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Customer Operations Associate Jobs in Bedford, MA

Tycho AI, Inc

Operations Associate

Cambridge, MA · On-site

About the Role We are looking for an Operations Associate to help keep the company running smoothly ... Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements ...

Tive

Refurb Operations Associate

Boston, MA · On-site

$21/hr

Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters. As the Refurb Operations Associate , you will help us grow and improve the ...

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate I

Salem, NH · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate I

Salem, NH · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Bedford, MA

Customer Operations Associate information

See Bedford, MA salary details

$10

$27

$53

How much do customer operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer operations associate in Bedford, MA is $27.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $28.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Bedford, MA?

For Customer Operations Associate jobs in Bedford, MA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Bedford, MA look for?

The top searched job categories for Customer Operations Associate jobs in Bedford, MA are:

What cities near Bedford, MA are hiring for Customer Operations Associate jobs?

Cities near Bedford, MA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Bedford, MA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $56,231 per year, or $27 per hour.

Operations Associate

Tycho AI, Inc

Cambridge, MA • On-site

Full-time

Posted 13 days ago

Job description

About Tycho.AI
Tycho.AI is redefining the future of autonomous intelligence. Spun out of MIT and backed by DoD contracts, we are building breakthrough AI and autonomy solutions for unmanned systems operating in GPS-denied and contested environments. We are a fast-growing, dual-use technology company at the forefront of national security and commercial innovation, with a mission to push the boundaries of what autonomous systems can achieve.
Joining Tycho.AI means being part of a team shaping the next decade of autonomy from defense applications to commercial opportunities in areas like logistics, disaster response, and beyond. If you want to work at the cutting edge of autonomy and robotics with a company that's poised for major impact and growth, we want to hear from you.
About the Role
We are looking for an Operations Associate to help keep the company running smoothly across day-to-day office operations, financial administration, and executive support. You will serve as a key ambassador for the organization, managing external visitor experiences and meeting logistics while fostering internal culture through employee events and morale initiatives.
This is a hands-on role that touches many parts of the business. You will work closely with leadership, employees, vendors, and our finance and operations functions to make sure things get done accurately and efficiently.
The ideal candidate is organized and detail-oriented, but also flexible, pragmatic, and comfortable with ambiguity. You won't always have a step-by-step playbook-or even a clearly defined task list. We are looking for someone who can figure things out, ask good questions when needed, and take ownership of getting the job done.
You will work alongside a highly technical team of engineers. You don't need to be an expert in AI or defense technology, but you should be comfortable working in a technical environment and interacting with people who are deeply focused on their work.
What You'll Do
Office & Workplace Operations
  • Manage day-to-day office operations, including supplies, equipment, vendors, visitors, and facilities.
  • Coordinate office services, maintenance, repairs, and other workplace needs.
  • Help maintain a well-organized, welcoming, and functional office environment.
  • Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements, and other community and corporate events.
  • Maintain a positive, uplifting workplace culture and work with leadership on employee engagement initiatives.
  • Manage office-related purchasing and vendor relationships.
  • Support onboarding and offboarding logistics for employees.
  • Help establish and improve operational processes as the company grows.
Financial & Administrative Operations
  • Support day-to-day financial administration, including expense reports, invoices, receipts, purchasing, and corporate card administration.
  • Assist with accounts payable and vendor management.
  • Maintain accurate records and documentation.
  • Help manage recurring payments, subscriptions, and vendor renewals.
  • Coordinate with external accounting, payroll, insurance, and other professional service providers as needed.
General Operations
  • Take on special projects and operational tasks as the company evolves.
  • Identify opportunities to make processes more efficient and implement improvements.
  • Work cross-functionally with teams across the company to solve problems and keep things moving.
  • Be willing to jump into areas outside your core responsibilities when the business needs it.
Executive & Leadership Support
  • Provide administrative support to company leadership as needed.
  • Handle ad hoc requests and projects that help leadership operate more effectively.
  • Exercise good judgment and discretion when handling confidential or sensitive information.
What We're Looking For
  • 2-5 years of professional experience in operations, office management, business administration, executive support, finance administration, or a similar role.
  • Highly organized with strong attention to detail.
  • Comfortable managing multiple priorities and switching between tasks throughout the day.
  • Adaptable and willing to take on whatever needs to get done, including tasks that aren't explicitly listed in this job description.
  • Strong sense of ownership and comfort working independently, while knowing when to ask questions or seek guidance.
  • Strong written and verbal communication skills.
  • Comfortable working with highly technical teams and learning new concepts, tools, and systems.
  • Proficiency with common productivity tools such as Google Workspace, Confluence/Jira, Expensify, and similar software.
You'll Be a Great Fit If...
  • You enjoy being the person who makes things happen behind the scenes.
  • You are comfortable with a role where no two days look exactly the same.
  • You don't need every task spelled out before you can get started.
  • You are resourceful and naturally look for solutions rather than reasons something can't be done.
  • You are a people person and enjoy engaging with coworkers, leaders, and visitors.
  • You can work with engineers and technical teams without needing to understand every technical detail.
  • You care about getting the small things right while keeping sight of the bigger picture.
  • You are comfortable saying, "I don't know, but I'll figure it out."
  • You thrive in a startup environment where priorities can change quickly and your responsibilities will evolve as the company grows.
Why Tycho.AI
  • Be part of a rapidly scaling startup defining the future of autonomous intelligence.
  • Collaborative, high-trust culture that values innovation, execution, and continuous learning.
  • Competitive salary, meaningful equity, and generous benefits package.

Equal Employment Opportunity (EEO) Statement:
Tycho AI is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or protected veteran status.
E-Verify and Right to Work
Tycho AI participates in E-Verify to confirm work authorization in the United States. Applicants must be authorized to work in the U.S. and may be subject to a government security clearance process

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