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Customer Operations Manager Jobs in Delaware (NOW HIRING)

ICON

Biospecimen Operations Manager

Wilmington, DE · On-site

... each other, customers, patients and suppliers. What You Will Do: * Play a key role in the ... operations and data management. * Contribute to activities involving the Data Management team ...

Amazon

Sr. Operations Manager, ILG1

New Castle, DE · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

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Customer Operations Manager information

See Delaware salary details

$44.5K

$123.8K

$135.6K

How much do customer operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer operations manager in Delaware is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,100.00 and $134,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Delaware?

The most popular types of Customer Operations jobs in Delaware are:

What are popular job titles related to Customer Operations Manager jobs in Delaware?

For Customer Operations Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Delaware look for?

The top searched job categories for Customer Operations Manager jobs in Delaware are:

What cities in Delaware are hiring for Customer Operations Manager jobs?

Cities in Delaware with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Delaware as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.

Biospecimen Operations Manager

ICON

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Biospecimen Operations Manager
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
What You Will Do:
  • Play a key role in the communication and integration of translational medicine objectives with clinical study team members during protocol development and execution.
  • Serve as a member of the Translational Medicine clinical study start team; support the tactical execution of biospecimen collection and analysis during clinical protocol development, study start-up and amendments, including contribution to and review of protocols, lab manuals, and clinical laboratory documents and communicate information as required to other departments, take part in program meetings with central lab, clinical, operations and data management.
  • Contribute to activities involving the Data Management team, including eCRF set-up, database build for sites and sample tracking/reconciliation.
  • Particpiate in efforts to standardize nomenclature, pictograms, sample handling instructions, and resources for all central labs to ensure consistency across studies, welcoming diverse perspectives, and inclusive practices.
  • Coordinate with others within Translational Medicine group and external to the group to track and manage samples, projects, and deliverables.
  • Aid in the process development and coordination of informed consent form tracking and clinical program sample storage/tracking using in-house and commercial systems.
  • Participate in vendor meetings to stay informed of current and upcoming projects, innovative technologies, and vendor offerings.
  • Solve problems independently, contacting internal or external clients as needed, while fostering a collaborative and inclusive environment.
  • Must be able to prioritize workload in response to the specific needs of numerous protocols and department.
  • Maintain awareness of local and international regulations as pertains to protecting the privacy of personal information that may be associated with clinical samples.
  • Participate in process improvement initiatives. Plan and implement procedures and systems to maximize operating efficiency.

Your Profile:
  • Scientific background (BS, RN, Med Tech) with a minimum of 2 years' experience in clinical drug development, clinical trial execution, central lab study setup with exposure to biomarkers, pharmacokinetics or immunogenicity sample activities including sample collection procedures and logistics considerations, and exposure to informed consent language specific to the handling of human tissue specimens
  • An understanding of the drug development process and familiarity with clinical labs and clinical trial sites
  • Experience working with Contract Research Organizations (CRO)
  • Demonstrated knowledge of ICH and GCP
  • Advanced skills in Microsoft Office programs as well as good working knowledge of electronic data systems and controlled sample management systems
  • Detailed and precise record keeping skills are essential as well as the ability to track and resolve issues.
  • Must be comfortable with a hybrid role: reporting to Wilmington DE office a few days per week.
  • Excellent teamwork and ability to collaborate with cross functional teams.
  • Strong interpersonal, written, and verbal communication skills

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply

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