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Customer Program Manager Jobs in Illinois (NOW HIRING)

Ingenium Aerospace LLC

Program Manager

Rockford, IL · On-site

$80K - $105K/yr

Lead the focus on maintaining customer-driven program schedules. * Ensure that the company stays on ... Be able to manage assigned projects from launch through first stage of production. SPECIFIC ...

Ametek

Program Manager

Waukegan, IL · On-site

The Program Manager is responsible for planning, executing, and delivering complex New Product ... Ensure achievement of program objectives including customer satisfaction, safety, quality, and team ...

New

UL Solutions

Program Manager

Northbrook, IL · Hybrid

$120K - $140K/yr

Ability to translate technical data, testing methodologies, and engineering concepts into customer-focused value propositions and market-facing solutions. * Strong program management, analytical, and ...

Bedloft

Program Manager

Chicago, IL · On-site

$22/hr

The Program Manager oversees daily operations at assigned partner school, including scheduling, dispatching, customer communication, and assisting with seasonal delivery and pick up activities.This ...

Nemera

Program Manager

Buffalo Grove, IL · On-site

Provides technical knowledge to customer in support of Sales team. * Leads cross functional teams in the development and introduction of new programs into the lean manufacturing environment.

Plexus Corp.

Program Manager

Buffalo Grove, IL · On-site

$93K - $140K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The Program Manager leads the tactical interface between the customer and various Plexus functional ...

Plexus Corp.

Program Manager

Buffalo Grove, IL · On-site

$93K - $140K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The Program Manager leads the tactical interface between the customer and various Plexus functional ...

NextRow Digital

Program Manager

Chicago, IL · On-site

The Program Manager will be responsible for the full lifecycle management of a large, highly ... Ensure deliverables/objectives are based on customer expectations and are within project scope.

NextRow Digital

Program Manager

Chicago, IL · On-site

The Program Manager will be responsible for the full lifecycle management of a large, highly ... customer expectations and are within project scope. Establishes procedures for scope control by ...

Supernova Technology™

Program Manager

Chicago, IL · On-site

The Program Manager will oversee the implementation of the SBL platform for enterprise clients ... diverse customer and employee population • Proven ability to manage projects in a fast-paced ...

Baxter

Program Manager

Round Lake, IL · On-site

$120K - $165K/yr

The program manager will be responsible for leading infusion pump sustaining core team, by ... and customer impact. * Guarantee identification and communication of project risks, devise risk ...

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Customer Program Manager information

See Illinois salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Illinois is $52.40, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.31 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Illinois are hiring for Customer Program Manager jobs?

Cities in Illinois with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $109,001 per year, or $52.4 per hour.

Program Manager

Ingenium Aerospace LLC

Rockford, IL • On-site

$80K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description:

COMPANY BACKGROUND

Ingenium Aerospace is a fast-paced, flexible aerospace and defense subcontractor specializing in actuation, rotating components, and related products and services. We provide mechanical and electromechanical solutions to complex challenges, delivering engineering, prototyping, and production of flight controls, utility actuation, and other rotating component equipment for the latest generation of vehicles.

We operate with the agility of an entrepreneurial firm, supported by a diverse team of engineers and professionals. Our culture values collaboration, integrity, respect, teamwork, and excellence, all while fostering an engaging and supportive workplace. We welcome individuals who want to make an impact in an exciting industry with exposure to a wide range of products and applications.

OUR LOCATION

Based in Rockford, Illinois—just an hour west of Chicago—Ingenium Aerospace offers the best of both worlds: a dynamic aerospace hub and a region ranked among the most affordable housing markets in the U.S. (The Wall Street Journal). Rockford provides excellent schools, cultural amenities, and recreational opportunities, with easy access to Chicago, Madison, and Milwaukee.

OVERALL RESPONSIBILITIES

The Program Manager (PM) is a challenging and critical position. The role requires strong leadership, communication, and collaboration skills. It requires the versatility that includes program management and regular customer interaction. The Program Manager will be responsible for the functions and experiences such as:

  • Project planning and execution throughout the product development lifecycle.
  • Work with multiple disciplines on the program and the customer.
  • Lead the focus on maintaining customer-driven program schedules.
  • Ensure that the company stays on track to meet program commitments and milestone dates.
  • Ensure that revenue and customer satisfaction goals are met.
  • Interact regularly with customers face-to-face as well as virtually.
  • Be able to manage assigned projects from launch through first stage of production.

SPECIFIC RESPONSIBILITIES

  • Develop detailed program schedules to the detail part and process level.
  • Be the customer’s go-to representative at Ingenium Aerospace.
  • Review customer provided Statements of Work (SOW) and Purchase Orders (PO’s) to ensure all customer requirements are understood and met during the program.
  • Conduct regular (usually weekly or twice-weekly) customer updates on program activities.
  • Lead company/customer events such as preliminary and critical design reviews (PDRs, CDRs).
  • Follow and maintain schedule adherence with engineering and assembly and test.
  • Keep management (engineering, purchasing, quality, business development, contracts, finance) current on key activities as required.
  • Ensure and validate compliance to all technical customer requirements.
  • Significantly high engagement with our customers.
  • All other duties as assigned by manager.



Requirements:

MINIMUM QUALIFICATIONS

  • B.S. in Mechanical Engineering, Electrical Engineering, or Equivalent Degree.
  • Aerospace experience of 5+ years minimum.
  • Excellent problem solving and organizational skills.
  • Excellent written and oral communications skills.
  • Analytical and intuitive skills.
  • Experience working with international suppliers (new and existing) on a global scale
  • Comfortable in customer-facing environments.
  • Extremely versatile and able to multitask.
  • Some travel required.
  • U.S. Citizen Only (No dual citizenship).

DESIRED QUALIFICATIONS

  • Knowledge of SolidWorks or similar software, a plus.
  • Knowledge of Microsoft Project or similar software, a plus.
  • Experience in program cost/value optimization and cost reduction initiatives
  • Ability to read drawings and to understand multi-level Bills of Material (BOM’s).
  • Used to companies that deal in low volume, high mix environments.

PHYSICAL REQUIREMENTS AND VISUAL DEMANDS

  • Standard office environment; occasional exposure to manufacturing plant noise/temperature, requiring PPE.
  • Frequent speaking, listening, and computer use.
  • Vision requirements include depth perception and ability to adjust focus.
  • Ability to lift up to 50 pounds.

SALARY & BENEFITS

Ingenium Aerospace offers a competitive salary and comprehensive benefits, including:

  • Health, Dental, and Vision Insurance
  • Company-paid Life Insurance and Disability Insurance (Short & Long Term)
  • Voluntary Life Insurance options
  • 401(k) with company match
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO) and Paid Holidays


Working remotely is not an option for this position