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Customer Operations Associate Jobs in Santa Rosa, CA

The Bay Club Company

Operations Associate

Novato, CA · On-site

GENERAL SUMMARY The Operations Associate is responsible for contributing to the success of the ... PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check ...

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Customer Operations Associate information

See Santa Rosa, CA salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer operations associate in Santa Rosa, CA is $28.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $29.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Santa Rosa, CA look for? The top searched job categories for Customer Operations Associate jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Customer Operations Associate jobs? Cities near Santa Rosa, CA with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Santa Rosa, CA as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 25% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,466 per year, or $28.1 per hour.

Operations Associate

The Bay Club Company

Novato, CA • On-site

Part-time

Posted 14 days ago

Job description

GENERAL SUMMARY
The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person--we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Customer Service
  • Greet members and guests upon arrival to the Club.
  • Check members in by verifying their membership.
  • Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
  • Book appointments, program, and class reservations for members and guests.
  • Provide information regarding Club programming and facilities.
  • Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
  • Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
  • Provide membership sales team with guest/prospect lead contact information.

Reception Desk Oversight (if applicable)
  • Operate cash register.
  • Process payments.
  • Manage/handle cash and balance cash drawer each shift.
  • Perform opening and/or closing duties, as required.
  • Answer and transfer phone calls

Café Oversight (if applicable)
  • Create and serve food and beverage items.
  • Promote daily specials and encourage upgrades to each order.
  • Operate cash register, process payments through cash or credit card handling and/or member account charges.
  • Café opening and/or closing duties, as required.
  • Maintain a clean, safe work environment according to State and Local food safety standards.
  • State Food Handler Certification
  • Responsible Beverage Service (RBS) state certification (if serving alcohol)

Pool Deck Oversight (if applicable)
  • Greet members and guests upon arrival to the Pool Area.
  • Act as a Host in the designated area or event space
  • Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up)
  • Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
  • Communicate and book appointments for programs and events.
  • Provide information regarding Club programming and facilities updates.
  • Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean.
  • Provide towels as needed, assist with towel operation.

Parking Garage Oversight (if applicable)
  • Warmly greeting each member with a smile.
  • Check members and guests in by verifying their membership.
  • When necessary, audit cars parked in garage.
  • Perform any opening and/or closing duties, as required.

Cleanliness
  • Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas)
  • Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas.
  • Restock vanity supplies and replenish inventory and janitorial products.
  • Maintain a clean, safe work environment.
  • Assist with laundry functions that include collecting, washing, drying, and folding towels.

Communication and Relationships
  • Communicate timely and follow up, as appropriate.
  • Active participation in required events, programs, meetings, and trainings.

OTHER JOB FUNCTIONS
  • Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
  • Policies and Regulations -- Knowledge of company polices.
  • Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.
  • Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information.
  • Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook.

EXPERIENCE & EDUCATION
  • At least one year experience in the hospitality industry or related service position preferred.
  • Food Safety certified (if applicable)
  • Professional, friendly manner and excellent customer service attitude and abilities.
  • Strong verbal communication and conflict resolution skills.
  • Enthusiastic, responsible, and dependable team player.
  • Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
  • Well organized and detail oriented.
  • CPR certified.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The noise level in the work environment is usually moderate.
The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

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