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Customer Relationship Management Operations Manager Jobs in California

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site +1

Identify opportunities to streamline workflows and improve operational efficiency Be Data-Driven ... Serve as the CRM subject matter expert across Marketing and the broader organization * Partner with ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

Identify opportunities to streamline workflows and improve operational efficiency Be Data-Driven ... Serve as the CRM subject matter expert across Marketing and the broader organization * Partner with ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Havas

CRM Director

San Francisco, CA

DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...

Havas

CRM Director

San Francisco, CA

DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

Anaheim Ducks

CRM Analyst

Anaheim, CA

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

Scanhealthplan

CRM Developer

Long Beach, CA

The Job We are seeking a CRM Developer to lead the analysis, architecture, design, development, and ... Implement CI/CD pipelines and DevOps practices to support automated deployments, code versioning ...

Honda Center

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

BayFed

CRM, Project Manager

Capitola, CA · On-site +1

$114K - $142K/yr

Partner with business units to translate operational needs into scalable CRM solutions, workflows, and automation opportunities. * Design, configure, and optimize member journeys, case management ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data. Key ...

Air Apps

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

The Role As a CRM Specialist at Air Apps, you will be responsible for managing and optimizing customer relationship management (CRM) systems and email marketing campaigns . You will work on drip ...

First American

CRM Campaign Manager

Santa Rosa, CA · On-site

Collaborate with Sales Operations to improve CRM data quality, campaign targeting, and lead handoff processes. * Monitor campaign performance, including open rates, click-through rates, conversions ...

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All JobsCustomer Relationship Management Operations JobsCustomer Relationship Management Operations Manager JobsCustomer Relationship Management Operations Manager Jobs in California

Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you

(USA) Senior Manager, Digital Media - CRM Operations

Walmart

Cupertino, CA • On-site

$117K - $234K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,398 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...The Senior Manager, Digital Media, leads the development and execution of digital media campaigns and initiatives to enhance operational performance and customer engagement. This role involves managing multiple projects, optimizing processes, and driving continuous improvement through campaign complexities and operational enhancement, and collaboration with cross-functional teams. The position requires strong leadership in mentoring associates, fostering a high-performing environment, and ensuring compliance with company policies and standards. By aligning digital strategies with business objectives, the Senior Manager supports sustainable growth and delivers measurable results that advance the company’s mission and values.
About the team:
The CRM Operations team supports the development and execution of marketing campaigns across channels, including email, push notifications, and in-app messaging. The team collaborates with partners including CRM and Lifecycle, Retail Marketing, W+, Walmart Business teams to deliver end-to-end campaign management. Responsibilities include requirements and data discovery, audience management, and process improvement. The team launches thousands of campaigns annually, sending billions of messages. Leading platform innovation for the CRM and Lifecycle team with AI, the team works closely with global partners to enhance marketing strategies, personalization, and operational efficiency, driving continuous growth and impactful customer engagement. What you'll do...
  • Lead the execution of digital media strategies by developing and communicating business plans aligned with operational priorities.
  • Oversee multiple projects, managing resources, schedules, and risks to ensure timely delivery and compliance with regulations.
  • Mentor and develop team members through coaching, performance evaluations, and recognition to build a high-performing environment.
  • Analyze data and metrics to evaluate campaign effectiveness, identify improvement opportunities, and implement quality enhancement processes.
  • Collaborate cross-functionally to integrate strategic initiatives, remove barriers, and drive continuous improvement in digital media operations.
  • Promote adherence to company policies, ethical standards, and operational excellence across all activities.
​What you'll bring...
  • Proven expertise in CRM Marketing, CRM Operations, campaign management, and digital marketing operations to drive business growth.
  • Strong skills in team, operations, and process management to optimize media performance.
  • Demonstrated ability to lead and motivate teams through mentorship, coaching, and performance management.
  • Experience managing complex projects with effective decision making and process improvement capabilities.
  • Proficiency in customer relationship management, CRM B2C platforms such as Braze and Salesforce Marketing Cloud (SFMC), and collaboration with cross-functional partners.
  • Adaptability to evolving business needs and commitment to continuous learning and operational excellence.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Marketing, Business, or related field and 3 years’ experience in marketing or related field OR 5 years’ experience in marketing or related field Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Digital marketing (for example, affiliate marketing, display advertising), Leading a cross-functional team Primary Location... 850 Cherry Ave, San Bruno, CA 94066-3031, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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