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Customer Operations Associate Jobs in Springfield, MA

GIBBS OIL COMPANY LP

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

  • Retirement

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently ... Your role is integral in creating a positive shopping experience and supporting daily operational ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA

$14 - $19.25/hr

  • Retirement

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently ... Your role is integral in creating a positive shopping experience and supporting daily operational ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

  • Retirement

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently ... Your role is integral in creating a positive shopping experience and supporting daily operational ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

  • Retirement

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently ... Your role is integral in creating a positive shopping experience and supporting daily operational ...

Lowe's

Operations Supervisor Night

Hartford, CT

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our teams enjoy a positive work environment where leaders support and respect you, and associates ... LOW) is a FORTUNE ® 50 home improvement company serving approximately 16 million customer ...

Lowe's

Operations Supervisor Weekend Night

Hartford, CT

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our teams enjoy a positive work environment where leaders support and respect you, and associates ... LOW) is a FORTUNE ® 50 home improvement company serving approximately 16 million customer ...

Dollar Tree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Pearson

Advanced Associate, Customer Service

Hartford, CT · On-site

$14.75 - $20.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... This is a hands-on operations role for someone who enjoys solving problems, staying organized, and ...

New

Family Dollar

Customer Service Associate I

Northampton, MA · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

Customer Service Associate I

Manchester, CT · On-site

$14.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

Customer Service Associate I

East Hartford, CT · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

Customer Service Associate I

Wethersfield, CT · On-site

$14.50 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

Customer Service Associate I

Hartford, CT · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

CUSTOMER SERVICE ASSOCIATE I

Springfield, MA · On-site

$14 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Hartford, CT · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

East Hartford, CT · On-site

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Easthampton, MA · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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Showing results 41-60

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Springfield, MA

Customer Operations Associate information

See Springfield, MA salary details

$9

$25

$50

How much do customer operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer operations associate in Springfield, MA is $25.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $27.31 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are the most commonly searched types of Customer Operations jobs in Springfield, MA?

The most popular types of Customer Operations jobs in Springfield, MA are:

What are popular job titles related to Customer Operations Associate jobs in Springfield, MA?

For Customer Operations Associate jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Springfield, MA look for?

The top searched job categories for Customer Operations Associate jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Operations Associate jobs?

Cities near Springfield, MA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Springfield, MA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,288 per year, or $25.6 per hour.

Customer Service Associate

GIBBS OIL COMPANY LP

Hadley, MA • On-site

$14 - $19.25/hr

Other

Retirement

Re-posted 18 days ago

Job description

Gibbs Oil Company is seeking enthusiastic and dependable Customer Service Associates to join our team. As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is integral in creating a positive shopping experience and supporting daily operational success.

This is an excellent opportunity for individuals who enjoy engaging with people and working in a fast-paced retail setting.

Requirements

Requirements:

  • Must be at least 18 years old.

  • Strong communication and customer service skills.

  • Ability to operate cash registers and handle money accurately.

  • Comfortable standing for extended periods and performing light physical tasks such as stocking shelves.

  • Ability to work flexible shifts, including evenings, weekends, and holidays.

  • Previous retail or customer service experience is preferred but not required.

  • Positive attitude, reliability, and ability to work well in a team environment.

Benefits

We offer sick time, 401K and have growth opportunities for promotions within the company. A full time rule and waiting period may apply.

Apply