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Customer Operations Jobs in Washington (NOW HIRING)

VTG

Intel Operations Support Officer

Chantilly, VA · On-site

As a Intelligence Operations Support Officer, a typical day will include the following duties ... Manages current and emergent intelligence reporting to customers, updating, maintaining, and ...

VTG

Intel Operations Support Officer

Chantilly, VA · On-site

As a Intelligence Operations Support Officer, a typical day will include the following duties ... Manages current and emergent intelligence reporting to customers, updating, maintaining, and ...

Barry's

Client Operations Supervisor

Washington, DC · On-site

$23 - $24/hr

About the role As a Client Operations Supervisor, you'll be the first contact for Barry's, leading ... Your passion for customer service and building a strong Barry's community sets you apart from the ...

Marriott

FLEX Manager, Customer Onboarding

Bethesda, MD · Hybrid

$143K/yr

Marriott International is seeking a FLEX Manager, Customer Onboarding, to join our Procurement ... Procurement Operations is responsible for leading core functions such as governance, vendor support ...

Coloplast

Customer Excellence Specialist

Arlington, VA · On-site

$19.50 - $26/hr

The Specialist is crucial to refining operational procedures, customer data reports, and supporting internal communication to strategically drive sales growth. Major Areas of Accountability

Mindlance

Recruiter

Mclean, VA · On-site

Screen, assess, and evaluate candidates for high-volume, non-exempt customer operations and contact center roles. * Schedule and coordinate interviews while ensuring a seamless candidate and hiring ...

Meazure Learning

Manager, Customer Success

Mclean, VA · On-site

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Washington

Customer Operations information

See Washington salary details

$11

$23

$46

How much do customer operations jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer operations in Washington is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Operations, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and strategic oversight of customer service functions within large organizations.

What is a customer operations job?

A customer operations job involves managing and improving processes related to customer interactions, such as order fulfillment, support, and account management. It often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM software. The role aims to enhance customer satisfaction and streamline business operations.

What do customer operations do?

Customer operations professionals manage and optimize processes related to customer service, support, and account management to ensure a positive customer experience. They often work with tools like CRM systems, analyze data to improve service delivery, and coordinate between departments to resolve issues efficiently.

What job makes $10,000 a month without a degree?

In customer operations, roles such as customer success managers or account executives can earn $10,000 or more monthly, especially with experience, strong communication skills, and performance-based bonuses. These positions often require industry knowledge, sales skills, and sometimes certifications but do not always mandate a college degree.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Washington? The most popular types of Customer Operations jobs in Washington are:
What are popular job titles related to Customer Operations jobs in Washington? For Customer Operations jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Washington look for? The top searched job categories for Customer Operations jobs in Washington are:
What cities in Washington are hiring for Customer Operations jobs? Cities in Washington with the most Customer Operations job openings:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Washington as of June 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,179 per year, or $23.2 per hour.
SkillBridge Data Center Customer Operations Technician - Trainee

SkillBridge Data Center Customer Operations Technician - Trainee

Equinix, Inc.

Ashburn, VA • On-site

Full-time

Posted 14 days ago

Job description

Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Are you a military service member within or nearing your 180-day window for separation from active duty?
Are you a military spouse fellow wanting to pursue a technology career?
If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program, supporting Data Center Operations.
The training will be on the cutting edge of technology, in a digital infrastructure environment, supporting an initiative designed to connect our nation's warfighters to the best employment opportunities available.
Job Summary
Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation's warfighters to the best employment opportunities available.
Do you have a background in Electronics, Electrical Work, or the military/skilled trades?
This could be your next career move!
In this DoD Skillbridge Program with Equinix, you will:
  • Learn how your military experience translates into a rewarding civilian career
  • Explore a career or industry you might want to pursue upon separation from active duty
  • Earn real-world industry qualifications and certifications
  • Build experience and competency in your trade/ profession with our team
  • Expand your professional network of contacts
  • Gain familiarity with corporate culture

Responsibilities
Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focuses on moderately difficult tasks, with substantial understanding of standard operating procedures. Supports the overall team.
Queue Management & Reporting
  • Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times
  • Evaluate expedited requests and resolve or route them appropriately
  • Collaborate with cross-functional teams to support customer ticket resolution
  • Maintain detailed documentation of all work activities
  • Complete accurate reporting and fulfill ad-hoc reporting requests
  • Create Purchase Orders (POs) and Purchase Requests (PRs)
  • Assign locks and keys for Equinix and customer assets, where applicable
  • Prepare customer-facing reports (e.g., power usage, access logs)
  • Update asset databases and internal systems

Installations
  • Perform skilled rack-and-stack installation of customer equipment
  • Interpret and execute complex installation plans
  • Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management
  • Perform tape changes and backup updates
  • Identify and escalate capacity or cabling concerns
  • Conduct quality checks on cross-connects and on-site support tasks

Cross-Connect Work
  • Execute complex cross-connect installations, terminations, modifications, and testing
  • Install and test advanced circuit types, including switched and multiplexed connections

Testing & Troubleshooting
  • Perform skilled Layer 1-3 certification testing
  • Troubleshoot advanced circuit issues, including switched and multiplexed circuits
  • Support escalated testing and diagnostic activities

Stakeholder Partnership
  • Monitor inventory levels and coordinate material replenishment
  • Provide escalation support for urgent work orders
  • Collaborate with internal teams on cross-functional initiatives

Customer Management
  • Ensure customer satisfaction through timely, accurate order execution and quality assurance
  • Deliver exceptional service during customer interactions
  • Support sensitive or escalated customer situations
  • Manage expectations for new deployments and modifications
  • Provide on-site support, including access control and escorting
  • Serve as a point of contact for advanced customer requests and escalations

Qualifications
  • Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required
  • High school diploma or equivalent
  • 4-6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field
  • Strong understanding of standard operating procedures and safety protocols

Preferred
  • Experience with fiber and copper terminations and testing
  • Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets)
  • Experience with inventory management and material handling
  • Prior experience supporting customer deployments and access control
  • Ability to identify capacity constraints and escalate appropriately
  • Demonstrated experience with rack-and-stack installations, structured cabling, and cross-connect work
  • Proficiency with Layer 1-3 testing and troubleshooting tools
  • Ability to interpret technical documentation and installation plans
  • Strong organizational skills with the ability to manage multiple work orders and meet deadlines
  • Excellent written documentation and record-keeping skills
  • Strong customer-service orientation and professional communication skills
  • Ability to work effectively in a fast-paced, physically demanding data center environment

*Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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