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Customer Operations Associate Jobs in Somerville, MA

Datavant

Commercial Operations Associate

Boston, MA · On-site

$103K - $139K/yr

... Commercial Operations Associate, you will be a key member of our commercial team at Datavant ... Maintain and update CRM systems to ensure data accuracy and integrity. * Prepare and present ...

Carmax

Business Operations Associate - Full Time

Boston, MA · On-site

$17.40 - $36.90/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Blueground

Operations Associate - Boston

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for a detail-oriented Field Operations Associate to join our Boston M.A ... Act as the on-the-ground liaison between the field, operations leadership, and the Customer ...

St Francis House

Development Operations Associate

Boston, MA · On-site

$21.73 - $23.91/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Job Summary The Development Operations Associate supports a variety of Development functions ... Excellent interpersonal and customer service skills. * Excellent organizational skills with ...

Groma

Junior Property Operations Associate

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Property Operations Associate will play a crucial role in overseeing the day-to-day operational ... in customer service or hospitality position, experience in the real estate industry a plus!

Groma

Junior Property Operations Associate

Boston, MA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Property Operations Associate will play a crucial role in overseeing the day-to-day operational ... in customer service or hospitality position, experience in the real estate industry a plus!

Roku

Ad Operations Associate

Boston, MA · On-site

$94K - $122K/yr

  • Medical

  • Life

  • PTO

... customer objectives and delight our user base. About the role Roku is seeking an Ad Operations ... Associate to join our growing Sponsorship team. In this role, you will help facilitate the launch ...

Carmax

Business Operations Associate

Boston, MA

$17.40 - $28/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Eastern Bank

Operations Associate I (Newton Langley)

Newton, MA · On-site

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

CarMax, Inc.

Business Operations Associate

Danvers, MA · On-site

$17.40 - $28/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Somerville, MA

Customer Operations Associate information

See Somerville, MA salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer operations associate in Somerville, MA is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.90 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What job categories do people searching Customer Operations Associate jobs in Somerville, MA look for?

The top searched job categories for Customer Operations Associate jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Customer Operations Associate jobs?

Cities near Somerville, MA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Somerville, MA as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $58,357 per year, or $28.1 per hour.

Operations Associate, Jackpocket (PM Shift)

DraftKings, Inc.

Andover, MA • On-site

$19/hr

Full-time

Posted 25 days ago

DraftKings rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 15 rated gambling companies

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
**Earn a $2,000 sign-on bonus after completing 90 days of employment!**
The following full-time shifts are currently available. Shift availability is subject to change based on business needs and hiring activity.
  • 3:00 p.m- 11:00 p.m | Sunday and Monday off
  • 3:00 p.m- 11:00 p.m | Monday and Tuesday off
  • 3:00 p.m- 11:00 p.m | Wednesday and Thursday off

As an Operations Associate, you'll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You'll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team's success while enhancing the lottery experience for our customers.
What you'll do as an Operations Associate
  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
  • Keep our systems updated with real-time customer order statuses and tracking information.
  • Streamline and organize workflows to meet daily objectives and hit deadlines.
  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
  • Step in to support various operational projects as they arise, contributing to the team's overall success.

What you'll bring
  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
  • Exceptional customer service, communication, and time management skills.
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is $19.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-AJ2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

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