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Customer Operations Associate Jobs in Delaware (NOW HIRING)

Dick's Sporting Goods

... operational processes ... Greet everyone (teammates and customers) and proactively approach athletes to understand their ...

Dick's Sporting Goods

... operational processes ... Greet everyone (teammates and customers) and proactively approach athletes to understand their ...

KOHLS

Seasonal Stockroom Operations Associate

Dover, DE · On-site

$15/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

KOHLS

Seasonal Stockroom Operations Associate

Newark, DE · On-site

$15/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

Kohl's

Seasonal Stockroom Operations Associate

Dover, DE · On-site

$15/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Engage customers by greeting them and offering assistance with products and services * Execute all ...

Express

Operations Expert

Rehoboth Beach, DE

Store Name Rehoboth Responsibilities Express is seeking a Retail Operations Expert to join our team ... customers, sales leadership team and associates Demonstrated collaborative skills and ability to ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer operations associate in Delaware is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Delaware?

The most popular types of Customer Operations jobs in Delaware are:

What are popular job titles related to Customer Operations Associate jobs in Delaware?

For Customer Operations Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Delaware look for?

The top searched job categories for Customer Operations Associate jobs in Delaware are:

What cities in Delaware are hiring for Customer Operations Associate jobs?

Cities in Delaware with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Delaware as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,521 per year, or $25.7 per hour.

Operations Associate - Loan Servicing

Best Egg

Wilmington, DE • On-site

Full-time

PTO

Posted 14 days ago

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution-working together to create a better financial future for our customers and communities.
At Best Egg, you'll find a culture grounded in our core values-putting people first, creating clarity, delivering with excellence, and leading with heart-enhanced by Barclays' commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people's financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization-while continuing to build the products and experiences that make Best Egg unique.
We're looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We're proud to be an equal opportunity employer committed to building a diverse and inclusive team.
Join our internal Operations team as we look for Loan Servicing Associates to support customer support activities focusing on customer inquiries, account maintenance, payment processing support, and financial hardship resolution. This will involve making outbound calls, handling inbound calls, and reviewing loan information. This is an ideal role for an experienced, detail-oriented, customer-focused person whether looking for an entry-level role or someone with many years of customer-specific experience. You can expect a fast-paced, fun production environment that includes continuous learning, high quality, and knowledge sharing.
Loan Servicing Associate roles are full-time, non-exempt positions where you work an hourly schedule and receive industry leading benefits, paid time off and monthly incentives based on performance. The schedules available are: 8am-5pm for Monday through Friday or 9am-6pm for Monday through Friday. Both schedules also require two Saturday shifts per month (9am-1pm).
Our headquarters in Wilmington offers state-of-the-art technology, comfortable work areas, an on-site gym, free snacks & drinks, and a bit of break time fun with our ping pong and arcade areas coupled with the ability to work remotely at home.
The first three weeks of employment will include onsite training and orientation at our Wilmington, DE office. Beginning in May 2027, employees in this position will be expected to work onsite a minimum of one day per week to support collaboration, connection, and team building.
Our Operations Associate team is crucial to our customer-centric business operations. We stand by principles of quality, customer satisfaction and delivering best in class customer service.
Duties and Responsibilities
  • Ensure we deliver a positive customer experience while performing loan servicing tasks including account updates, payment processing and financial hardship assistance
  • Handle inbound and outbound phone calls to assist customers with inquiries
  • Make recommendations on policies and procedures related to loan servicing
  • Provide feedback on call reason trends that can be used to enhance training; escalate complex issues and exceptions appropriately
  • Assist with special projects assigned by management

Requirements
Minimum Qualifications
  • High school diploma or equivalent; associate or bachelor's degree preferred
  • 1 to 2+ years in financial services or equivalent experience preferred
  • Customer-focused mindset with clear communication and demonstrated negotiation skills
  • Proficient with navigating basic computer applications and loan management systems
  • Ensure servicing activities are executed accurately in accordance with policies and procedures; follow regulatory, compliance and fair customer treatment standards
  • Positive and self-motivated with the ability to work effectively in a team environment

Preferred Qualifications
  • Strong organizational skills with the ability to multitask
  • Excellent verbal skills (active listening, positive tone, empathy, professionalism) along with strong written communication skills
  • Attention to detail & high emphasis on quality to enable working in a compliance-driven environment

Skill Set
  • High-functioning team emphasizing collaboration and strong performance
  • Build strong foundational skills for growth in lending operations
  • Be confident and willing to challenge status quo, but also willing to concede and execute other's ideas when necessary
  • Capable of teaching and learning from others to promote continuity of knowledge and personal development
  • Ability to work effectively as a team member and as an independent contributor

Closing Comment
Please note this job description is not designed to cover every activity, duty, or responsibility required for the job. Duties, responsibilities, and activities may change at any time with or without notice.
$19.75 - $21 an hour
This position is also eligible for a monthly incentive bonus based on performance.
Please note this job description is not designed to cover every activity, duty, or responsibility required for the job. Duties, responsibilities, and activities may change at any time with or without notice.

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