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Customer Operations Manager Jobs in Nevada (NOW HIRING)

Quest Events

OPERATIONS MANAGER

Las Vegas, NV · On-site

$70K - $80K/yr

Job Type Full-time Description The Operations Manager is a full-time team management, event management, and customer service position with an emphasis on field management. Responsibilities include ...

Quest Events LLC

OPERATIONS MANAGER

Las Vegas, NV

$70K - $80K/yr

Description The Operations Manager is a full-time team management, event management, and customer service position with an emphasis on field management. Responsibilities include recruiting, training ...

Quest Events LLC

OPERATIONS MANAGER

Las Vegas, NV · On-site

$70K - $80K/yr

The Operations Manager is a full-time team management, event management, and customer service position with an emphasis on field management. Responsibilities include recruiting, training, leading ...

DHL

Operations Manager (Operations Manager II)

Las Vegas, NV · On-site

$72K - $85K/yr

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Henderson, NV

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Las Vegas, NV · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Reno, NV · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Nevada

Customer Operations Manager information

See Nevada salary details

$45.3K

$125.9K

$138K

How much do customer operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer operations manager in Nevada is $125,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,500.00 and $136,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Nevada? For Customer Operations Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Nevada look for? The top searched job categories for Customer Operations Manager jobs in Nevada are:
What cities in Nevada are hiring for Customer Operations Manager jobs? Cities in Nevada with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Nevada as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $125,942 per year, or $60.5 per hour.

Consumer Customer Operations Supervisor

Axos Bank

Las Vegas, NV

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Axos Bank

Target Range:

$20/Hr. - $27.88/Hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

This is a commission eligible role.

About This Job

The Consumer Deposits Contact Center, Supervisor position is a full-time role based in our Las Vegas office. The candidate fulfilling this role will join the Consumer Banking support team for Axos Bank and will be responsible for managing a dedicated team of frontline support agents (Direct Bankers).
We are searching for a driven customer first contact center leader, who can coach and motivate their team to deliver a best-in-class customer experience to all our customers. An ideal candidate will take a data driven approach to create action plans and leverage their team's strengths to drive results.

Responsibilities:

  • Lead Dedicated team offrontline support agents (DirectBankers).
  • Track and managedaily, weekly and monthlyperformancemetricsof team.
  • Attend and contribute to weekly operational meetings.
  • Support with the development and enhancement of supporting materials.
  • Ensure adherence to regulatory requirements and policies.
  • Monitor and manage supervisor escalations and tier 3 case queues.
  • Escalatetechnical and emerging issues to appropriate stakeholders.
  • Facilitate bi-weekly weekly touch base and QA coaching sessions.
  • Manage bi-annual review process for direct reports.
  • Executereal time coaching and development of direct reports.
  • Handled escalated contacts or call back requests.
  • Manage daily and weekly time and attendance procedures.
  • Assist with onboarding and upskillingtraining sessionswith direct reports.
  • Experience working with business intelligencetoolsto identify performance opportunities.
  • Comfortable with data driven approach to create action plansthat will drive results.
  • Strong written and verbal communication skills and ability to present information in a clear and concise manner.
  • Familiarity with call center performance metrics, including, but not limited to: CSAT (Customer Satisfaction), Quality Assurance scores, and interaction KPIs (ASA, TTFR, AHT, etc.)
  • Experience working in afast-pacedenvironment and ability tosolveproblems with avarying degree of complexity and difficulty.
  • Strong understanding ofourbanking products and services offered.
  • Knowledge of relevant banking regulations.
  • Ability to handle sensitive information securely.
  • Experienceusing Salesforce or equivalent Customer Relationship Management software.
  • Previous Banking experience is required.

Qualifications:

  • 2+ years of experience in Call Center Supervisor role supporting retail banking or technical campaign.

  • Knowledge and expertise within the banking or finance industry.

  • Knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)

  • High School Diploma.Bachelor's Degree a plus.

Axos Employee Benefits May Include:

  • Medical, Dental, Vision, and Life Insurance

  • Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)

  • HSA or FSA account and other voluntary benefits

  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)

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