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Customer Relationship Management Operations Manager Jobs in California

Go Rentals

CRM Marketing Manager

Newport Beach, CA · On-site

Partner with creative, partnerships, product, data, and operations teams to align CRM with broader marketing goals * Build reporting frameworks that grow retention, repeat bookings, and Guest ...

Harper Group

CRM Lead

San Francisco, CA · On-site

$150K - $190K/yr

CRM Lead Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI ... operational discipline and data judgment as it is marketing instinct. This is explicitly not a ...

PacSun

CRM Specialist

Anaheim, CA · On-site

$75K/yr

Responsible for day-to-day management of CRM campaign processes from design through deployment and contributing to meet sales growth targets for the CRM Marketing channels. A day in the life, what ...

OUTLOOK GROUP

CRM & Lifecycle Manager

Glendale, CA · On-site +1

$115K - $130K/yr

What We're Looking For: We're looking for a CRM & Lifecycle Manager to join our team. This role will be focused on building strategic, data driven and customer centric programs that drive long term ...

HLB90067

Senior Manager, CRM

El Segundo, CA · On-site

$11K - $120K/mo

Job Title: Sr. Manager, CRM Department: Digital & Growth Manager: VP, Digital Salary: $110,00-$120,000 Who We Are Haus Labs is next-gen, skincare-infused makeup redefining its category through ...

Zipline

Lifecycle & CRM Manager

South San Francisco, CA

$150K - $190K/yr

The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our ... We're looking for a Lifecycle & CRM Manager to help scale these efforts by bringing campaigns to ...

SonSoft

Sugar CRM

Sunnyvale, CA · On-site

Sugar CRM Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software ...

SonSoft

Sugar CRM

Cupertino, CA · On-site

Sugar CRM Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software ...

Zipline

Lifecycle & CRM Manager

South San Francisco, CA · On-site

$150K - $190K/yr

Expand testing, automation, personalization, and operational efficiency across the lifecycle program. What You'll Bring 7+ years of experience in lifecycle marketing, CRM, retention marketing, growth ...

Strata Information Group

Slate CRM Consultant

San Diego, CA · On-site +1

$90K - $125K/yr

... CRM, cybersecurity, and strategic advisory services. As a long‑standing and deeply embedded ... operational insight, and a culture rooted in integrity, collaboration, and exceptional client ...

Sonsoft Inc

Sugar CRM

Sunnyvale, CA

Preferred At least 1 years of experience in Sugar CRM At least 1 year of experience with Object Oriented programming in PHP Experience of the Zend framework is a plus At least 1 year of web ...

Kia America, Inc.

Sr. CRM & CX Data Manager

Irvine, CA · On-site

Supervise CRM operations and the creation of an efficient and evolving customer lifecycle campaign program, both online and offline, across prospecting, onboarding, retention, and loyalty. Develop an ...

Kia America

Sr. CRM & CX Data Manager

Irvine, CA · On-site

Supervise CRM operations and the creation of an efficient and evolving customer lifecycle campaign program, both online and offline, across prospecting, onboarding, retention, and loyalty. Develop an ...

Sonsoft Inc

Sugar CRM

Sunnyvale, CA

At least 1 years of experience in Sugar CRM * At least 1 year of experience with Object Oriented programming in PHP * Experience of the Zend framework is a plus * At least 1 year of web development ...

Sonsoft Inc

Sugar CRM

Sunnyvale, CA

Preferred At least 1 years of experience in Sugar CRM At least 1 year of experience with Object Oriented programming in PHP Experience of the Zend framework is a plus At least 1 year of web ...

Kia America

Sr. CRM & CX Data Manager

Irvine, CA · On-site

Supervise CRM operations and the creation of an efficient and evolving customer lifecycle campaign program, both online and offline, across prospecting, onboarding, retention, and loyalty. Develop an ...

Apple

Marketing Operations Manager

Culver City, CA · On-site

Minimum Qualifications 10+ years of experience in email production, CRM operations, lifecycle marketing, marketing technology, production engineering, or a related field. Experience leading a team of ...

Sonsoft Inc

Sugar CRM

Cupertino, CA · On-site

Preferred At least 1 years of experience in Sugar CRM At least 1 year of experience with Object Oriented programming in PHP Experience of the Zend framework is a plus At least 1 year of web ...

Sourcis Inc

Zoho CRM Expert

Folsom, CA · On-site

$36 - $38/hr

We need an expert in CRM systems like ZOHO as well as PHP, and PERL programming, who can navigate the previous code done and improve upon it. You will be designing, developing, maintaining, enhancing ...

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All JobsCustomer Relationship Management Operations JobsCustomer Relationship Management Operations Manager JobsCustomer Relationship Management Operations Manager Jobs in California

Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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For Customer Relationship Management Operations Manager jobs in California, the most frequently searched job titles are:

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Customer Relationship Management Operations Manager jobs near you

CRM Marketing Manager

Newport Beach, CA • On-site

Go Rentals
Traveler Accommodation • 201 - 500 employees

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

150th of 176 rated vehicle equipment hire

Respectful managers

Good training

Learn more about Go Rentalsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Since 1995, Go Rentals has gone to heroic lengths to deliver an extraordinary, personalized experience for every Guest. We are now building the marketing engine behind that experience, and we are looking for someone to architect it.
Go Rentals is a family-owned, nationwide leader in luxury vehicle rentals, and the only Official Elite Rental Car Company recognized by Forbes Travel Guide. We serve discerning business and leisure travelers at more than 100 airports, private aviation terminals, and world-class hotels and resorts. As CRM Marketing Manager, you will design and build our full lifecycle marketing infrastructure from the ground up, across email, SMS, segmentation, journeys, and triggers. This is not a role where you inherit a finished system. It is an opportunity to build one that feels as premium as the brand it represents.
Reports to the Vice President of Marketing
Full-Time · Exempt
$115,000 – $125,000
Why Go Rentals
We are rooted in merit, teamwork, inclusion, and excellence of service, and we take a skills-first approach to hiring that focuses on what you can do and how you can grow. This role offers real ownership, the autonomy to build, and the chance to shape how a luxury brand connects with its most valued Guests.
This position is based at our Corporate Office in Newport Beach, California, and reports to the Vice President of Marketing. Occasional national travel is required for training and meetings. A valid driver's license with a clean driving record, proof of insurability, and authorization to work in the United States are required.

Full-Time Employee Company Benefits
  • Medical
  • Dental Low and Vision paid 100% by employer
  • $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
  • Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
  • Employee Assistance Program
  • Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
  • Identity Theft Assistance Services
  • Travel Assistance through Mutual of Omaha
  • COVID19 Resources (telehealth, mental health benefits and testing)
  • Pharmacy Discount Programs through CVS & Good RX
  • Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
  • 401(k) Retirement Program
  • 2 Weeks accrued Vacation with cash out program after 1st year
  • Generous Sick and Safe accrued time off program
  • Paid Holidays
  • Paid Birthday off
  • Cell Phone Pay of $40.00 a Month for hourly employees
  • $1,000.00 Referral Bonus Program for hourly employees
  • Employee Discounts for Auto Rentals (Friends & Family)
  • Employee Wholesale Auto Purchase Program
  • Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
  • Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between
Ready to build something extraordinary? Apply today!ResponsibilitiesWhat You Will Do
  • Design, build, and manage end-to-end CRM, email, and SMS marketing programs
  • Build foundational CRM infrastructure from the ground up, including segmentation frameworks, customer journeys, and lifecycle triggers
  • Create lifecycle communications across email and SMS, including transactional, triggered, behavioral, and dynamic messaging
  • Develop campaigns that support branding, partnerships, events, and performance marketing
  • Optimize performance continuously through A/B testing, analytics, and conversion tracking
  • Partner with creative, partnerships, product, data, and operations teams to align CRM with broader marketing goals
  • Build reporting frameworks that grow retention, repeat bookings, and Guest lifetime value
Required SkillsWhat We Are Looking For
  • Four or more years in CRM management, lifecycle marketing, email marketing, or marketing automation at a national brand
  • Four or more years building CRM strategies for premium, high-touch service within a luxury, hospitality, travel, or lifestyle brand
  • Two or more years in CRM integration, data infrastructure, or marketing analytics
  • Strong working knowledge of HubSpot CRM and marketing automation, including workflows, segmentation, and campaign management
  • A data-oriented mindset with command of segmentation, personalization, and lifecycle strategy
  • An understanding of how high-net-worth and ultra-high-net-worth Guests think, behave, and expect to be served
  • Excellent written and verbal communication, with strong presentation skills
Preferred qualifications: Six or more years in CRM and lifecycle marketing, five or more years building full lifecycle programs for a national luxury brand, experience designing transactional, triggered, and behavioral programs across email and SMS, and a bachelor's degree in business, marketing, or a related field. A high school diploma or equivalent is required.
What We Value
  • Self-starters who take ownership and can build systems without extensive oversight.
  • Marketers who combine analytical thinking with strong creative and customer intuition.
  • Individuals who are comfortable building scalable marketing infrastructure from the ground up.
  • Professionals who understand how thoughtful communication can elevate the customer experience for a luxury brand.
Go Rentals provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. We believe in removing barriers to access and creating opportunity based on merit and potential. Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations.

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