Customer Program Manager Jobs in Taunton, MA (NOW HIRING)

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
Program Managers at SharkNinja assist in owning the entire New Product Development (NPD) process from concept to shelf for our Shark and Ninja Brands. Program Managers deliver sustainable, best in class product development thinking, governance, and process to enable the organization to execute the program portfolio flawlessly. Associate Program Managers work cross-functionally, providing exposure and visibility on a global scale acting in a general manager capacity. Program Managers lead via influence and are responsible for establishing and driving timelines and resources to develop, manufacture, and get products to market with a high degree of speed and efficiency ensuring a 5-star quality experience and high rate of sales.
A SharkNinja Program Manager thinks, acts and leads his/her programs like a global leader for every project or program they manage and owns the overall success of the program with a steady focus on Scope, Cost, and Schedule. They are seen as the glue that holds the team together by owning communication streams across all groups in order to ensure that risks are mitigated, and deliverables are completed on time. They operate with urgency, ensuring that scope creep, cost risks, and schedule slips are escalated to senior management in parallel to driving resolutions.
Program Managers are individual contributors, leading the organization through our unique SharkNinja product development process. This role is best suited for a professional who thrives, and has demonstrated success in a dynamic, fast paced product development environment.
Responsibilities:

• Drives and actively facilitate the interaction of cross-functional stakeholders to bring products to market, including managing risks, and schedule

• Collaborate with teams to ensure that the go to market strategy will provide high rate of sales

• Accountable to deliver all elements of the program, from product ideation to end-of-life

• Make use of KPI's and data to help drive decision making across the cross-functional teams

• Identify program risks, develop mitigation/contingency and track progress

• Spot resource and knowledge gaps and take steps necessary to highlight/remedy

• Identify resource and knowledge gaps and take steps necessary to highlight/remedy

• Channel global information to local teams, act as conduit to support the business

Requirements & Attributes:

• Bachelor's Degree in technical/engineering or business management field highly desired

• 3-4+ years direct Program management experience

• Experience desired in some combination of new product development or program management (Consumer Goods Industry strongly preferred)

• Assertive, confident, capable

• Able to cultivate and lead a high performing team that delivers results

• Excellent written, verbal and communication skills. Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences

• Cross-functional leadership skills

• Possess a strong bias to action and accountability

• Intermediate/working level skills with MS Project (or similar), Excel, PPT and Visio

• High energy, with a positive attitude

• Detail oriented

• Presentation skills - Must be proficient with PowerPoint and be comfortable developing and presenting to large groups including executive management either in person or over MS Teams.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$75,000-$115,000 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com