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Customer Program Manager Jobs in Cleveland, OH (NOW HIRING)

NMG Aerospace

Program Manager

Stow, OH · On-site

Must work with internal departments to hold internal and external (customer/supplier) resources ... Work with other Program Manager(s) to establish consistent metrics, tools and processes including ...

Crane Company

Aerospace Program Manager

Elyria, OH

Program successismeasured by customer satisfaction of thedevelopment process andtechnical solution ... Lead, manage, and motivate Integrated Product Teams (IPT) through effective utilization of ...

Crane Company

Aerospace Program Manager

Elyria, OH · On-site

Program management responsibilities extend from customer proposal to program inception, through the successful transition to production processing after completion of qualification testing ...

Clean Harbors

InSite Program Manager

Brunswick, OH · On-site

$65K - $89K/yr

Effective verbal and written communication skills with both internal teams and customer contacts ... Environmental program and operations management * Hazardous and non-hazardous waste management

Clean Harbors

InSite Program Manager

Brunswick, OH · On-site

$133K/yr

... waste programs from cradle to grave. You will ensure safe, compliant, and efficient service ... Oversee waste management services at a customer site or group of customer locations, ensuring all ...

Clean Harbors

InSite Program Manager

Brunswick, OH · On-site

$65K - $89K/yr

Effective verbal and written communication skills with both internal teams and customer contacts ... Environmental program and operations management * Hazardous and non-hazardous waste management

CleanHarbors

InSite Program Manager

Brunswick, OH · On-site

$65K - $89K/yr

Effective verbal and written communication skills with both internal teams and customer contacts ... Environmental program and operations management * Hazardous and non-hazardous waste management

FirstEnergy

Customer Programs & Solutions Analyst

Akron, OH · On-site

$128K - $181K/yr

Summary This position sits within the Customer Programs & Solutions organization and supports the ... program development. * Managing and executing project-based work, including coordinating inputs ...

CFBank

Lending Program Manager

Beachwood, OH · On-site

The Lending Program Manager role is a dual role with primary oversight of assigned lending programs ... Oversees relevant Lending Programs to provide end-to-end customer support for related borrowers ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Cleveland, OH

Customer Program Manager information

See Cleveland, OH salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer program manager in Cleveland, OH is $52.45, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.36 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Cleveland, OH are hiring for Customer Program Manager jobs?

Cities near Cleveland, OH with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $109,092 per year, or $52.4 per hour.

Program Manager

NMG Aerospace

Stow, OH • On-site

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Essential Job Functions:
  • Responsible for supporting assigned product lines for the complete product lifecycle.
  • Develop and execute the smart growth strategy for the assigned aircraft system/product lines in such a manner to achieve smart growth objectives for revenue growth and return on assets. Including bid/no bid, product and process R&D, New Product Introduction and continuously improve of assigned product lines.
  • Accountable for the success of projects and programs. Must work with internal departments to hold internal and external (customer/supplier) resources accountable for supporting these efforts in such a manner to ensure successful completion.
  • Identify & monitor risks to program success, identify and execute necessary countermeasures when needed.
  • Work with other Program Manager(s) to establish consistent metrics, tools and processes including, but not limited to:

    • Adoption and improvement of a common NPI (New Product Introduction) process.
    • Program status, tracking and reporting: leading indicators of program health (OTD, PPM, Net Income)

In addition to competitive wages, NMG is proud to offer a retirement savings plan with company matching opportunity, excellent health and wellness benefits including a $350 annual wellness allowance for assistance with personal health and fitness goals, can earn up to 5 weeks paid-time off, on the job training, education assistance, and a variety of other supportive programs to meet our team member's needs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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