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Customer Operations Associate Jobs in Somerville, MA

Eastern Bank

Operations Associate

Medford, MA

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate

North Andover, MA

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Factory Motor Parts

Operations Associate

Lowell, MA · On-site

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Tive

Refurb Operations Associate

Boston, MA · On-site

$21/hr

Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters. As the Refurb Operations Associate , you will help us grow and improve the ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Somerville, MA

Customer Operations Associate information

See Somerville, MA salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer operations associate in Somerville, MA is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Somerville, MA look for?

The top searched job categories for Customer Operations Associate jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Customer Operations Associate jobs?

Cities near Somerville, MA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Somerville, MA as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $58,357 per year, or $28.1 per hour.

Operations Associate

Eastern Bank

Medford, MA

$24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description

 Starting Rate: $24.50 

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

  • Managing the branch cash vault to within prescribed limits and serving as the vault custodian.  Must master the use of the bank's cash forecasting system. 
  • Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.
  • Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
  • Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
  • Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
  • Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

  • Opening deposit accounts and taking loan applications for various lending units 
  • Closing consumer loans 
  • Making referrals to other bank business lines and third-party partners
  • Handling routine account maintenance and other servicing issues
  • Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer.  If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

  • Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.  Individual should be an outgoing self-starter and be technically literate.
  • Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role.  Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. 

Working Conditions:

  • Ability to stand and remain standing for up to five hours at a time without a break. 
  • May be required to lift and/or move coin/currency bags weighing 25-30 pounds.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer.  All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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