management:
·        Build and maintain strong, long-term client relationships through proactive communication and personalized service.
 
Account Growth & Revenue Optimization:
·        Independently deliver client presentations and discussions to promote DEX services, including Managed Print Services (MPS) and software solutions.
·        Identify and pursue opportunities to expand services through upselling and cross-selling within existing client accounts.
 
Contract Renewal & Retention
·        Lead renewal discussions, negotiating favorable terms and identifying early renewal opportunities.
·        Maintain accurate CRM documentation of client interactions and contract details.
 
Strategic Account Oversight & Reporting:
·        Monitor client accounts proactively, identifying potential risks and implementing mitigation strategies.
·        Develop and deliver insightful, data-driven Business Reviews.
·        Regularly provide internal stakeholders with updates on account performance, upcoming opportunities, and renewal status.
 
Collaboration & Process Improvement
·        Partner with internal teams to deliver tailored solutions aligned with client goals.
·        Contribute to process enhancements and participate in professional development initiatives.
 
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
 
·        Typically reports to Management Direct Supervisor job title(s) Typically include: Team Lead – Customer Relationship Manager
·         
JOB QUALIFICATIONS/SKILL REQUIREMENTS
 
·        Ability to establish and maintain effective working relationships with employees, businesses, and the community.
·        Ability to communicate clearly and concisely both in oral and written form.
·        Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws.
·        To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.
·        Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
·        Completes additional tasks and assignments as requested by Leadership.
EDUCATION AND EXPERIENCE REQUIREMENTS
 
 
·         Bachelor's degree (B. A.) from four-year college or university is preferred.
·        One to two years Sales related experience and/or training; or equivalent combination of education and experience
WORKING CONDITIONS
 
·        Regular business hours. Some additional hours may be required.
·        Travel requirements: Domestic: Up to 20%
·        Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
 
Sitting
Up to 7 hour(s) a day
Lifting
Up to .5 hour(s) a day, up to 50lbs max. ^
Walking
Up to 2 hour(s) a day
Pushing/ Pulling
Up to .5 hour(s) a day, up to 50lbs max. ^
Standing
Up to 4 hour(s) a day
Climbing
Up to .5 hour(s) a day
Bending/ Squatting/Stooping
Up to 1 hour(s) a day
Stairs
Up to .5 hour(s) a day
Reaching
Up to 2 hour(s) a day
Ladder
Will not apply generally
Balancing
Will not apply generally
Step stool
Will not apply generally
Twisting
Up to 1 hour(s) a day
Excessive heat exposure
Will not apply generally
Crawling
Will not apply generally
Excessive cold exposure
Will not apply generally
Hands in water
Will not apply generally
Dust exposure
Will not apply generally
Kneeling
Up to 1 hour(s) a day
Lound noise exposure
Will not apply generally
Data Entry/Typing
Up to 4 hour(s) a day
Humidity exposure
Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.
 
 
 
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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