ZipRecruiter

Log In

1

Escalations Manager Jobs in Nevada (NOW HIRING)

IGT

Technical Account Manager V

Las Vegas, NV · On-site

The role does not perform hands-on delivery or day-to-day support execution, but is accountable for orchestration, communication, escalation management, and overall customer confidence. TAM 5 ...

IGT

Technical Account Manager IV

Las Vegas, NV · On-site

$113K - $130K/yr

Serves as escalation point * Leads coordination across teams * Provides guidance to TAM 3 Customer Technical Ownership * Serve as primary technical liaison * Maintain deep understanding of ...

Transwest Mobile

Service Manager

Las Vegas, NV · On-site

$36.06 - $40.87/hr

Handle customer escalations, manage expectations, and ensure proactive communication * Coordinate with parts, sales, and operations teams to ensure efficient service delivery * Ensure compliance with ...

Colovore

Senior Data Center Operations Engineer

Reno, NV · On-site

$105K - $143K/yr

Manage and resolve escalations during incidents; act as decision-maker in high-pressure situations. * Operate and optimize Building Management Systems (BMS), Computerized Maintenance Management ...

IGT

Operations Market Manager

Las Vegas, NV · On-site

Issue management and escalation governance * Coordinate priority hardware, platform, game, manufacturing, and cross-functional issues through defined owners and escalation paths. * Maintain action ...

IGT

Operations Market Manager

Reno, NV · On-site

Issue management and escalation governance * Coordinate priority hardware, platform, game, manufacturing, and cross-functional issues through defined owners and escalation paths. * Maintain action ...

LV Petroleum LLC

Tax Manager

Las Vegas, NV · On-site

$125 - $150/hr

Review and approve work product prepared by direct reports, including tax returns, reconciliations, and research memos, prior to submission or escalation * Manage workload distribution across the ...

SendCutSend Inc [175255]

Sales Manager

Reno, NV · On-site

This role serves as the primary resource and first escalation point for the Sales team, managing deal execution, pipeline and CRM discipline, quota performance, customer follow-up, and routine ...

next page

Showing results 1-20

All JobsEscalations JobsEscalations Manager JobsEscalations Manager Jobs in Nevada

Escalations Manager information

See Nevada salary details

$36.1K

$104.2K

$168K

How much do escalations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for escalations manager in Nevada is $104,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,400.00 and $131,400.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are popular job titles related to Escalations Manager jobs in Nevada?

For Escalations Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Nevada look for?

The top searched job categories for Escalations Manager jobs in Nevada are:

What cities in Nevada are hiring for Escalations Manager jobs?

Cities in Nevada with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $104,158 per year, or $50.1 per hour.

Technical Account Manager V

Progressive Gaming

Las Vegas, NV

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Act as the primary technical liaison for assigned customers, understanding their environments and coordinating support activities.

  • Lead recurring technical reviews, identify systemic risks, and drive proactive strategies to improve system stability and reduce incidents.

  • Coordinate resolution of technical issues during incidents and escalations, ensuring proper follow-up and long-term resolution.

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

 

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Long Description

The Technical Account Manager (TAM) serves as the primary post-sales technical point of accountability for assigned customers, operating at both the account and strategic portfolio level. The TAM acts as a trusted technical advisor and coordinator-responsible for understanding customer environments, proactively managing technical health, and aligning IGT support, engineering, and delivery execution with customer business and operational goals.
The role does not perform hands-on delivery or day-to-day support execution, but is accountable for orchestration, communication, escalation management, and overall customer confidence. TAM 5 operates across highly complex, multi-site or enterprise-scale environments and engages technical and executive stakeholders to ensure long-term stability, scalability, and value realization.

Responsibilities

Acts as the senior technical authority for strategic, high-risk, or enterprise customer accounts
Owns complex, multi-site, multi-platform environments
Serves as an escalation point for systemic or cross-domain technical issues
Identifies recurring technical patterns and drives cross-functional improvements across Support, Engineering, and Product
Mentors and develops Level 3-4 TAMs, establishing best practices for engagement and escalation management
Influences customer technical strategy and internal execution at a portfolio level

Customer Technical Ownership

Serve as the primary technical liaison for assigned customers
Build trusted relationships with technical and executive stakeholders
Maintain deep understanding of customer environments, architecture, and operational posture
Own technical accountability, communication, and coordination for all customer-facing activities
Responsible for orchestration, not execution, and does not replace Support, Project Management, or Sales

Proactive Engagement & Planning

Lead recurring technical reviews focused on system health, risks, and upcoming changes
Identify degradation trends, systemic risks, and improvement opportunities
Align customer technical roadmaps with IGT platform evolution
Prepare customers for upgrades, patches, and platform changes
Drive proactive strategies to reduce incidents and improve stability

Technical Coordination & Escalation Management

Own customer communication during incidents and escalations
Coordinate resolution across internal technical teams
Ensure proper tracking, follow-up, and remediation of issues
Drive root cause visibility and long-term resolution strategies
Escalate patterns or systemic issues impacting multiple customers or products

Cross-Functional Alignment

Act as the primary bridge between customers and internal organizations
Align Support, Engineering, Delivery, and Product teams with customer needs
Partner with Sales for technical alignment (non-quota carrying)
Drive structured feedback into Product Management and Engineering
Influence roadmap discussions based on customer impact and trends

Training, Enablement & Documentation

Identify customer knowledge gaps and coordinate training efforts
Maintain detailed account plans and technical documentation
Deliver technical briefings, presentations, and updates to stakeholders
Ensure documentation supports audit readiness and operational transparency

Success Measures

Customer satisfaction, confidence, and retention
Measurable reduction in escalations and incident impact
Improved alignment between customer expectations and delivery execution
Identification and resolution of systemic technical issues
Contribution to improved product stability and operational outcomes

Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
Deep understanding of enterprise software, infrastructure, and IT operations
Experience managing large-scale or complex customer environments
Strong executive communication, organizational, and leadership skills

Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $125,150- $153,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. 
Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.

Apply