ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Bedford, MA

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Factory Motor Parts

Operations Associate

Lowell, MA · On-site

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Factory Motor Parts

Operations Associate

Lowell, MA · On-site

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Bedford, MA

Customer Operations Associate information

See Bedford, MA salary details

$10

$27

$53

How much do customer operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer operations associate in Bedford, MA is $27.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $28.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Bedford, MA?

For Customer Operations Associate jobs in Bedford, MA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Bedford, MA look for?

The top searched job categories for Customer Operations Associate jobs in Bedford, MA are:

What cities near Bedford, MA are hiring for Customer Operations Associate jobs?

Cities near Bedford, MA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Bedford, MA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $56,231 per year, or $27 per hour.

Operations Associate

The Drouin Wealth Management Group

Nashua, NH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Are you ready to kickstart your career in financial services by diving into the operational heart of an innovative and award-winning firm? At The Drouin Wealth Management Group, our Operations Associates gain hands-on experience in our insurance and operations departments. If you are the kind of person who thrives on learning through doing, eager to contribute as part of a dynamic team while developing your professional skills, then being an Operations Associate may be the right fit. This entry-level role is designed to cultivate your capabilities within the administrative and operational processes necessary for success in financial services.

As an Operations Associate, you will act as an essential support within the insurance and operations departments, assisting in the processing of paperwork and the setup of accounts. This role provides a foundational experience for entry-level professionals, offering the chance to learn on the job and develop critical administrative proficiency with the potential to advance your career within the industry. You will contribute directly to the smooth operation of our financial services firm, all while gaining exposure to industry practices and procedures.

Key Responsibilities:

  • Assist in processing paperwork related to insurance and investment applications and account management
  • Support the setup of new accounts and maintain accurate records within operational systems
  • Collaborate with team members to ensure timely and efficient handling of operational tasks
  • Provide general administrative support, participating in various tasks and activities within the operations department
  • Engage in learning opportunities that enhance your understanding of financial operations and industry standards

Qualifications:

  • High school diploma required; some college coursework or experience in administrative or customer service settings preferred
  • Strong organizational skills and attention to detail
  • Eagerness to learn and participate in training opportunities related to operations and financial services.
  • Bachelor’s degree in finance, business administration, or a related field preferred; or equivalent experience in similar tasks.
  • Preferred, but not required: Life Accident & Health, Securities Industry Exam (SIE)

Location Note:

  • This is an in-person full-time position at our office in Nashua, NH. Candidates that live more than 45 minutes of commuting to Nashua, NH need not apply.

Apply