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Customer Relationship Manager Jobs in Indiana (NOW HIRING)

First American

$112K - $149K/yr

Leverage CRM data to segment brokerages, offices, teams, and agents, improving prospecting, account management, campaign targeting, and lead management. * Develop and manage CRM campaigns that ...

Northwest

CRE Relationship Manager

Fishers, IN · On-site

$100 - $125/hr

IN0534 Fishers The CRE Relationship Manager is responsible for serving as a trusted business ... That's why, whether you're interested in a corporate role or something customer-facling, your ...

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Customer Relationship Manager information

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$11

$25

$48

How much do customer relationship manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer relationship manager in Indiana is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.76 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Indiana?

The most popular types of Customer Relationship jobs in Indiana are:

What are popular job titles related to Customer Relationship Manager jobs in Indiana?

For Customer Relationship Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Manager jobs in Indiana look for?

The top searched job categories for Customer Relationship Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Relationship Manager jobs?

Cities in Indiana with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,953 per year, or $25.5 per hour.

Relationship Manager III

First Merchants Bank

Indianapolis, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 175 rated banks

Job description

First Merchants Bank is seeking a Relationship Manager III to join our team! This position will effectively carry out the relationship management process by growing market share, broadening revenue mix, retaining customers and managing portfolios.

Essential Duties and Responsibilities:

  • Implement an aggressive sales and marketing strategy to develop new and existing relationships.
    • Identify and develop prospects into significant new relationships with yearly goals for income production.
    • Aggressive sales call plan which aligns with established goals.
    • Cross sell opportunities.
    • Ensure bank reporting tool is utilized for reporting progress.
  • Provide exceptional customer service; be responsive, knowledgeable and exceed customer expectations.
  • Continually monitor current loans and customer’s credit profile to ensure complete conformity with terms.
    • Ensure current credit and financial information is obtained as needed and/or that collateral is adequate.
    • Review financials with customers and provide expert advice as necessary.
    • Direct accountability for loss prevention; determine necessary action to be taken on all loans, includes resolving marginal and delinquent loans.
    • Remain cognizant of developing trends.
  • Extend credit within assigned limits to commercial customers.
    • Interview applicants and obtain information concerning their business needs, abilities and earnings, and assess credit risk.
    • Obtain and analyze pertinent financial data or appraise the adequacy of collateral pledged.
    • Review, validate and/or approve letters of credit.
  • Support employee development and training, counsel, motivate, coach, mentor and provide leadership.

To be successful in this position we require the following: 

  • Bachelor’s degree in business or related field OR associate degree/two (2) years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience listed below).
  • A minimum of five (5) years of commercial banking experience. 

The following would be a plus: 

  • Master’s degree in business administration (MBA).
  • Credit analyst experience. 
  • Completion of a respected banking school.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

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