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Customer Program Manager Jobs in Washington (NOW HIRING)

Customer Value Partners

Program Manager

Rockville, MD · On-site

$185K - $200K/yr

Overview CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremost allergy and ...

Customer Value Partners

Program Manager

Rockville, MD · On-site

$165K - $185K/yr

Overview CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremost allergy and infectious ...

Customer Value Partners

Program Manager

Rockville, MD

$165K - $185K/yr

CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremostallergy and infectious ...

Customer Value Partners

Program Manager

Rockville, MD

$165K - $185K/yr

Overview CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremostallergy and infectious ...

Ladgov Corporation

Program Manager

Washington, DC · On-site

Customer Engagement & Quotation * Credit Management * Order Fulfillment * Order Shipping * Customer Invoicing * Accounts Receivable * Payment Collections * Reporting * Data Management The challenges ...

CapRelo

Client Program Manager (Remote)

Sterling, VA · Remote

Drive customer satisfaction through proactive communication and timely resolution of issues ... Experience managing multiple programs or projects and building strong client relationships aligned ...

Ladgov Corporation

Program Manager

Washington, DC · On-site

Customer Engagement & Quotation * Credit Management * Order Fulfillment * Order Shipping * Customer Invoicing * Accounts Receivable * Payment Collections * Reporting * Data Management The challenges ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet

Program Manager

Vienna, VA

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

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All JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Washington

Customer Program Manager information

See Washington salary details

$10

$61

$96

How much do customer program manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer program manager in Washington is $61.25, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $78.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Washington are hiring for Customer Program Manager jobs? Cities in Washington with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Washington as of May 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $127,401 per year, or $61.3 per hour.
Program Manager

Program Manager

Customer Value Partners

Rockville, MD • On-site

$185K - $200K/yr

Full-time

Posted 26 days ago

Job description

Overview

CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the “research enterprise” of the world’s foremost allergy and infectious diseases research entity. This is a mature organization that effectively and efficiently serves scientific computing and informatics support needs of NIH. Our team will consist of SMEs with expertise in grants and clinical IT and systems, and clinical and biomedical research experience. 


Responsibilities

  • Manage the implementation of the Task Order Management Plan and manage resulting task activities following the HHS Enterprise Performance Life Cycle (EPLC) methodology.
  • Manage team members and provide direction in support of Software Development projects
  • Manage personnel, operations and finances for the life cycle of technology projects. Communication with all levels of management, personnel, subcontractors and client agency representatives.
  • Direct Agile principles and Demonstrated experience in the success of complex projects.
  • Responsible for the implementation of policies and goals of client by leading complex initiatives
  • Manage Product Delivery Team and apply QA measures to the management and performance of the contract.

Qualifications

  • Must meet all requirements for obtaining and maintaining a Public Trust Clearance.
  • Bachelor’s degree in computer science, engineering or related field. 
  • Possess leadership/managerial experience at the National Institute of Health. 
  • 10+ years of experience in .NET software development.
  • 10+ years demonstrated ability to interact with all levels of personnel and communicate clearly in a professional manner, both oral and written.
  • 7+ years of managing multiple technical cross functional teams.
  • 5+ years of experience with Program Management, Financial Management, Portfolio Management, Project Management, Agile Practice's, DevOps, Business Process Analysis, and Organizational Change Management. 
  • Experience leading large scale software modernization programs; 50+ team members
  • Expert knowledge of project development with estimating, scheduling, and tracking project life cycles, including the ability to coordinate and prioritize multiple projects. 
  • Knowledge and experience with NIH processes, procedures, technologies, and applications are a strength.  

  Desired Skills 

  • PMP Certification. 
  • Possess knowledge, expertise, and experience in supporting biomedical and/or research information technology and informatics.  

Salary Band: $165,000-185,000 (Depending on experience)

Location: Rockville, MD (Onsite position)

This role is pending program award.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.