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Customer Operations Associate Jobs in Richardson, TX

Kith

Operations Associate

Dallas, TX · On-site

$17/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

Dallas, TX · On-site

$17/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Level Four

Trading & Operations Associate

Dallas, TX · On-site

  • PTO

Trading And Operations Associate Our team is growing, and we need you! Come be a part of this ... Proven track record of providing exceptional proactive customer service; can communicate with ...

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Customer Operations Associate information

See Richardson, TX salary details

$8

$23

$45

How much do customer operations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer operations associate in Richardson, TX is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $24.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Richardson, TX?

For Customer Operations Associate jobs in Richardson, TX, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Richardson, TX look for?

The top searched job categories for Customer Operations Associate jobs in Richardson, TX are:

What cities near Richardson, TX are hiring for Customer Operations Associate jobs?

Cities near Richardson, TX with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Richardson, TX as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,562 per year, or $23.3 per hour.

Customer Operations Specialist

Delta Electronics (Americas) Ltd.

Plano, TX • On-site

$60K - $76K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Who We Are
Founded in 1971, Delta is a global leader in power electronics and energy-efficient solutions, delivering advanced switching power supplies, thermal management systems, and critical infrastructure technologies.
With operations across five continents and nearly 200 global locations, Delta supports industries including data center infrastructure, industrial automation, telecom power, renewable energy, and EV charging.
Guided by our mission - "To provide innovative, clean, and energy-efficient solutions for a better tomorrow" - Delta combines engineering excellence with a strong commitment to sustainability and long-term value creation.
Position Overview:
Location: Plano, Texas onsite 100%
Compensation: $55K - $70K (commensurate with experience)
Bonus: Eligible
Work Authorization: This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future sponsorship.
The Customer Operations Specialist will serve as a key operational liaison between Delta Electronics and assigned customer accounts, managing the full sales order lifecycle from purchase order receipt through invoice resolution. This role is highly customer-focused and plays a critical role in ensuring operational excellence, on-time delivery performance, and an overall positive customer experience.
The ideal candidate is detail-oriented, highly organized, and comfortable operating within a fast-paced environment while collaborating cross-functionally across Planning, Purchasing, Shipping, Finance, and Sales teams. This individual must possess strong communication skills, operational problem-solving capabilities, and the ability to manage multiple priorities simultaneously.
Key Responsibilities
  • Manage daily operational activities for assigned customer accounts, overseeing the full sales order lifecycle from PO receipt through invoice completion and payment resolution.
  • Perform order management and material planning activities within SAP, including reviewing inventory positions, updating sales orders, and coordinating delivery schedules.
  • Partner closely with internal teams including Purchasing, Planning, Shipping, and Sales to ensure customer commitments are delivered accurately, on time, and in full.
  • Provide customers with operational updates including open order status, shipment tracking, delivery schedules, and invoice reporting through email, customer portals, phone communication, and recurring meetings.
  • Support operational reporting activities utilizing Excel functions such as Pivot Tables, VLOOKUPs, and reporting dashboards for management and sales team visibility.
  • Coordinate customer drop shipments with Delta manufacturing and warehouse facilities to support customer delivery requirements.
  • Collaborate with Accounts Receivable and Accounts Payable teams to resolve invoice discrepancies, payment issues, and customer inquiries.
  • Troubleshoot operational and customer-related issues in real time while maintaining a high level of professionalism and customer service.

Minimum Qualifications
  • Associate Degree in Business Administration or related field preferred; equivalent combination of education and relevant experience will also be considered.
  • Minimum 2-5 years of experience within customer service, customer operations, business operations, order management, or supply chain support environments.
  • Experience working within ERP systems; SAP experience highly preferred.
  • Strong Microsoft Office proficiency, particularly within Excel (Pivot Tables, VLOOKUPs, reporting functions).
  • Excellent verbal and written communication skills with customer-facing experience.
  • Demonstrated ability to manage multiple priorities in a fast-paced operational environment.
  • Strong organizational skills, attention to detail, and problem-solving capabilities.
  • Ability to work cross-functionally within a collaborative team environment.

Pay Range
USD $60,500.00 - USD $76,000.00 /Yr.
Preferred Qualifications
  • Experience supporting manufacturing, distribution, logistics, supply chain, or operational business environments.
  • Previous experience managing customer accounts, order fulfillment, shipment coordination, or operational reporting.
  • Exposure to inventory management, material planning, or shipping coordination processes.

Benefit at Delta Electronics Americas
Delta Electronics offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. Employees can choose from multiple medical plan options, including employer contributions to Health Savings Accounts, along with dental and vision coverage. Delta also provides a competitive 401(k) plan with company match, life and disability insurance, and a range of voluntary benefits. Additional resources such as flexible spending accounts, mental health support, and an Employee Assistance Program are available to help employees and their families thrive both personally and professionally.
Life at Delta
EEO Statement
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

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