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Customer Operations Jobs in Washington (NOW HIRING)

B.F. Saul Company

Client Service Operations Specialist

Bethesda, MD · On-site

$83K - $101K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Service Operations Support role takes the lead in producing professional marketing, communications, and web design deliverables while also providing timely and accurate client service ...

540

Senior GCP Operations Architect

Arlington, VA · Remote

Working alongside Google technical advisors and customer operations teams, you will provide architectural guidance and day-two operational expertise across GCP infrastructure, security, resiliency ...

Coloplast

Customer Excellence Specialist

Arlington, VA · On-site

$19.50 - $26/hr

The Specialist is crucial to refining operational procedures, customer data reports, and supporting internal communication to strategically drive sales growth. Major Areas of Accountability

Sealing Technologies

Operations Lead

Columbia, MD · On-site

$175K - $207K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sealing Technologies, a Parsons Company, is looking to hire an Operations Lead to drive the ... Serve as the senior technical interface to customers; deliver technical demonstrations, lead ...

Ropes & Gray

Client Operations & LPM Manager

Washington, DC · Hybrid

$151K/yr

The Client Operations Services & Legal Project Management team thrives on these changes, residing at the intersection of process improvement, technology, data storytelling, client service and legal ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Washington

Customer Operations information

See Washington salary details

$11

$23

$46

How much do customer operations jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer operations in Washington is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are the most commonly searched types of Customer Operations jobs in Washington?

The most popular types of Customer Operations jobs in Washington are:

What are popular job titles related to Customer Operations jobs in Washington?

For Customer Operations jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Washington look for?

The top searched job categories for Customer Operations jobs in Washington are:

What cities in Washington are hiring for Customer Operations jobs?

Cities in Washington with the most Customer Operations job openings:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,179 per year, or $23.2 per hour.

IAD Operations Control Center Specialist

Swissport International AG

Dulles, VA • On-site

$24/hr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

49th of 66 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The Operations Control Center (OCC) Specialist serves as the station's OCC representative who manages daily tasks related to flight service capture, manpower planning & both internal and external communication The Specialist communicates with our airline customers, airport authorities and central planning team as well as the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met.
The expected pay rate is $24/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
  • Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
  • Produce daily KPI reports and conduct daily briefing with station management team.
  • Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
  • Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
  • Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
  • Be first point of contact for all Customer Airlines and departmental representatives.
  • Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
  • Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
  • Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.

Your profile
  • At least 1 year of operational experience, bachelor's degree Preferred
  • Good working knowledge of the issues involved in managing a labor-intensive workforce.
  • Excellent planning and communication skills.
  • Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
  • Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
  • Ability to quickly and accurately assess situations and instigate corrective action.
  • Flexibility to work on various shifts - Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
  • Strong verbal communication, interpersonal and relationship-building skills.
  • Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
What we offer
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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