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Customer Operations Jobs in Arizona (NOW HIRING)

Quest Energy Group

Weekend Operations Lead

Scottsdale, AZ · On-site

$55K - $75K/yr

The Lead will oversee pre- and post-weekend preparation, manage customer operations, collaborate closely with the carrier department to ensure coverage, and serve as the final escalation contact for ...

Quest Energy Group

Weekend Operations Lead

Scottsdale, AZ · On-site

$55K - $75K/yr

The Lead will oversee pre- and post-weekend preparation, manage customer operations, collaborate closely with the carrier department to ensure coverage, and serve as the final escalation contact for ...

Ciena

$100K - $160K/yr

The position connects customer operational needs with scalable, ITIL-aligned service designs that strengthen deal execution and long-term service delivery. The impact of this role is visible across ...

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Customer Operations information

See Arizona salary details

$9

$19

$37

How much do customer operations jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations in Arizona is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Arizona? The most popular types of Customer Operations jobs in Arizona are:
What are popular job titles related to Customer Operations jobs in Arizona? For Customer Operations jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Arizona look for? The top searched job categories for Customer Operations jobs in Arizona are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,641 per year, or $19.1 per hour.

Weekend Operations Lead

Quest Energy Group

Scottsdale, AZ • On-site

$55K - $75K/yr

Full-time

PTO

Re-posted 26 days ago

Job description

Follow Quest on Linkedin at Quest Energy Group

Quest (www.questenergygroup.com) is North America's Leading 3PL Logistics Executive Search and Talent Acquisition Firm.

Weekend Operations Lead

Location: Chicago, IL | Phoenix, AZ | Hybrid

Position Type: Full-Time

Compensation: $55,000 - $75,000 Base Salary (Dependent on experience)

Schedule: Thursday – Monday OR Friday – Tuesday (Potential for a 4-day workweek with extended hours; must cover Saturday and Sunday)

Job Description

A premier third-party logistics (3PL) and transportation management provider
is seeking a high-energy, solutions-oriented Weekend Operations Lead
. This critical role serves as the primary point of contact for weekend execution, escalation management, and network service continuity
.

The position combines hands-on shipment execution with real-time operational leadership
. The Lead will oversee pre- and post-weekend preparation, manage customer operations, collaborate closely with the carrier department to ensure coverage, and serve as the final escalation contact for all weekend issue resolution.

The ideal candidate thrives in fast-paced logistics environments, demonstrates exceptional judgment under pressure, and takes complete pride in ownership from initial issue identification through final resolution.

Key Responsibilities

Weekend Leadership & Escalation

  • Primary Point of Contact: Serve as the main contact for weekend operational execution with a heavy focus on customer operations, support, and account-specific strategies

  • Issue Resolution: Act as the ultimate escalation point for weekend service failures, shipment disruptions, and critical customer issues

  • Cross-Functional Collaboration: Lead and collaborate with the carrier department to maximize weekend coverage, prioritize open loads, and resolve service risks proactively

  • Team Coordination: Coordinate weekend support representatives to ensure total shipment visibility, consistent communication, and seamless service continuity

Operational Execution & Customer Care

  • Live Shipment Management: Actively track live shipments, execute tracking, coordinate recoveries, and maintain proactive communication with customers and carriers

  • Pre/Post-Weekend Alignment: Oversee both pre-weekend preparation and post-weekend review to guarantee seamless transitions to and from the weekday teams

  • Growth Support: Support ongoing business growth by responding to quotes, handling ad-hoc customer requests, and managing after-hours outreach

  • Process Improvement: Analyze recurring operational breakdowns to refine weekend SOPs, escalation workflows, and execution standards

Position Requirements & Qualifications

  • Experience: 2+ years of hands-on experience in freight brokerage, third-party logistics (3PL), transportation operations, or carrier management

  • Expertise: Deep understanding of live load execution, service recovery, and transportation escalation workflows

  • Communication: Exceptional cross-functional communication and negotiation skills

  • Tech Savvy: Strong proficiency navigating modern TMS platforms and Microsoft Office tools

  • Availability Requirements: Ability to reliably work the required Thursday–Monday or Friday–Tuesday schedule (0700-1600 CST)
    . Note: A maximum of 50% of allocated PTO may be utilized on weekend dates to ensure operational coverage

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