Customer Operations Manager Jobs in Utah (NOW HIRING)

ABOUT AMAZON
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, UT, Salt Lake City - 91,000.00 - 136,500.00 USD annually