Customer Operations Associate Jobs in Irving, TX

About this role:
The Operations Associate for Learning & Development provides a pivotal role in our success story at Gartner. In this role you will be a part of the Learning Solutions & Enablement team in our wider Talent Effectiveness Organization, focusing on back-end operational and logistical elements of our learning programs. This individual will support the skill development of Gartner associates.
What you will do:

• Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies.
• Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting.
• Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale.
• Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions.
• Identify areas for process improvements and collaborate with Operations leadership to implement.
• Support broader global L&D activities and firm wide initiatives.
• Provide LMS support for all programs that may require it.
• Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported.
• Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.

Who you are:

• Bachelor's Degree or equivalent in years of work experience
• 1 -2 years of HR, training or relevant professional experience
• Superior problem-solving ability
• Demonstrated initiative and resourcefulness
• Strong process/project management skills
• Excellent prioritization and organizational skills
• Excellent written and oral communication skills
• Strong attention to detail
• Effective time management skills and ability to work well under pressure
• Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)

**Must be within a 60-minute commutable distance to Irving, TX or Ft. Myers, FL.**
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 45,000 USD - 60,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:112848
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