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Customer Operations Associate Jobs in Massachusetts

Cubesmart

Store Operations Associate

Canton, MA · On-site

$19 - $21/hr

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Carmax

Business Operations Associate - Part Time

Boston, MA · On-site

$17.40 - $36.90/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Datavant

Commercial Operations Associate

Boston, MA · On-site

$103K - $139K/yr

... Commercial Operations Associate, you will be a key member of our commercial team at Datavant ... Maintain and update CRM systems to ensure data accuracy and integrity. * Prepare and present ...

Blueground

Operations Associate - Boston

Boston, MA · On-site

The Role We're looking for a detail-oriented Field Operations Associate to join our Boston M.A ... Act as the on-the-ground liaison between the field, operations leadership, and the Customer ...

Carmax

Business Operations Associate - Full Time

Boston, MA · On-site

$17.40 - $36.90/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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Customer Operations Associate information

See Massachusetts salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations associate in Massachusetts is $28.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.95 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Massachusetts? The most popular types of Customer Operations jobs in Massachusetts are:
What are popular job titles related to Customer Operations Associate jobs in Massachusetts? For Customer Operations Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Massachusetts look for? The top searched job categories for Customer Operations Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Operations Associate jobs? Cities in Massachusetts with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,401 per year, or $28.1 per hour.

Stadium Operations Associate

Kraft Sports And Entertainment LLC

Foxboro, MA • On-site

$15 - $20/hr

Part-time

Re-posted 6 days ago

Job description

SUMMARY

The Stadium Operations Associate is responsible for the execution of and the enhancement of overall stadium experience by interacting with guests, conducting quality assurance, and continuing our reporting efforts to sustain excellence. This role will introduce various elements of event operations and fan engagement.

DUTIES AND RESPONSIBILITIES

  1. Provide exceptional customer service by greeting guests, answering questions and resolving challenges.
  2. Assist with event setup and breakdown for Stadium events including ticketed events and private functions.
  3. Assist with Designated Driver Activation program.
  4. Assist with prize fulfillment and customer service.
  5. Monitor site operations and provide detailed post event recaps as assigned.
  6. Utilize CMMS system to report operational issues including safety hazards, facility damage, cleanliness issues and other operational deficiencies.
  7. Support internal departments with maintaining efficiencies throughout guest-facing spaces in stadium including Concourses, Premium Club and Suite spaces and other areas as assigned.
  8. Special projects and assignments as business dictates.

SUPERVISORY RESPONSIBILITIES

  • This position has no supervisory responsibilities

SKILLS AND QUALIFICATIONS

  • High School Diploma
  • Prior stadium operations experience a plus
  • Strong communication & interpersonal skills
  • Strong organizational skills with ability to multi-task
  • Outgoing personality, highly energetic, and enthusiastic
  • Ability to work comfortably both independently and in a team environment
  • Basic computer skills including the Microsoft Office Suite of products
  • Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule
  • Must be able to work outdoors during all times of the year
  • Must be able to interface with all levels of the organization and represent the Stadium Operations Team in a highly professional manner
  •  

PHYSICAL DEMANDS 

  • The employee is frequently required to stand for long periods of time
  • The employee frequently is required to talk or hear
  • The employee is occasionally required to reach with hands and arms
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT 

  • The noise level in the work environment is sometimes loud
  • Will work in all types of weather, including extreme heat and cold
  • This is a fast-paced environment with many moving parts

CERTIFICATES, LICENSES, REGISTRATIONS

  • None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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