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Customer Program Manager Jobs in Waukegan, IL (NOW HIRING)

Flex Ltd.

Program Manager

Buffalo Grove, IL · On-site

The Program Manager manages and oversees the end-to-end product lifecycle for a manufacturing ... Interfacing with customers, including solving customer problems, building relationships, and ...

Flex

Program Manager

Buffalo Grove, IL

The Program Manager manages and oversees the end-to-end product lifecycle for a manufacturing ... Interfacing with customers, including solving customer problems, building relationships, and ...

Foxconn WI

Program Manager

Mount Pleasant, WI · On-site

Once a part of the team, you will be responsible for managing complex customer and internal programs from initiation through execution, ensuring alignment across Engineering, Manufacturing, Supply ...

Foxconn WI

Program Manager

Mount Pleasant, WI · On-site

$95 - $135/hr

Once a part of the team, you will be responsible for managing complex customer and internal programs from initiation through execution, ensuring alignment across Engineering, Manufacturing, Supply ...

Foxconn WI

Program Manager

Mount Pleasant, WI · On-site

Once a part of the team, you will be responsible for managing complex customer and internal programs from initiation through execution, ensuring alignment across Engineering, Manufacturing, Supply ...

neuco

Program Manager

Mundelein, IL · On-site

You will interface with the customer, suppliers, and internal teams to drive programs forward ... Program Management | GEO Satellites | Spacecraft | Telecommunications Satellites | Systems ...

Sanmina

Program Manager

Pleasant Prairie, WI · On-site

Program Manager - Pleasant Prairie (Kenosha, WI) Sanmina Corporation (Nasdaq: SANM) is a leading ... Responsible for customer management and satisfaction, order management and delivery, revenue ...

Ametek

Program Manager

Waukegan, IL · On-site

The Program Manager is responsible for planning, executing, and delivering complex New Product ... Ensure achievement of program objectives including customer satisfaction, safety, quality, and team ...

Ametek

Program Manager

Waukegan, IL · On-site

The Program Manager is responsible for planning, executing, and delivering complex New Product ... Ensure achievement of program objectives including customer satisfaction, safety, quality, and team ...

New

AMETEK, Inc.

Program Manager

Waukegan, IL · On-site

$110 - $150/hr

The Program Manager will drive programs across the full lifecycle--from concept through design ... Ensure achievement of program objectives including customer satisfaction, safety, quality, and team ...

New

UL Solutions

Program Manager

Northbrook, IL · Hybrid

$120K - $140K/yr

Ability to translate technical data, testing methodologies, and engineering concepts into customer-focused value propositions and market-facing solutions. * Strong program management, analytical, and ...

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Customer Program Manager information

See Waukegan, IL salary details

$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer program manager in Waukegan, IL is $51.39, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.01 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Waukegan, IL are hiring for Customer Program Manager jobs?

Cities near Waukegan, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Flex Ltd.

Buffalo Grove, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
Purpose:
The Program Manager manages and oversees the end-to-end product lifecycle for a manufacturing program, ensuring that production, quality, safety, and cost targets are met. The Program Manager is accountable for maintaining efficient manufacturing operations to meet internal and customer expectations. This role focuses on achieving high levels of forecast accuracy, managing manufacturing costs, and project timelines aligned with the overall manufacturing capacity for a customer program. This role requires a strategic leader who can effectively manage resources with cross-functional teams, optimize operational processes, and drive continuous improvement initiatives to maximize customer satisfaction and manufacturing performance.
Principal Responsibilities:
  • Interfacing with customers, including solving customer problems, building relationships, and managing escalations.
  • Leading successfully small to medium-sized projects with cross-functional teams from initiation to completion in a fast-moving environment.
  • Participating in project planning sessions and contributing to timelines and deliverables.
  • Participating in cross-departmental teams to deliver projects or initiatives.
  • Facilitating meetings between different teams to ensure alignment.
  • Effectively presenting project updates to stakeholders and senior leaders.
  • Preparing reports or presentations summarizing project progress and outcomes.
  • Participating in lean initiatives.

Specific Responsibilities:
  • P&L Management / Financial Management / Cost Management: Responsible for delivering the manufacturing cost committed to the forecast. Monitor financial performance, report on Manufacturing cost FCST variances, and drive actions for improvement.
  • Team Leadership / CFT Owner: Lead cross-functional teams (CFT), coordinating efforts across different departments.
  • Project Planning and Procurement Execution Oversee the planning, execution, and delivery, ensuring they are completed on time and within Manufacturing cost FCST. Define and manage project scope, goals, timelines, and deliverables.
  • Customer Relationship Management / Customer Communication: Act as customers' Program/Site representative, ensuring their needs are met. Supports customer vistits. Regular updates to inform customers of project status, challenges, and successes. Site score / Quality Score / Delivery Score.
  • KPI Tracking / Operational Excellence: Monitor and report on key performance indicators (KPIs) related to customer satisfaction, OTD, quality, Accounts Receivable (AR), and financial performance.
  • Risk Management: Identify potential risks to the project and implement strategies to mitigate them.
  • Contract Compliance / Management: Ensure all services and activities performed by the site follow the contract and agreements. Ensure compliance with contract terms (set by the commercial team) and manage contractual obligations, all the non- contractual situations must be escalated to GAM's (proposal).
  • Scope / Change Management: Manage changes in project scope, schedule, and resources effectively. Manage Engineering Change Orders (ECOs) and Product Change Notifications (PCNs) in accordance with customer requirements. Ensure changes to scope are clear. Address any impact from the change request that needs to be adequately solved by the commercial team.
  • Forecast Management: Acknowledge input from demand forecasts and ensure alignment with production capacities (man, machine, materials). Supports the development of accurate forecast and demand plans.
  • Claims Management: Variance Management Tracking identifies possible claims and recoveries and addresses them with the commercial team for timely resolution.
  • Inventory Management: Oversee inventory levels to ensure adequate supply for production at Site level.
  • Quality Assurance: Ensure that project deliverables meet quality standards and customer expectations.
  • Reporting and Documentation: Provide regular updates and comprehensive documentation of program activities.
  • Continuous Improvement: Drive initiatives for process improvements and operational efficiencies.
  • ESG and Sustainability - Customer requirements: Implement customer requirements as agreed & vetted by Commercial Teams.

Qualifications:
  • Bachelor's degree in supply chain management, Engineering, Business Administration, Operations Management, or related field.
  • 5+ years of experience of Program/project management in engineering, production, operations, supply chain, or related management.
  • Provides ongoing coaching and mentoring to team members, helping them develop their skills and advance their careers.
  • Solid understanding - good grasp of relevant concepts and practices.
  • Exercises judgment within defined procedures and policies for selecting methods, techniques, and evaluation criteria for obtaining results.
  • Establishes and recommends changes to policies.
  • Make decisions to ensure that work progresses as planned.
  • Addresses immediate issues or challenges during project execution, determining the best solutions to keep projects on track.
  • Makes decisions related to quality assurance processes, including how to monitor and evaluate the quality of deliverables.
  • Implements quality control processes to ensure that project deliverables meet the required standards defined in the contract. Facilitates effective communication among CFT, stakeholders, and upper management to ensure alignment and transparency.
  • Inspires guides, and influences others towards achieving common goals.
  • Supervises the execution of individual projects within the program, ensuring they are delivered on time, within contract scope, and on Manufacturing cost FCST.
  • Manages changes to the program scope, schedule, and resources, ensuring that all stakeholders are informed and engaged.

MF15
What you'll receive for the great work you provide:
  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement

Application Deadline:
Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.
Job Posting Start Date 06-25-2026 Job Posting End Date 09-26-2026
The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.
$106,000.00 USD - $145,800.00 USD Annual
Job Category
Operations
Is Sponsorship Available?
No
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
Flex Personnel logo

About Flex Personnel

Sourced by ZipRecruiter

The Flex Team is made up of Staffing Industry experts committed to serving the needs of businesses and workers by bringing people together. We are guided by our Core values Integrity, Courtesy, and Respect. At Flex we bring Businesses and People together. We carefully assess both the needs of our Business clients and the complete profiles of each candidate, and then make the connections we believe will be most mutually beneficial. With offices in select markets throughout the Country, We are continually expanding our industry reach nationwide.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Dallas, TX, US

Social media

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