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Customer Operations Associate Jobs in Dallas, TX

Lyft

Operations Associate

Dallas, TX · On-site

... Operations Associate to join our Dallas Fort-Worth team full-time. Reporting into the Operations ... Assists customers with the car rental process, including but not limited to Express Drive customer ...

Gartner

Operations Associate

Irving, TX · On-site

The Operations Associate for Learning & Development provides a pivotal role in our success story ... Provide excellent front line customer service for new hires, program stakeholders, managersand ...

Gartner, Inc.

Operations Associate

Irving, TX · On-site

The Operations Associate for Learning & Development provides a pivotal role in our success story at ... Provide excellent front line customer service for new hires, program stakeholders, managers and ...

L'AGENCE

RETAIL OPERATIONS ASSOCIATE

Dallas, TX · On-site

Operations Associate The operations associate is responsible for receiving, unpacking and preparing ... Executes transfers, RTVs, damages and customer charge sends Back-of-House Organization * Lead ...

Serve Robotics

Field Operations Associate

Dallas, TX · On-site

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Serve Robotics

Field Operations Associate

Dallas, TX · On-site

$22/hr

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

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Customer Operations Associate information

See Dallas, TX salary details

$9

$25

$50

How much do customer operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer operations associate in Dallas, TX is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $27.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Dallas, TX?

The most popular types of Customer Operations jobs in Dallas, TX are:

What are popular job titles related to Customer Operations Associate jobs in Dallas, TX?

For Customer Operations Associate jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Dallas, TX look for?

The top searched job categories for Customer Operations Associate jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Operations Associate jobs?

Cities near Dallas, TX with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,124 per year, or $25.5 per hour.

Operations Associate

Lyft

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Lyft rating

7.6

Company rating: 7.6 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

2nd of 9 rated taxi private hire

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.
Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Dallas Fort-Worth team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Dallas Fort-Worth sounds exciting, we would love to meet you!
Responsibilities:
  • Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
  • Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
  • Manages vehicle lot organization, vehicle transportation, and other daily rental operations
  • Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
  • Builds trust and works effectively with others to achieve results and team goals
  • Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
  • Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Experience:
  • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
  • Familiarity with the Dallas Fort-Worth area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
  • Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
  • Bonus points if you love ride-sharing so much that you're a Lyft driver too!
  • Proficiency in other languages is considered a plus!
  • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
Benefits:
  • Great medical, dental, and vision insurance options with additional programs available when enrolled
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan with company match to help save for your future
  • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Subsidized commuter benefits
  • Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.
This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite
The expected base pay range for this position in the Dallas Fort-Worth area is $17.84 - $22.30 per hour, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

What Lyft employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lyft

Sourced by ZipRecruiter

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Industry

Ground public transportation

Company size

5,001 - 10,000 Employees

Headquarters location

San Francisco, CA, US

Year founded

2012

Social media

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