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Customer Operations Manager Jobs in Illinois (NOW HIRING)

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$22.60 - $24.04/hr

Support Sales with managing the branch's key accounts. * Enter loads and confirm notes about the ... Schedule pickup and delivery appointments with warehouses and customers. * Track the status of ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

Customer Operations Associate I Loop is industrializing services through AI, starting with one of ... Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its ...

Culligan International Company

Be Seen First

International Customer Operations Specialist

Rosemont, IL · On-site

$58K - $74K/yr

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

New

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

New

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

New

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

New

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Illinois

Customer Operations Manager information

See Illinois salary details

$43.1K

$119.8K

$131.3K

How much do customer operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer operations manager in Illinois is $119,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,800.00 and $129,800.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Illinois? The most popular types of Customer Operations jobs in Illinois are:
What are popular job titles related to Customer Operations Manager jobs in Illinois? For Customer Operations Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Illinois look for? The top searched job categories for Customer Operations Manager jobs in Illinois are:
What cities in Illinois are hiring for Customer Operations Manager jobs? Cities in Illinois with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Illinois as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $119,847 per year, or $57.6 per hour.

Customer Service Operations Manager

Salt

Chicago, IL • On-site

$138K/yr

Other

Posted 6 days ago

Job description

Regional Customer Service Operations Manager


Location: Chicago, IL (Hybrid)

Travel: Up to 50%


We are partnering with a global leader in industrial automation to identify a Regional Customer Service Operations Manager who will serve as the primary operational leader for a portfolio of strategic key accounts. This position combines after-sales leadership, customer relationship management, and service operations, ensuring customers maximize the performance and reliability of their automated systems.


This is a highly client-facing role where success is measured by operational excellence, customer satisfaction, and the ability to build trusted partnerships with some of the company's most important customers.


What You'll Do

  • Serve as the primary operational partner for strategic key accounts, building strong, long-term customer relationships.
  • Own the complete after-sales service experience, ensuring customers achieve maximum system performance and operational success.
  • Lead regional service teams, including Resident Engineers, Field Service Engineers, Technical Support, and Service Coordinators.
  • Manage customer escalations and proactively resolve complex operational and technical challenges.
  • Review operational KPIs with customers, identify opportunities for improvement, and develop action plans that drive measurable results.


What We're Looking For

  • 7+ years of experience in After Sales, Customer Service Operations, Technical Services, Field Service Management, Industrial Automation, Intralogistics, or Material Handling.
  • Strong background managing key accounts and building executive-level customer relationships.
  • Proven experience leading cross-functional service organizations in complex industrial environments.
  • Strong analytical mindset with experience leveraging KPIs to improve customer performance and operational efficiency..


Preferred Experience

  • Industrial Automation
  • Material Handling
  • Warehouse Automation
  • Robotics
  • ASRS
  • AGVs/LGVs
  • Packaging Equipment
  • Reliability Engineering
  • PLCs or Industrial Controls
  • SAP, Salesforce, or similar ERP/CRM platforms


Why Join?


Join a global organization at the forefront of industrial automation, where you'll play a critical role in shaping the customer experience after installation. You'll act as a trusted advisor to key customers, lead high-performing service teams, and directly influence operational performance across some of the most advanced automated manufacturing facilities in North America.

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