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Customer Operations Manager Jobs in Delaware (NOW HIRING)

Effectively manage customer relations through both direct contact and outreach programs. * Identify ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

Operations Manager

New Castle, DE · On-site

$65K - $70K/yr

S. locations and are known for operational excellence, safety, and long-term customer partnerships. Position Summary The Operations Manager leads all warehouse operations, including Import, Export ...

S. locations and are known for operational excellence, safety, and long-term customer partnerships. Position Summary The Operations Manager leads all warehouse operations, including Import, Export ...

... customer and associate experience while driving operational excellence. If you're ready to lead ... Serve as a Senior Manager on the store leadership team, providing strategic leadership and ...

... customer and associate experience while driving operational excellence. If you're ready to lead ... Serve as a Senior Manager on the store leadership team, providing strategic leadership and ...

... customer and associate experience while driving operational excellence. If you're ready to lead ... Serve as a Senior Manager on the store leadership team, providing strategic leadership and ...

... products that help our customers save money on their energy bills while reducing their ... Operations Manager sets operational strategy, owns site-level KPIs (safety, quality, cost, delivery ...

... customer contacts Manage cleaners including performance reviews, discipline and recognition Manage recruitment, hiring and training of window cleaners Conduct weekly safety training for window ...

Operations Manager

Milford, DE · On-site

$25K - $35K/yr

... with customer contacts • Manage cleaners including performance reviews, discipline and ... recognition • Manage recruitment, hiring and training of window cleaners • Conduct weekly ...

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for the overall safety, quality and performance and customer experience of either ...

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for the overall safety, quality and performance and customer experience of either ...

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... Position Overview The Operations Manager oversees all warehouse operations, including Import ...

New

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... Position Overview The Operations Manager oversees all warehouse operations, including Import ...

New

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Showing results 1-20

Customer Operations Manager information

See Delaware salary details

$44.5K

$123.8K

$135.6K

How much do customer operations manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer operations manager in Delaware is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,100.00 and $134,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What are popular job titles related to Customer Operations Manager jobs in Delaware? For Customer Operations Manager jobs in Delaware, the most frequently searched job titles are:

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

Operations Manager
Location: Newark, DE 19713
Date Posted: 05/04/2026
Category: Administrative
Education: Bachelors Degree
Title: Operations Manager
Location: Newark, DE
Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team- as an Operations Manager. The Center Operations Manager position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism.
Summary:
The Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Program Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.
Benefits & Advantages:
> Medical, Dental, and Vision Insurance through United Healthcare.
> Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
> Long-Term Disability and Life Insurance.
> 401k with a 6% match and a two-year vesting schedule.
> Weekly Pay each Thursday.
Job Qualifications:
> To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned.
>The individual must possess professional knowledge and experience regarding business operations, business growth and development, staff scheduling, personnel management, customer acquisition and other skills pertinent to operations.
> Display a high standard of ethical conduct and respect confidentiality principles.
> Exhibit honesty and integrity.
> Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.
Education:
" Bachelor's Degree or equivalent work experience.
" Bachelor's degree in Marketing, Business Administration, or Healthcare Management, preferred.
Experience:
" 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation.
" Experience building and retaining customers.
" 5 to 7 years experience managing and developing staff preferred.
" Prior Practice Managers and Retail Managers are encouraged to apply.
Skills & Abilities:
> Strong rapport-building skills and ability to manage staff.
> Sense of urgency.
> Ability to work independently towards assigned goals.
> Excellent time management and organization skills.
> Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
> Attention to detail.
> The ability to administer processes across the center consistently.
> Superb communication skills.
> Ability to listen and communicate well with management, staff, and families/clients.
> Professional appearance and presentation required.
Computer Skills:
> Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.
> Proficiency in using email and Outlook.
> Ability to keep accurate records, work in the database, use Excel, and track processes accurately.
Working Conditions:
> Exposure to constant or intermittent sounds is sufficient to cause distraction.
> Considerable stress may occur at times due to the pressure of meeting service requirements.
> Hours of work: 7:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.
> Performing these duties on a full-time basis is an essential function of this position.
> Must have the ability to read and respond to emails and accept calls outside of work hours.
Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.
Title: Operations Manager
Class: Operations Manager
Type: PERMANENT ONLY
Ref. No.: 1301238-12
BC: #KFS210
Company: Kaleidoscope Family Solutions ABA, Inc
Contract Contact: HQ Careers
Office Email: Recruit@kfsaba.org
Office Phone: 877-ABA-0399
Office Address: 950 E Haverford Road, Suite 100A, Bryn Mawr, PA 19010
About Us: Responding to this post or registering on the KFSABA.org website is for information transfer only and is not an application, employment offer or commitment. When and if opportunities are presented, you may accept or decline such opportunities at your sole discretion. Further steps are required to complete your registration with the Kaleidoscope Family Solutions ABA, Inc. dba Kaleidoscope ABA. We appreciate your interest in our agency and look forward to meeting with you.