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Customer Program Manager Jobs in Cleveland, OH (NOW HIRING)

Crane Company

Aerospace Program Manager

Elyria, OH · On-site

Program management responsibilities extend from customer proposal to program inception, through the successful transition to production processing after completion of qualification testing ...

PNC Bank

Program Mgr II

Cleveland, OH · On-site

We are all united in delivering the best experience for our customers. We work together each day to ... As a Program Manager II within PNC's Private Bank organization, you may be based in Philadelphia ...

Credence

Program Manager B-2

Bath, OH · On-site

$110 - $170/hr

Support proposal reviews as assigned by the customer and assist in coordinating documentation across financial management, program management, contracting, configuration management, engineering, and ...

CentroMotion

Brand Program Manager

Medina, OH · On-site

... customer (internal or external) expectations. · Evaluates trade-offs and drives solutions as they ... At least 10 years experience in Project Management or Program Management is required. Results must ...

Clean Harbors

InSite Program Manager

Brunswick, OH · On-site

$133K/yr

... waste programs from cradle to grave. You will ensure safe, compliant, and efficient service ... Oversee waste management services at a customer site or group of customer locations, ensuring all ...

Clean Harbors

InSite Program Manager

Brunswick, OH · On-site

$65K - $89K/yr

Effective verbal and written communication skills with both internal teams and customer contacts ... Environmental program and operations management * Hazardous and non-hazardous waste management

Clean Harbors

InSite Program Manager

Brunswick, OH

$65K - $89K/yr

Effective verbal and written communication skills with both internal teams and customer contacts ... Environmental program and operations management * Hazardous and non-hazardous waste management

CleanHarbors

InSite Program Manager

Brunswick, OH

$65K - $89K/yr

Effective verbal and written communication skills with both internal teams and customer contacts ... Environmental program and operations management * Hazardous and non-hazardous waste management

Avery Dennison

Channel Program Manager

Mentor, OH · On-site

$129K - $192K/yr

... customer onboarding and membership expansion. * Assist in negotiating, managing, and implementing ... programs, and optimum product positioning within target accounts. * Lead MDF and co-marketing ...

Avery Dennison

Channel Program Manager

Mentor, OH · On-site

$129K - $192K/yr

... customer onboarding and membership expansion. * Assist in negotiating, managing, and implementing ... programs, and optimum product positioning within target accounts. * Lead MDF and co-marketing ...

Avery Dennison

Channel Program Manager

Mentor, OH · On-site

... customer onboarding and membership expansion. * Assist in negotiating, managing, and implementing ... programs, and optimum product positioning within target accounts. * Lead MDF and co-marketing ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Cleveland, OH

Customer Program Manager information

See Cleveland, OH salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer program manager in Cleveland, OH is $52.45, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.36 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Cleveland, OH are hiring for Customer Program Manager jobs?

Cities near Cleveland, OH with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,092 per year, or $52.4 per hour.

Aerospace Program Manager

Crane Company

Elyria, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Crane Aerospace and Electronics has an exciting opportunity for a Program Managerat our Elyria, OH location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
Program Managers provide leadership and management of cross functional business, technical, and operations teams while assuming accountability for overall success of assigned product development programs. Program management responsibilities extend from customer proposal to program inception, through the successful transition to production processing after completion of qualification testing / certification compliance and production readiness reviews. Program success is measured by customer satisfaction of the development process and technical solution, accomplishment of schedule milestones, and adherence to recurring and non-recurring cost targets.
Essential Functions:
  • Proposal Review
    • Review and evaluate technical and business aspects of customer requests for proposals and / or change requests.
    • Support and lead elements of customer bid packages and internal project appropriation requests including coordination and review of statement of work, technical proposal requirements compliance, engineering cost estimates, and program schedules.
  • Program Planning
    • Create, monitor, and update program plans in sufficient detail which define the required processes / activities of various functional groups to achieve customer defined milestones / deliverables within Crane process guidelines.
  • IPT Leadership
    • Lead, manage, and motivate Integrated Product Teams (IPT) through effective utilization of personnel assigned to the project from all functional groups within the company.
    • Coordinate sufficient in-house product reviews with various functional groups to ensure product designs are manufacturable and meet cost targets while satisfying customer specifications.
    • Develop and ensure adherence to standard processes and procedures throughout all phases of the program.
    • Coordinate with supply chain and operations team members to facilitate the new product introduction process and ensure program hardware delivery requirements meet customer and program needs.
  • Customer Coordination
    • Establish and maintain positive working relationships with customers through frequent oral and written communication.
    • Coordinate customer required technical and program progress reviews.
  • Scope Management
    • Proactively manage project scope to ensure only what was agreed to is delivered.
    • Ensure changes in scope are thoroughly documented and approved through a standardized change management process.
  • Cost Management
    • Monitor and control program costs associated with non-recurring engineering activities during the Design and Development phases of the program.
    • Maintain project team focus on the initial business model and design to cost targets related to recurring product cost.
  • Schedule Management
    • Develop and maintain a detailed resource loaded program schedule.
    • Ensure all stakeholders understand the program schedule.
    • Prioritize resources and tasks to drive key milestone adherence.
  • Issue / Risk Management
    • Identify, track, manage, and assist in resolving program issues.
    • Identify, manage, and assist in mitigation of program risks (technical, schedule, and cost) through a standardized risk management process.
  • Transition To Production
    • Facilitate a complete and orderly transition of the product from the program's engineering design and development phase to full scale production through a standardized production readiness review process.
  • Metrics & Progress Reviews
    • Proactively disseminate project information to stake holders (core team, leadership team, and customers) by defining, collecting data for, and presenting program metrics in a standardized program review / audit process. Metrics should be centered around program schedule, costs, and completion of program deliverables.
  • Mentor Program Managers as needed on above responsibilities.
  • Any other task assigned by supervisor or management.

Minimum Qualifications:
  • Experience: 5 + years' experience in Program Management or related project management type position. Preferably in automotive, aerospace or medical industries.
  • Knowledge: Expert in Program Management philosophies and processes. Possess sufficient technical aptitude to understand design and production processes relate to Crane A&E products.
  • Skills/Abilities: Excellent Leadership Skills, Results Focus, Customer Service Orientation, Action Orientation, Planning & Organizing, Teamwork & Cooperation, Business Acumen, Decision-Making Skills; Proficiency in Microsoft Project and other PC based office tools.
  • Education/Certification: BS degree in Engineering or technical discipline.
  • Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:
  • Some experience in a technical field preferred, preferably aerospace
  • MBA or comparable advanced management degree
  • Formal training in Program and / or Systems Management (PMI or equivalent)
  • Experience in engineering product development and certification processes
  • Experience in Aerospace product development and certification processes

Top Benefits:
As a team member at Crane Aerospace and Electronics, you'll enjoy:
  • Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month
  • Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
  • 401k Retirement Plan: 401k plan with company match
  • Education Reimbursement: eligible after 6 months of employment

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
#LI-CK1 #CAE
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
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About Crane AI

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2017

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