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Customer Program Manager Jobs in Washington (NOW HIRING)

Ladgov Corporation

Program Manager

Washington, DC · On-site

Customer Engagement & Quotation * Credit Management * Order Fulfillment * Order Shipping * Customer Invoicing * Accounts Receivable * Payment Collections * Reporting * Data Management The challenges ...

Ladgov Corporation

Program Manager

Washington, DC · On-site

Customer Engagement & Quotation * Credit Management * Order Fulfillment * Order Shipping * Customer Invoicing * Accounts Receivable * Payment Collections * Reporting * Data Management The challenges ...

ActioNet

Program Manager

Vienna, VA · On-site

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

SAIC

Program Manager

Mclean, VA · Hybrid

$200K - $240K/yr

Program Management Subcategory: Program Mgmt Schedule: Part-Time Shift: Day Job Travel: No Minimum ... Identify new opportunities for IT to drive innovation to our customers. Qualifications * TS/SCI ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

kgs

Program Manager

Washington, DC · Hybrid

The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Consult with customer and contractor personnel to formulate and review task plans and deliverables ...

Koniag, Inc.

Program Manager

Washington, DC · On-site

The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Consult with customer and contractor personnel to formulate and review task plans and deliverables ...

CyberData Technologies

Program Manager

Bethesda, MD

The Program Manager will serve as the primary contractor point of accountability for program execution, customer communication, staffing coordination, performance reporting, risk management, quality ...

ActioNet

Program Manager

Vienna, VA

Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage r to lead ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet

Program Manager

Vienna, VA

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet

Program Manager

Vienna, VA

$270K/yr

Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage r to lead ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Trident Systems LLC

Program Manager

Sterling, VA · On-site

$92K - $172K/yr

Maintain strong customer relationships, resolve concerns, and ensure customer satisfaction. * Program Execution & Contract Compliance * Manage all aspects of program execution including cost ...

Axiologic Solutions LLC

Program Manager

Washington, DC · On-site

We are currently seeking a Program Manager to fulfill customer requirements with outstanding customer service and engagement. This dynamic position requires the ability to anticipate needs, think ...

kgs

Program Manager

Washington, DC · Hybrid

The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Consult with customer and contractor personnel to formulate and review task plans and deliverables ...

Intrepid

Program Manager

Mclean, VA · On-site

They will have overall program management responsibilities ensuring program health and performance in scope, financials, personnel, deliverables, security, vendors, and customer satisfaction.

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Customer Program Manager information

See Washington salary details

$10

$61

$96

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Washington is $61.25, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $78.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Washington are hiring for Customer Program Manager jobs? Cities in Washington with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Program Manager

Program Manager

Ladgov Corporation

Washington, DC • On-site

Part-time

Posted 4 days ago

Job description

Position: Order to Cash Program Manager
Place of performance: FPI CENTRAL OFFICE 400 1ST ST NW WASHINGTON DC 20534-0004 (Remote+On-site)
Hours/schedule: 16 Hours a week
Purpose of the Project: The foremost objective of the "Order to Cash" project at Federal Prison Industries Inc. (FPI) is the recruitment of an accomplished Program Manager to spearhead this initiative. The Program Manager's mission is to orchestrate a profound transformation of our order-to-cash process, imbuing it
with heightened efficiency and automation. This overarching endeavor encompasses the entire spectrum of activities, commencing with customer order placement and culminating in payment collection. The anticipated outcomes encompass heightened operational efficiency, diminished billing discrepancies, elevated customer satisfaction, bolstered profitability, and an enriched work environment for our valued employees.
Qualifications:
  • Must be a US Citizen
  • Must have experience as a Program Manager
  • A Masters Degree and or equivalent in Program Management
  • Must have a clean background and no criminal History

Scope:
The Program Manager will have the pivotal responsibility of overseeing the comprehensive order-to-cash cycle, encompassing:
  • Order Management
  • Customer Engagement & Quotation
  • Credit Management
  • Order Fulfillment
  • Order Shipping
  • Customer Invoicing
  • Accounts Receivable
  • Payment Collections
  • Reporting
  • Data Management

The challenges to be addressed include budgetary limitations, a firm deadline for completion in the 2024 fiscal year, integration complexities, change management imperatives, intricacies of data migration, compliance with regulatory prerequisites, fostering stakeholder collaboration, and ensuring undisrupted business continuity.
  • Project Plan In close collaboration with the project team, the Program Manager will:
    • Develop an intricate work breakdown structure (WBS).
    • Define project timelines and milestones.
    • Strategically allocate resources.
    • Perform risk assessment and formulate mitigation strategies.
    • Forge a robust communication and change management plan.
  • Implementation The Program Manager will lead and supervise the FPI team in executing the following:
    • Configuration and setup of systems.
    • Implementation of SAP S4/Hana modifications.
    • Integration and customization of Salesforce.
    • Planning for data migration.
    • Facilitating user training and testing.
    • Conducting parallel tests to assess operational efficiency.
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About LADGOV

Sourced by ZipRecruiter

Ladgov Corporation is a Small business headquartered in Williamsburg, VA. We provide solutions to our clients in the U.S and around the globe. Ladgov’s Capabilities span from providing Public Health services in Biomedical Engineering, Bio-Pharmaceutical Research to IT & Cyber Security Solutions, Project Management, Data Analytics as well as Religious Services, Facility Management, Education Support services, and Infrastructure Management Services. LADGOV Corporation is dedicated to supporting its customers both in the private and federal space by fulfilling its commitment to each requirement and achieving exceptional results. Our staff uses modern cutting-edge technology to provide the best solutions to your mission needs. Satisfaction guaranteed!

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Williamsburg, VA, US

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