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Customer Operations Associate Jobs in Delaware (NOW HIRING)

Agilent

Customer Service Associate

Wilmington, DE · On-site

$22.89 - $35.76/hr

We are looking for a motivated and team focused Customer Service Associate who will be a part of a ... As a member of the Americas Customer Operations Center , you take responsibility for providing an ...

Agilent

Customer Service Associate

Wilmington, DE · Hybrid

$22.89 - $35.76/hr

We are looking for a motivated and team focused Customer Service Associate who will be a part of a ... As a member of the Americas Customer Operations Center , you take responsibility for providing an ...

Carmax

Business Office Associate

Newark, DE · On-site

$21.86 - $24.61/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Carmax

Business Office Associate

Newark, DE · On-site

$21.86 - $24.61/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

CarMax, Inc.

Business Office Associate

Newark, DE · On-site

$21.86 - $24.61/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Chase

Trading Lifecycle Associate II

Newark, DE · On-site

Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience. * Interface with other operations departments to research and resolve ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Delaware

Customer Operations Associate information

See Delaware salary details

$9

$25

$50

How much do customer operations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer operations associate in Delaware is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Delaware? The most popular types of Customer Operations jobs in Delaware are:
What are popular job titles related to Customer Operations Associate jobs in Delaware? For Customer Operations Associate jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Delaware look for? The top searched job categories for Customer Operations Associate jobs in Delaware are:
What cities in Delaware are hiring for Customer Operations Associate jobs? Cities in Delaware with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Delaware as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,521 per year, or $25.7 per hour.

Customer Service Associate

Agilent

Wilmington, DE • On-site

$22.89 - $35.76/hr

Full-time

Posted 12 days ago

Agilent Technologies rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

88th of 538 rated manufacturers

Job description

Job Description
We are looking for a motivated and team focused Customer Service Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills.
As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.
Shift Hours: 9:30 to 6 PM Mon - Fri ET
This role follows a Hybrid work schedule. Agilent's Hybrid model consists of up to 2 days (Monday and Friday) working remotely and 3 days (Tuesday, Wednesday, and Thursday) on site.
Responsibilities:
  • Handle a high volume of phone calls, chats, and emails in a Call Center environment.
  • Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.
  • Place phone and written customer orders.
  • Grow and maintain customer relationships.
  • Ensure the highest level of customer service and satisfaction.
  • Research Billing and Invoice Inquiries as well as disputes.
  • Adopt/apply Continuous Improvement' mindset by identifying improvement opportunities and driving implementation.
  • Positively handle customer service environment challenges.
  • Cross-training to learn and perform additional activities as business needs dictate.

Qualifications
  • Bachelor's Degree or equivalent work experience
  • Minimum of 3 years Customer Service experience
  • Prior call center experience preferred
  • Insurance, healthcare or medical billing experience preferred
  • Excellent written and verbal communication skills
  • Familiarity with SAP or related order processing platforms

Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service

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