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Customer Relationship Manager Jobs in Indiana (NOW HIRING)

Busey-Bank-2

Commercial Relationship Manager II

Carmel, IN · On-site

$200 - $250/hr

Analyzing customers' financial data, structure and negotiate credit transactions, and perform ongoing credit management.Servicing existing customer relationships to maximize profitability.Pursuing ...

Busey Bank

Commercial Relationship Manager II

Carmel, IN · On-site

$175K - $225K/yr

Analyzing customers' financial data, structure and negotiate credit transactions, and perform ongoing credit management. * Servicing existing customer relationships to maximize profitability.

Busey

Commercial Relationship Manager II

Carmel, IN · On-site

$175K - $225K/yr

Analyzing customers' financial data, structure and negotiate credit transactions, and perform ongoing credit management. * Servicing existing customer relationships to maximize profitability.

Keystone Cooperative

ARM Development

Frankfort, IN · On-site

This includes being the primary resource for customers regarding current and future technologies ... Communicate with Location Manager and Operations daily on account progress, account service and ...

Northwest

CRE Relationship Manager

Fishers, IN

IN0534 Fishers The CRE Relationship Manager is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectives ...

Northwest Bank

CRE Relationship Manager

Fishers, IN · On-site

IN0534 Fishers The CRE Relationship Manager is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectives ...

Keystone

Account Relationship Manager

Frankfort, IN · On-site

This includes being the primary resource for customers regarding current and future technologies ... Communicate with Location Manager and Operations daily on account progress, account service and ...

Becton, Dickinson and Company

Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence strategy and agenda for the global lead-to-quote process, on a common blueprint that standardizes the core while ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Indiana

Customer Relationship Manager information

See Indiana salary details

$11

$25

$48

How much do customer relationship manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer relationship manager in Indiana is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.76 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Indiana?

The most popular types of Customer Relationship jobs in Indiana are:

What are popular job titles related to Customer Relationship Manager jobs in Indiana?

For Customer Relationship Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Manager jobs in Indiana look for?

The top searched job categories for Customer Relationship Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Relationship Manager jobs?

Cities in Indiana with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,953 per year, or $25.5 per hour.

Commercial Associate Relationship Manager

First Financial Bank

Indianapolis, IN • On-site

$74K - $100K/yr

Full-time

Posted 27 days ago

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!
If you are interested and qualified for this role, we invite you to apply.
The Associate Commercial Relationship Manager ("Associate RM") is responsible for supporting the business development efforts of the Commercial Banking team to generate meaningful incremental deal flow. This includes working closely with the team to identify, quantify and diligence new banking opportunities as well as help maintain the current client base. The Associate RM is expected to build robust financial models, recommend capital structure, complete opportunity memos, assist in preparing portfolio reviews, attend prospect meetings when applicable, and participate in internal meetings to discuss transactions and the overall portfolio.
Essential Functions/Responsibilities
  • Assist Senior RMs responsible for developing multi-faceted relationships with current clients, prospects and referral sources to generate loans, deposits and fees.
  • May be responsible for building and maintaining CRM database of prospects and referral sources.
  • Develop relationships with current clients, prospects and referral sources
  • Develop initial financial models and recommend capital structures for new opportunities.
  • Complete opportunity memos, assess strengths and weakness, mitigate weaknesses.
  • Participate in the achievement of sales and service goals to build customer relationships and enhance shareholder value while managing pipeline activities.
  • Refer business to other lines of business when client needs fall outside of the RM product offering, including but not limited to Treasury Management and Wealth Management
  • Identify and build center of influence network to assist in developing sales opportunities.
  • Assist in determining credit eligibility, preparing loan narratives, and ensuring loans meet appropriate criteria.
  • Assist in completing and presenting client portfolio reviews.
  • Work with clients to obtain financial information and analyze and present client portfolio reviews.
  • Assist in completing pitch decks, term sheet preparation and presentation.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job
  • Bachelor's degree.
  • 2+ years of business specialist/commercial banking experience
  • Excellent interpersonal skills and proven track record of building relationships.
  • Polished, articulate and able to build positive and productive relationships.
  • Practical judgment, highly analytical and high integrity.
  • Demonstrated excellence in school, sport or other endeavors with clear passion to win.
  • Result oriented, self-starter with strong sense of ownership.
  • Exceptional work ethic.
  • Resourceful and organized.
  • Proficient in Microsoft Office products.

Preferred Knowledge and Skills
  • Previous Commercial Banking experience.
  • Previous Credit training including financial modeling skills.
  • Experience with SalesForce.

Level of Complexity and Scope
  • Understand complex transactions and capital structures.

Degree of Independence and Decision-Making
  • Collaborates with Relationship Managers and other Commercial leadership including Managing Directors

Required Supervisory Responsibilities
  • None

Physical Requirements
  • Occasionally lifts and carries up to 50 lbs.
  • Frequently lifts and carries up to 10 lbs.
  • Frequently sits, stands, walks and drives.

Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Development and Training
Pay Range:
$74,000/year to $100,000/year
Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
Incentive Eligibility
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
We are an E-Verify Employer.

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