Customer Relation Intern Jobs (NOW HIRING)

Love's College Intern Program

The Love’s college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students also gain valuable knowledge that they can’t get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love’s takes the time to invest not only in the students, but in their future.

Over the course of the summer, Love’s interns also participate in the following activities:

• Tour of multiple business operations
• Q&A sessions with executives
• Participation in Greater Grads: InternOKC
• Community volunteering activities
• Social/Networking events
• Classroom skills based training
• Mentor program

BASIC PURPOSE: 

The Employee Relations Intern provides administrative and project support to the Employee Relations team while gaining practical experience in human resources, workplace investigations, employee advocacy, policy administration, performance management, and compliance. This position assists with employee relations initiatives, research, documentation, reporting, and special projects while maintaining confidentiality and professionalism.

The intern will partner with HR professionals to develop an understanding of employment laws, workplace investigations, conflict resolution, corrective action processes, and employee support programs. 

MAJOR RESPONSIBILITIES:
•    Assist Employee Relations team members with case management, documentation, and administrative support activities. 
•    Support workplace investigations by organizing records, gathering information, maintaining investigation files, and preparing documentation under HR guidance. 
•    Assist with employee relations projects focused on engagement, communication, policy administration, and workplace culture initiatives. 
•    Research HR and employment-related topics and summarize findings for Employee Relations team members. 
•    Observe and participate in employee relations processes to gain exposure to conflict resolution, performance management, corrective action, and workplace concerns. 
•    Assist with tracking employee relations metrics, reporting, and trend analysis. 
•    Support ADA accommodation, unemployment, leave administration, and employee complaint processes through administrative and documentation support as appropriate. 
•    Maintain confidential employee information in accordance with company policies and applicable laws. 
•    Assist with creating training materials, presentations, and communication resources for leaders and employees. 
•    Participate in HR team meetings, training sessions, and professional development activities. 
•    Support special projects and other duties as assigned.

EDUCATION AND EXPERIENCE: 

Education: 
•    High School Diploma or Equivalent
•    Currently pursuing a Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Leadership, or a related field. 

Experience: 
•    Prior customer service, leadership, volunteer, campus organization, or administrative experience preferred. 
•    Demonstrated interest in Human Resources or Employee Relations

        SKILLS AND PHYSICAL DEMANDS:

Skills:

Hard Skills:
•    Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
•    Ability to learn HRIS, case management, and reporting systems.
•    Strong data entry and documentation skills.

Soft Skills:
•    Strong verbal and written communication skills.
•    Effective organizational and time management abilities.
•    High level of confidentiality and professionalism.
•    Strong attention to detail.
•    Ability to analyze information and solve problems.
•    Ability to work independently and collaboratively within a team environment.
•    Customer-service mindset with a focus on employee support and positive workplace relationships

Physical Demands:
•    Requires prolonged sitting, some bending and stooping
•    Occasional lifting up to 25 pounds.
•    Manual dexterity sufficient to operate a computer keyboard and calculator.

Love's Family of Companies encourages growth within the Company and the development of it's employees. Please make sure you have supervisor or manager approval prior to applying for a different position within the Company. If you have any questions, please contact your recruiter.