ZipRecruiter

Log In

1

Customer Program Manager Jobs in Cleveland, OH (NOW HIRING)

Tidal Impact LLC

SAP Program Manager

Avon Lake, OH · On-site

SAP Program Manager Avon Lake, OH- Hybrid 3 days a week Contract * 15+ years of SAP experience with ... integrator serving customers throughout the United States. By applying to our job postings or ...

Pwc

SAP Program Manager- Manager

Cleveland, OH

$99K - $232K/yr

... SAP Program Manager, you will lead and manage large-scale SAP implementation projects, working ... or customer information, handling proprietary assets, or collaborating closely with team members.

New

Kop-Coat, Inc.

Program Administrator

Beachwood, OH · On-site

Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer). * Inputting budgets, editing, and categorizing recommendations from WTI field technicians.

Tremco CPG Inc.

Program Administrator

Beachwood, OH · On-site

Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer). * Inputting budgets, editing, and categorizing recommendations from WTI field technicians.

Convergint

Program Administrator - Medina, OH

Medina, OH · On-site

$26 - $33/hr

Provides customer training and demonstrations on iCare. Assists with onboarding new accounts as requested by the Program Manager. * Produces weekly, monthly, quarterly financial and/or performance ...

previous page

Showing results 41-60

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Cleveland, OH

Customer Program Manager information

See Cleveland, OH salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Cleveland, OH is $52.45, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.36 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Cleveland, OH are hiring for Customer Program Manager jobs?

Cities near Cleveland, OH with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,092 per year, or $52.4 per hour.

AVEVA Solution Lead-Program Manager

Zortech Solutions

Cleveland, OH • Remote

Contractor

Re-posted 23 days ago

Job description

Job Title AVEVA Solution Lead

Projected Start Date05-20-2025

Projected End Date10-31-2025

Location : Cleveland, OH

Remote Work100%

Primary Skills : Program Management

Job description

  • Program Manager Industrial IoT AVEVA at client employ a combination of the solution systems communications and application specific software skills to
  • Led discussions co-ordinations with customers to understand business requirements and document functional and technical specifications
  • Participate in the design and architecture of enhancement of Manufacturing Execution System MES and system integration solutions projects
  • Must have familiarity with Production Quality Inventory Performance Management Data Management Reporting and Enterprise Integration ERP PLM Plant Integration
  • Hands on experience with development deployment troubleshooting and support related to MES Manufacturing Execution System MES which includes reviewing codes and Bug Fixing
  • Assist Application Engineers with site specific difficulties during new site commissioning as well as system upgrades and expansions
  • Research and documentation of technical problems and solutions using our Knowledge Base
  • Drive rollout of new procedures and update to new procedures within team
  • Coordinate with other product teams to identify and manage interdependencies
  • Manage risks and issues and take proactive measures to facilitate resolution of them
  • Ensure a plan for release is created discussed and aligned
  • Ensure milestones and plans are adhered to and clearly communicated
  • Facilitate higher level planning backlog refinement on a regular cadence
  • Facilitate coordination meetings between team leads for the product teams involved eg concerning impediments risks and dependencies

Qualifications

  • Engineering of equivalent degree
  • 8-10 years of experience in digital manufacturing solutions
  • Experience with Agile Lean software development Familiar with software lifecycle processes and lean agile development methodologies
  • Experience organizing multiple teams delivering on software product development initiatives
  • A track record of managing complex development programs to deliver technical solutions and achieve business results
  • Clear and effective communicator to both senior leadership and technology teams
  • Strong written and oral communications skills
  • Comfortable working in a fast paced dynamic environment
  • Ability to work with people with a wide range of technical backgrounds including consultants senior professional IT engineers and personnel account managers
  • Ability to occasionally travel to various customer sites in the region and worldwide
  • Have an understanding of key manufacturing processes ISA88ISA95 standards

Skills

Mandatory Skills : Account Management & Mining, Benefits Management, Project Governance, Project Planning and Scheduling, Pursuit Management, Risk/Crisis Management, Stakeholder Management

ZorTech logo

About ZorTech

Sourced by ZipRecruiter

The Zor Group is a globally operating conglomerate spanning multiple industries across four countries. Established in 2009 with a mission to make a positive impact, Zor initially began as a staffing organization and naturally evolved into the technology sector. In 2018, ZorTech was introduced through a strategic partnership with the Sunwill Group. Plans for international expansion were initiated in 2020, leading to successful entry into the US market. Alongside an impressive 70% year-over-year growth rate, we also established an offshore delivery team in the USA. With the incorporation of IT Services, ZorTech now offers end-to-end solutions, ranging from top-level talent sourcing to managing large-scale projects. Our organization currently operates in four countries, including Canada, the USA, the Dominican Republic, and India.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Houston , TX, US

Social media

Facebook

View All ZorTech Jobs