Customer Program Manager Jobs in Illinois (NOW HIRING)

The Team
The Security Program Management role is a force multiplier for the Infosec organization; we partner closely with engineering teams across Tricentis to deliver impactful and scalable security initiatives. The team is also a key driver for the success of Infosec's partnership program which aims at enabling our customers and stakeholders to meet their goals in a secure way. We collaborate with leaders inside and outside the Infosec organization to align on strategic goals and vision to further the security roadmaps for our partnering teams in a business-driven way. We then work with the right stakeholders to establish and drive initiatives that move the needle on this.
The Opportunity
Think of yourself as a driver of results for the Tricentis InfoSec program - road mapping, planning, documenting, and executing. Imagine going to work with one goal in mind: helping build and lead the innovative force behind the Tricentis Security team. You map requirements, plan solutions, confer with experts, and successfully execute strategies to roll out projects squarely aimed at strengthening the Tricentis security program. Your portfolio can contain a variety of projects from technology implementations, to security risk mitigations management, and strategic IT initiatives.
Desired Background
You are passionate about leading by influence. This role requires advocating for change with a variety of teams in Tricentis'unique culture.
You have a demonstrated ability to establish a vision and to execute on it.
You have excellent written and verbal communication skills, including clear articulation of business impact and technical constraints tailored to the audience.
You are able to triage multiple initiatives to make a judgment to tackle the right problems at the right time.
You have an understanding of technical foundations in identity and access management, cloud infrastructure security, third party risk or security in general.
Develop executive reporting mechanisms for the measurement of InfoSec team performance metrics (SLAs and KPIs).
Report on the effectiveness of security processes to IT and InfoSec leaders.
Develop project plans utilizing standardized documentation templates such as WBS, formal agendas, and action item trackers, managing the documentation and completion throughout the project lifecycle.
Engage key stakeholders and project sponsors from discovery to project close, prioritizing and managing scope, cost, and timelines
Host weekly syncs, documenting milestones, action items, and escalation points.
Conduct deep-dive meetings with stakeholders and SMEs as projects dictate, documenting minutes and actions required, and developing timelines for resolution.
Validate the workflows and processes of incoming opportunities.
Act as a communication champion, managing expectations and competing agendas of various stakeholders and project priorities.
Collaborate with internal and external partners on process and operational improvements throughout the project cycle, troubleshooting when discrepancies arise.
Manage key stakeholder relationships and expectations throughout the project life cycle.
Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned.
Finally, here's a few more reasons why we love this work, and think that you will too:

• You will have the opportunity to facilitate impactful security work for the Tricentis security ecosystem.
• You will be working with an industry leading security team with many opportunities to improve existing projects and identify new ones.
• You will have the opportunity to research new ideas and share them across the community.

Requirements:

• 3+ years of experience in project management.
• 1+ years in information security or IT auditing, working directly with IT partners.
• Excellent English written and verbal communication skills.
• Strong problem-solving skills.
• Excellent attention to detail with a commitment to accuracy and quality.
• Self-starter willing to support their project teams.
• Awareness of GDPR, CCPA, and other ROW privacy regulations

Preferred Qualifications:

• PMP, Agile, and/or Lean Six Sigma experience and/or certifications.
• CISSP, CISA, or other security certifications.
• Experience in deployment of new security technologies.
• Proficiency in endpoint, network, cloud and application security.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.

U.S. Work Authorization:

This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.